We performed a comparison between BMC Remedy and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's a scalable product."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"The service management features are beneficial – very good."
"The solution offers some very good features."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"It includes features for automation, such as smart reporting capabilities."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The desktop technicians face some challenges with the solution."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"The upgrade process could be better. It would be a good improvement."
"I would like them to add software inventory in the next release. We don't have that right now."
"There could be flexibility in terms of customization."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
More SymphonyAI IT Service Management Pricing and Cost Advice →
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while SymphonyAI IT Service Management is ranked 14th in IT Asset Management with 5 reviews. BMC Remedy is rated 8.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and ManageEngine IT Asset Management, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk. See our BMC Remedy vs. SymphonyAI IT Service Management report.
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