We performed a comparison between Catchpoint and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."
"Catchpoint's customer service and support are valuable."
"The solution offers three different ways of slicing data to look for abnormalities."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."
"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."
"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."
"I have found the installation can be of medium difficulty to very complex depending on the use case."
"The stock analysts and security people use one single dashboard (one single location) to check our logs."
"Search language is easy to understand and teach to new users."
"Splunk has machine learning which is a valuable feature."
"The search lookups are useful."
"The most valuable feature of Splunk is the management and built-in workflows."
"The technical support has been very good. They are very responsive and have been helpful."
"It definitely does help with both auditing and as well as regular monitoring. SOC does more monitoring, but ES also gives you other features that are auditing-related. The dashboards are also beneficial."
"Catchpoint can be improved by focusing solely on network monitoring."
"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."
"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."
"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."
"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"The old user version was better, it was more user-friendly."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"Better directions on search head clusters."
"The GUI can be improved. Splunk has always suffered from having a kind of goofy UI, it needs some updating."
"Spam has different plugins but by default, the logs are not organized, it shows that there are roll-ups that are out of the box. I saw many plugins that can help improve or extend Splunk's functionality but I haven't tried any of them."
"There is improvement needed when importing from some types of data sources."
"The only thing which can be improved is that they are too subjective on whom their Splunk4Good initiative can be applied. They market it as you only need to be a nonprofit, but there is more to it."
"Free-floating panels in the dashboards are like a glass table."
"The user experience could be improved."
"Cybersecurity and infrastructure monitoring have room for improvement."
Catchpoint is ranked 5th in Digital Experience Monitoring (DEM) with 12 reviews while Splunk Enterprise Security is ranked 1st in Security Information and Event Management (SIEM) with 246 reviews. Catchpoint is rated 8.2, while Splunk Enterprise Security is rated 8.4. The top reviewer of Catchpoint writes "The UI is well designed, so it's easy to get the visibility you want". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". Catchpoint is most compared with Dynatrace, ThousandEyes, Datadog, AppDynamics and Selenium HQ, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and Microsoft Sentinel. See our Catchpoint vs. Splunk Enterprise Security report.
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