We performed a comparison between New Relic and AWS X-Ray based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic has versatile features, provides in-depth application information, and has accurate alert mechanisms. Customers praise New Relic's customer service and support. AWS X-Ray is functional but lacks the same level of features and ease of use as New Relic.
"It is a very scalable solution."
"AWS X-RAY identifies bottlenecks in terms of stability and performance and how long certain data lives in terms of response time and duration."
"The most promising feature of AWS X-Ray is that you can debug the issues through the proper logs. You can also get an analysis out of the logs for some use cases, though I have yet to try all the features of AWS X-Ray."
"The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of each step in each request we do in our endpoints."
"AWS X-Ray is a strong solution and has a smooth integration process."
"The most important one is compliance. We're able to achieve our regulatory levels. We're able to achieve the security level that we need for the federal government."
"It offers helpful user metrics so we can learn more about the user experience."
"You don't have to go through a list of 500 servers."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"New Relic has helped us in terms of the optimizing our print and loading times."
"The initial setup is straightforward. It is easy to track and easy to follow."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"The integration and configuration of New Relic is straightforward and easy."
"The solution is scalable, and it is easy because all the documentation is available."
"I do not have any notes in terms of improvements."
"If you have a small team, it's probably overkill."
"The user interface is sometimes kind of confusing to understand. It's not very user-friendly."
"They can improve how traces are sent to other providers."
"What needs to be better in AWS X-Ray is the log filtering. Predefined filters could be helpful because the power of analytics comes from how you can filter the data. I also want to see more KPIs from AWS X-Ray."
"Like most Amazon products, the user interface, configuration, and tuning aren't the easiest. That's the biggest reason why people tend to go to products like TerraForm and Terragrunt. We use TerraForm and Terragrunt. So, for setting things up and interacting with X-Ray, it's definitely the user interface that can be better."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"The browser isn't exactly reliable."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"Compared to their competitors, they are missing some features at the moment."
"In the next release, I'd like to see a better pricing structure."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
AWS X-Ray is ranked 14th in Application Performance Monitoring (APM) and Observability with 6 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. AWS X-Ray is rated 8.0, while New Relic is rated 8.6. The top reviewer of AWS X-Ray writes "Saves time, is relatively cheap, and helps find errors". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". AWS X-Ray is most compared with Datadog, Azure Monitor, Sentry, Google Cloud's operations suite (formerly Stackdriver) and Grafana, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and AppDynamics. See our AWS X-Ray vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.