We performed a comparison between PRTG Network Monitor and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It gives me a live view of the traffic on the WAN."
"The most valuable feature is the notifications. As long as you spend time and think about what and when you want to be notified, it's always accurate. It is always there. I find things out before my Internet provider."
"Technical support is helpful."
"The real-time monitoring and alerting are its most valuable features."
"Stability-wise, I rate the solution a ten out of ten."
"The scalability is good. You can improve a remote host or the clustering. This gives it the flexibility to monitor another infrastructure remotely."
"The Slack integration is fantastic, and I've actually found it to be very useful recently."
"There is a simplicity to setting up the extra sensors. It's really easy for us to build infrastructure and start monitoring very quickly."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"I like the tool's discovery feature."
"The solution is very capable and user friendly."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The scalability of ServiceNow is good."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"It is flexible. You can tune it, more or less, as you want."
"The Desktop app is good but it can be really sluggish at times, especially when you're editing different elements."
"I would like to see a more robust platform and a new dashboard. In addition, the code is good, but it needs improvement."
"PRTG's application monitoring sensor is not strong."
"The thing that we do struggle with a bit is in the historic data. If I want look over 30 days, because it averages out onto one graph, you can't zoom in and drill down information."
"A room for improvement in PRTG Network Monitor is its sensors. Its application technology sensor, such as the IAS, .NET, etc., needs some improvement because it doesn't work as expected. For example, the IAS sensor doesn't give immediate information, and the information you get from it isn't of good value. The web GUI of PRTG Network Monitor also needs improvement because errors keep popping up if it's not been updated to the latest version. What I'd like to see in the next release of the tool is end-to-end topology mapping for the business model, and that should be required. There has to be a technical map. Technical mapping and topological creation are missing in PRTG Network Monitor, so I would like to see those in the future."
"The only sort of limitation is the actual probes. So, if you don't have enough probes on there, you can over flip them and cause the WMI sensors and SNMP sensors to sort of overload. Sometimes, they might timeout for a minute, but they do come back."
"I would like to see network mapping."
"We have had a few issues with the web elements, as far as the dashboard. With the dashboard, it has to be manually refreshed. Occasionally, we reboot the server, or at least web services, due to the web aspect."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"It should have better integrations with other solutions."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"Service mapping is pretty limited."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
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PRTG Network Monitor is ranked 6th in IT Infrastructure Monitoring with 96 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. PRTG Network Monitor is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". PRTG Network Monitor is most compared with Zabbix, Centreon, SolarWinds NPM, Nagios XI and ManageEngine OpManager, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our PRTG Network Monitor vs. ServiceNow IT Operations Management report.
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