We performed a comparison between Datadog and Prometheus based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Datadog offers a range of valuable features such as dashboards, error reporting, log centralization, and user-friendliness. It also provides troubleshooting and instrumentation capabilities, as well as flexibility and additional features. The interface and integrations are praised, along with its performance and infrastructure monitoring capabilities. Prometheus is highly regarded for its extensive range of APIs and libraries, flexibility in integration, and reliability as a monitoring solution. Its valuable dashboard, scalability, and fast data storage system are also commendable. Users appreciate the numerous integrations and the flexibility to tailor monitoring applications.
Users have pointed out several areas where Datadog can improve, including usability, integration, user interfaces, learning curve, organizational structure management, and customization flexibility. Prometheus users have suggested improvements in the query language, setup process, DSL and analysis tools, UI color and interface, stability, and documentation.
Service and Support: Users highly appreciate the customer service of Datadog for its quick response time and always being available to assist them. They receive immediate answers and timely support. Prometheus relies more on its documentation and online community for support, resulting in less frequent interactions with customer service.
Ease of Deployment: Users generally find the initial setup of Datadog to be simple and uncomplicated, often receiving help from service providers or technical support. Setting up Prometheus can be more complex. While some users find it easy, others note a learning curve and the necessity of online resources.
Pricing: Users find the setup cost of Datadog to be relatively high, and they recommend exploring cheaper alternatives or a free trial option. Prometheus does not require any payment for setup or licensing, making it a cost-effective choice compared to Datadog and similar options.
ROI: Some users of Datadog have mentioned time savings and fast debugging as positive results. Prometheus users have also experienced positive outcomes and ROI from their monitoring activities.
Comparison Results: Users prefer Prometheus over Datadog due to its cost-effectiveness, variety of APIs and libraries for easy integration, and flexibility. They also appreciate Prometheus's user-friendly setup, valuable features like the dashboard and metric collection, and the availability of an active online community for support.
"The solution has improved the organization by providing good insights into app performance and offering good dashboards."
"It helps us better manage our logs."
"The observability on offer is the most useful aspect of the product."
"The ease of correcting these dashboards and widgets when needed is amazing."
"It has empowered all our platform engineers with a very powerful and easy to use monitoring system."
"Dashboards and their versatility are among the most valuable features."
"Overall, the Data UI and the usability of customer features continue to improve."
"Having a clear view, not only of our infrastructure but our apps and services as well, has brought a great added value to our customers."
"The most valuable feature is that we can receive information in different formats."
"The feature I found most valuable is the number of integrations. It is the industry standard for metrics."
"The scalability of Prometheus is very good."
"It is a scalable solution."
"It is a stable solution...Based on the feedback I have received from my colleagues in our company's IT department, the setup phase of the solution is relatively easy."
"Prometheus provides a flexible and adjustable querying and describing time, allowing for more responsive monitoring."
"The product’s scalability is valuable."
"It is an efficient solution."
"The menu on the left is pretty dense (and I know it has to be). I never knew about the cmd+k functionality until recently. It would be helpful to offer more tips/cheat sheets to see handy shortcuts like that."
"I'd like to see better pricing and more integration in the next release."
"The on-premise version is very difficult to upgrade."
"Datadog could improve the flexibility with AI and ML concepts. This will allow customers to be more leveraged towards publishing."
"As a new customer, the Datadog user interface is a bit daunting."
"Datadog does not have the feature where you can monitor external websites or check the SSL secure for websites."
"When I started using it years ago, it had stability problems. I remember, specifically, we ran everything in Docker containers. There were some problems getting it into a Docker container with very specific memory limits."
"I would like testing for data in the future."
"The solution's error handling part could be improved."
"The alert functionality is kind of lackluster."
"The UI and GUI are areas of concern in the product."
"Prometheus' UI color can improve. Using the Prometheus UI for configuration or analyzing queries is a horrible experience."
"Its stability could be even better."
"Lacks the ability to clusterize."
"The setup process could be more straightforward."
"One potential area for improvement would be fixing the occasional glitches and bugs."
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while Prometheus is ranked 9th in Application Performance Monitoring (APM) and Observability with 32 reviews. Datadog is rated 8.6, while Prometheus is rated 8.4. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Prometheus writes "A very flexible open box that can be used vastly to do anything you need". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas Prometheus is most compared with Azure Monitor, New Relic, Dynatrace, Sentry and AWS X-Ray. See our Datadog vs. Prometheus report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.