We performed a comparison between Microsoft Dynamics CRM and SugarCRM Platform based on real PeerSpot user reviews.
Find out in this report how the two CRM Customer Engagement Centers solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution."
"I like the fact that I can keep track of everything I do in relation to my own job."
"The most valuable feature of Microsoft Dynamics CRM is its performance."
"Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side."
"The initial setup is pretty straightforward."
"The most valuable feature is the reporting tab."
"The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"It works well with Jira. You can customize it to fit your needs."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable aspect of this solution is its low cost."
"The solution should improve the user experience in the process of creating and activating offers."
"We had to do some customizations on top and it got a bit cumbersome."
"The mobile side of the product doesn't look that great right now."
"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."
"They should work on improving the solution's scalability."
"You cannot include all your entities under one instance at the moment."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"I would like to see more integration on a mobile platform in the next release."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"It lacks customization, and this is the main reason that we are switching to a different solution."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while SugarCRM Platform is ranked 8th in CRM Customer Engagement Centers with 11 reviews. Microsoft Dynamics CRM is rated 7.8, while SugarCRM Platform is rated 7.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our Microsoft Dynamics CRM vs. SugarCRM Platform report.
See our list of best CRM Customer Engagement Centers vendors, best CRM vendors, and best Sales Force Automation vendors.
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