We performed a comparison between BMC Helix Discovery and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."A valuable feature concerns the ability to integrate with different solutions."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"The most valuable feature is the automated service mapping."
"The most valuable feature of the solution is its application dependency mapping."
"The solution is very stable and powerful."
"Accuracy and clarity are vastly improved for the service lines."
"The solution is definitely useful."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"Very easy to implement and to respond to my clients' needs."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"The pricing of the product is quite good. It's not too expensive."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"ServiceNow is easy to use and has a user-friendly interface."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"The license model could be more flexible and cheaper pricing."
"An area that can be improved is the IoT."
"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."
"The solution is definitely useful."
"BMC Helix Discovery needs more customization options."
"There are certain limitations in the mapping feature of the solution."
"The monitoring tools could be more stable."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"The scalability needs improvement."
"Very expensive."
"The Express edition does not allow the option for scripting."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"There should be fewer clicks and faster integrations between solutions."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. BMC Helix Discovery is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC Helix Discovery is most compared with BMC Remedy , Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and OutSystems. See our BMC Helix Discovery vs. ServiceNow report.
See our list of best IT Asset Management vendors.
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