We performed a comparison between Grafana and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The installation process is easy. We have deployed it on the cloud. I have around 20 to 30 people using the solution in my company."
"The dashboards are very easy to work with."
"Almost any kind of visualization is possible with Grafana and all dashboards are configurable."
"The solution has good features."
"It provides a graphical representation and it's clear to see what's happening."
"Great capacity planning and the solution has a great GUI."
"The comparison feature is very good."
"The initial setup is straightforward with just a few clicks on the solution's cloud."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
"I would like the ability to download my results into any format in order to share the information with my clients."
"Setting up alerts via Grafana is a bit complicated, and alerting needs to improve."
"There are some areas of network drives that are not showing as expected based on server usage."
"The service dashboard is very hard and needs improvement."
"It's difficult to see the trends on the graph when the range is too long."
"There is a need for improvement in automating daily monitoring reports, especially when alerts are triggered due to system downtimes or fluctuations."
"The main drawback is the necessity for endpoint monitoring."
"Lacks in-depth graphs and sufficient AI."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The dashboard and graphics must be improved."
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 39 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. Grafana is rated 8.0, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Grafana is most compared with New Relic, Sentry, Azure Monitor, Elastic Observability and Dynatrace, whereas ServiceNow Cloud Observability is most compared with New Relic, Dynatrace, Datadog, Elastic Observability and Splunk Enterprise Security. See our Grafana vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.