We performed a comparison between BeyondTrust Remote Support and Microsoft Intune based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"It has allowed us to quickly address the needs and issues of our end users."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"While I don't think you can ever have full visibility and control, Intune certainly allows us to see the applications being used and tells us if things like Windows patches aren't applied to machines. It does a good job. That visibility makes life a little easier."
"The dashboards, the security, and the customization capabilities work very well for us."
"The stability is good."
"It is a very stable and scalable cloud-only solution."
"The solution is easy to use, simple to understand for those new to using it, and combined with the other Microsoft products it makes for an overall good package."
"The synchronization of Intune with other Microsoft solutions is a valuable feature."
"As the solution is a software as a service, the scalability is unlimited."
"Agile and easy to deploy MDM solution that covers the maximum number of policies. Stable, scalable, and with knowledgeable technical support."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"Technical support for this region can be improved."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"Technical support is not that great."
"There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."
"The security features should be improved."
"There is still a gap between SCCM and Intune, especially in the reporting, inventory, and software deployment areas."
"The installation could be improved to be simplified."
"The synchronization could be improved."
"Microsoft Intune needs to improve the initial login process."
"In future releases, I would like to see better integration with Apple products."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Microsoft Intune is ranked 4th in Remote Access with 165 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Intune is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, Microsoft Entra ID and SOTI MobiControl. See our BeyondTrust Remote Support vs. Microsoft Intune report.
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