We performed a comparison between NinjaOne and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"The tool's most valuable feature is third-party application updates."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"NinjaOne's best feature is its monitoring."
"The most important aspect of this tool is the security it provides our company."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"It just works as advertised and serves the purpose for which we got it."
"The most valuable feature we have found currently is probably patch management."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"Very good incident management, chain management and problem management features."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"Lacks sufficient integrations with other PSAs."
"I want NinjaOne to improve the reports."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"The ticketing system in NinjaOne is not the best."
"NinjaOne's pricing and user interface needs improvement."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"NinjaOne's dashboard could be easier to use."
"The NinjaOne distribution server is highly dependent on an active directory."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"The contract module is quite rudimentary and doesn't support contract line items."
"The visuals are the one area where there is opportunity for improvement."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"The solution’s user interface could be improved and given a better design."
NinjaOne is ranked 7th in IT Service Management (ITSM) with 14 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. NinjaOne is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and TeamViewer Remote Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our NinjaOne vs. ServiceNow report.
See our list of best IT Service Management (ITSM) vendors.
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