We performed a comparison between 3CX Live Chat and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is stable."
"With the reporting feature you can get all the incoming and outgoing call details."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"It’s straightforward to set up."
"3CX is a reliable solution."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"Mobility features and remote extensions work well."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"You don't need to be technical in order to use it."
"Zoom has great functionality for virtual meetings. It's best in class."
"The initial setup is quick and easy."
"The most valuable feature is that it's free."
"The most valuable features of Zoom are its ease of use, screen sharing, and annotations."
"The stability has been good overall."
"Ability to record sessions."
"Overall, Zoom is a good product because we are using it globally, and it is a good way of connecting with everyone globally."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"Having a video call would be a nice idea."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"There could be more integration options for Zoom."
"In the next release, I would like to see better security."
"They should remove any restriction of time."
"I did not see a Whiteboarding feature when using Zoom. They should add this in the next release."
"The main issue with Zoom is its adoption in the business world compared to platforms like Teams."
"Zoom's user interface could be improved. For example, it could have bigger buttons for elderly people."
"The paid version is quite expensive. There's no middle ground between free and paid."
"I would like to see Zoom integrated with other third-party services."
3CX Live Chat is ranked 10th in Virtual Meetings with 54 reviews while Zoom is ranked 1st in Virtual Meetings with 201 reviews. 3CX Live Chat is rated 8.8, while Zoom is rated 8.4. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex and Cisco VoIP PBX, whereas Zoom is most compared with Webex, Skype for Business, Cisco TelePresence, TeamViewer and Google Hangouts. See our 3CX Live Chat vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
