We performed a comparison between LogMeIn Pro and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."
"User interface."
"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."
"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."
"They recently included the Kaspersky Security Suite as part of their Central Product."
"I can login to my office computer, go into all of my software, and work from a remote location."
"It must have been straightforward. My IT person set it up for me. It is a friendly program."
"Being able to remote access my computer means I can work at night from my house."
"It's a user-friendly product."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."
"The most valuable features of TeamViewer are the ability for administrators to lock the remote systems, simple connections, and easy login access."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"It's very easy to set up."
"This is a unique solution that is very easy to install."
"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."
"Remote Access for external and internal customers."
"The only issue is that they could have a tier between 10 seats and 50."
"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."
"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."
"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."
"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
"The high pricing of the product is its only shortcoming that needs improvement."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"I would like to see TeamViewer support multiple platforms."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"TeamViewer has a legacy and may not be using the latest UI trends."
"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"The business interface is clunky and not well-documented."
"The security could improve in TeamViewer."
LogMeIn Pro is ranked 14th in Remote Access with 20 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. LogMeIn Pro is rated 9.0, while TeamViewer is rated 8.6. The top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". LogMeIn Pro is most compared with Microsoft Remote Desktop Services, LogMeIn Rescue, ConnectWise ScreenConnect, LogMeIn Central and BeyondTrust Remote Support, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support. See our LogMeIn Pro vs. TeamViewer report.
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