We compared Zoho CRM and HubSpot CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features. HubSpot CRM is commended for its online content creation features as well as its robust marketing and segmentation capabilities.
Room for Improvement: Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation. HubSpot CRM could improve its integration, task tracking, and contact management.
Service and Support: Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability. HubSpot CRM received positive feedback for its proactive and helpful support, but some users reported unresolved issues.
Ease of Deployment: Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months. HubSpot CRM is considered easy to set up and adapt to companies of varying sizes without difficulty. However, some users say it took a long time.
Pricing: Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment. HubSpot CRM provides flexible pricing options, but some users noted that it may not be affordable for small businesses.
ROI: Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment. HubSpot CRM has helped customers realize an ROI by coordinating revenue streams and ensuring data security.
Comparison Results: Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited. Users like HubSpot SRM for its marketing features and attentive customer service, but the solution could improve its integration with other solutions and lower its price to make it more affordable for small businesses.
"The most valuable feature of HubSpot CRM is the forms."
"The initial setup process is straightforward."
"The ability to track revenue and complete forecasting has been the most valuable feature."
"We get a good overview of where everything is in the pipeline."
"It's fairly simple to use. For configuration, it provides quite a bit of information to the salespeople at the fingertips."
"The solution is easy to use and easy to implement."
"What I like most about HubSpot CRM is the ability to track how an interaction goes along the pipeline. I also like that you can use HubSpot CRM to schedule when you want a particular email to go out. Another valuable feature of the solution is having all your client information in a consolidated database."
"HubSpot CRM helps our company to organize and track a high number of leads easily."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"Zoho CRM is easy to use and easy to understand."
"I am impressed with the product's information on customers."
"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."
"The initial setup is pretty fast."
"Zoho CRM's best feature is its reporting."
"The most valuable feature of Zoho CRM is its ease of use."
"Zoho CRM handles the entire customer relationship management, from lead generation to workflows, reports, and lead qualification."
"HubSpot CRM could be flexible and customizable."
"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."
"There is a limitation with the integration with other tools or workflows."
"The product is not very scalable."
"We wanted to discover a list of clients that spend an average amount with us, and we just don't have that answer at this time. There just aren't enough answers being provided for the questions we have, and that's a real downside."
"HubSpot CRM could improve in integration with other solutions."
"The scoring functionality in Salesforce is better. HubSpot CRM should improve its scoring feature."
"They need better UX or templates to change the mood or the look and feel."
"The product's scalability and stability need improvement."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
"The solution's feature for forecast has limitations."
"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."
"This solution needs a more user-friendly interface."
"The support response time for this solution could be improved."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."
HubSpot CRM is ranked 9th in CRM with 39 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. HubSpot CRM is rated 8.2, while Zoho CRM is rated 8.0. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". HubSpot CRM is most compared with Attio, Odoo, Bitrix24, Acumatica and monday.com, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our HubSpot CRM vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
