We performed a comparison between Mendix and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are the integration and UI customization."
"The most valuable features are the decorative style, model-driven development, and the fact that Mendix validates flows. Mendix is quick to develop because it's a low-code platform. It's very robust, flexible, open, and scalable. It's for a low-code customer. The tooling is also really good and it has mobile capabilities."
"There are free online learning and certifications if a user would like to learn more and better understand the solution."
"It is stable."
"You can scale the solution."
"The integrated security saves a lot of time, especially when it comes to setting up user-roles and security. Also, database updates work automatically. There is no need to write queries to update the database, once you make an update."
"The pricing is very clear, with no hidden fees."
"Enables us to rapidly create a complex application. We are also able to customize features that stakeholders in the corporation want to see, something that could not be done with other software. Our workflows and processes have evolved and improved. The fast iterations allow us to be nimble, get feedback from users, and do rapid updates."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"I have found that sorting and grouping functions are particularly useful."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"Straightforward tool."
"While the community is great, they need to work on making their direct technical support services better."
"Mendix could improve by allowing the customization of different programming languages, such as Python and C++."
"It needs to provide an overview of model versioning control for the sake of the review process; better SCRUM board; an overview of model changes from the repository through Sprintr (SCRUM board). Also, a choice between versioning control system would be nice."
"Overall, integration with the enterprise ecosystem needs improvement."
"An improvement I would like to see is the ability to version manage independent modules. Their version management for software repositories must be better. It's good and you can do it, but it needs work."
"One thing I would like to improve is the support system offered by Mendix. It can sometimes take a while to get the help I need when I'm using Mendix."
"While the documentation is good, the development box could be better."
"Mendix is great for internal applications but not so great for a public-facing interface. It lacks a proper directory structure for public use. The URL will not change from page to page unless a deep link is created for each page. That makes it difficult to bookmark pages in the browser to view later on."
"The scalability needs improvement."
"The utilization of AI in ServiceNow needs enhancement."
"Its stability and pricing need improvement."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"The user interface for accessing assistance sometimes disconnects."
"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."
"The high price is a huge barrier in Portugal."
Mendix is ranked 5th in Rapid Application Development Software with 48 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Mendix is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Mendix writes "Low-code, helpful support, and great native mobile capability". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Mendix is most compared with Microsoft Power Apps, OutSystems, Oracle Application Express (APEX), Appian and Salesforce Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM and Appian. See our Mendix vs. ServiceNow report.
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