We performed a comparison between HubSpot Sales Hub and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It provides efficient business forecasts."
"The solution makes it easy for you to log in and manage your pipeline. So pipeline management is very easy and simple."
"HubSpot Sales Hub is a good integration tool. It helps us with other platforms. We can integrate data quite easily."
"I would say that there are two features that I found valuable. These two features are the solution's clean UI and ease of setup."
"The solution is very straightforward to utilize."
"HubSpot Sales Hub provides its users with very user-friendly UX or customization controls."
"You can create the workflows and also the different dashboards that you can create. I find it really convenient to generate a lot of reports plus the different views to present the deals."
"The tool facilitates adding the relevant information to the records automatically, so you don't have to look things up, as there is an automated search engine and a complete field for you."
"The most valuable feature in Microsoft Dynamics CRM is funneling."
"It integrates well with other Microsoft products."
"I like the fact that I can keep track of everything I do in relation to my own job."
"It's a good solution for enterprise-level companies."
"The solution's return on investment is worth it."
"Microsoft Dynamics CRM has plenty of valuable features."
"The solution is stable."
"The most valuable feature of Microsoft Dynamics CRM is its performance."
"It would be good to be able to add AI and make it easier to integrate the tool with our day-to-day processes."
"There is room for improvement in the dashboard. If we can actually connect it to maybe a Power BI or some dynamic reporting tool where we can actually slice and dice, that would be really great."
"There is a general challenge with CRMs, including HubSpot Sales Hub, where users may not fully understand the system's capabilities. I believe there is a need for better clarification and explanation of what CRMs entail."
"It would be good if there were sort of more templated processes offered by the tool since this is an area where the product has shortcomings."
"There is always room for improvement; I expect more integrations with different tools. I also appreciate the mobile app's user-friendliness. However, I think there could be improvements in database cleaning and customization options for information presentation on the screen. Overall, as a final user, I am very happy with HubSpot Sales Hub."
"There have been many instances where we later identified certain customers that should have been on our target list yet were not."
"The tool should get better at catching leads. Currently, it works better on catching inbound leads. Whenever a person signs up on the website, HubSpot catches the lead and creates an account. However, it is not 100 percent accurate."
"The solution should have more integration options."
"We had to do some customizations on top and it got a bit cumbersome."
"It could be less complicated for smaller organizations."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"The product is very old."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"The price of Microsoft Dynamics CRM could improve."
"It would be better if it were more secure."
"A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability."
HubSpot Sales Hub is ranked 15th in CRM with 15 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. HubSpot Sales Hub is rated 8.0, while Microsoft Dynamics CRM is rated 7.8. The top reviewer of HubSpot Sales Hub writes "Offers better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". HubSpot Sales Hub is most compared with Affinity, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our HubSpot Sales Hub vs. Microsoft Dynamics CRM report.
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