We performed a comparison between BMC Helix Discovery and BMC Remedy based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Accuracy and clarity are vastly improved for the service lines."
"BMC Helix Discovery is very intuitive."
"A valuable feature concerns the ability to integrate with different solutions."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"It is a scalable solution."
"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."
"The most valuable feature of the solution is its application dependency mapping."
"The solution is extremely user-friendly."
"The incident management console is available out of the box."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"The solution offers some very good features."
"The service management features are beneficial – very good."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"An area that can be improved is the IoT."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"It would be nice to see more updates to the solution."
"We would like updates more often."
"The monitoring tools could be more stable."
"The solution is definitely useful."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"The solution must be flexible."
"BMC Remedy's change management module needs enhancement."
"There is room for improvement in terms of support."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"The initial setup of BMC Remedy Asset Management was complex."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"The UI is quite outdated."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while BMC Remedy is ranked 5th in IT Asset Management with 23 reviews. BMC Helix Discovery is rated 8.6, while BMC Remedy is rated 8.0. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". BMC Helix Discovery is most compared with ServiceNow, Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas BMC Remedy is most compared with ServiceNow, Snow License Manager, Qualys VMDR, ManageEngine IT Asset Management and BMC Track-It!. See our BMC Helix Discovery vs. BMC Remedy report.
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