We performed a comparison between Puppet Enterprise and Quest KACE Systems Management based on real PeerSpot user reviews.
Find out what your peers are saying about Red Hat, Microsoft, HCLTech and others in Configuration Management."Microsoft's cloud comes with a lot of extra features that are free of charge."
"The ability to push applications on devices is valuable. You do not have to manually install applications one by one. If you like to use ten different applications, you do not have to manually go and download them one by one. Intune can compile a package for you, and then you can just push them from the admin center."
"The solution has reduced the risk of security breaches by 30%."
"The solution appears to be stable and scalable."
"It has improve our organization through the remote management of non-domain joined devices."
"The features I found most valuable in Intune are its user visibility and troubleshooting options."
"Great for software update needs, operating system version updates, and security policy enforcement."
"Intune enables us to manage our devices from anywhere."
"The versatility is great."
"Puppet Enterprise is a stable solution."
"The most valuable features are the agent, high load balancing, and overall robustness and features."
"Puppet Enterprise has good functionalities."
"Puppet Enterprise has reduced the time of production changes or environment changes."
"Puppet3 and 4 series provides optimum deployment solutions for infrastructure and applications."
"The main purpose for this automation tool would be: deploying, controlling, ordering change for the system and IT Infrastructure."
"Anything that we manage through Puppet always runs perfectly."
"I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time."
"The ability to push an image to a machine, wake that image up, and just blast a new image to a computer without even having to touch it, and then push the software to that machine. This just made things so much more convenient for us and so much more efficient."
"The information available via KACE is up to date, critical to our normal operations, and has become the go-to tool of our IT teams for extended support."
"KACE has made our life much easier since we got off the Microsoft solution. The Microsoft solution was a lot harder to image over different ports and stuff. They would only have this one place where we could do all the imaging. Now, we have a whole building where we can image from. This means that we can image from our storage area, where we have a place to do our imaging. We can also image right at our desks, which is a lot easier."
"This product made the job easy to do without having to go put hands on the machines."
"KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For example, if I need to find Juliano's computer in the system, I don't need to search through endless spreadsheets. I just search for "Juliano" in KACE. KACE also lists other details like the last login user."
"When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot."
"It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too."
"The UI also needs improvements because it is complex for end-users. We have had feedback from a few users in our organization who found the UI is not feasible for tracking and analyzing all the processes and monitoring all the devices."
"Areas for improvement in Intune include expanding support beyond Samsung devices to accommodate other Android manufacturers like Redmi and Motorola."
"I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune."
"They need to integrate more with security options."
"Microsoft Intune lacks the ability to provide seamless remote assistance or remote control."
"There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good."
"I have a lot of Apple products in my environment. It would be nice to have an improved integration of Apple products with Microsoft Intune without Jam."
"Sometimes, customers compare it with AirWatch, but the concept of Intune is different from other solutions. It's an application management app. It gets a bit difficult to explain it to customers, but it's not a product limitation. It takes a presale document or presentation to explain it to customers."
"Puppet Enterprise should improve the general extensibility for places where they can't install it."
"The solution has really complex code, you have to understand the Ruby language. However, once you know the code then you can move ahead without any problems."
"Puppet Enterprise is more complex and difficult to configure."
"It's a bit of a pain point to make sure that everything works once we've upgraded it because Puppet has been evolving pretty fast."
"At the beginning the initial setup was kind of complex."
"There's a lot of scope for enhancement on the DevSecOps side. They should definitely include features for compliance, for both the Linux and Windows side of the devices, as well as for network devices. Compliance is something they need to work on."
"We would like Puppet to add more integration for applications."
"The K1000 doesn't communicate well with some clients without SMB. There are some issues with getting things to image correctly because they rely on SMB, and SMB is a protocol that is being removed due to security reasons. Organizations are trying to rely less and less on SMB. I know Quest is aware of it. They've talked about having a new version that wouldn't rely on SMB for connection to the clients, but they haven't gotten there yet."
"One of the complications is that they don't have 24/7 support, and they're also not in our time zone... Sometimes, no matter how critical my application is, if my production server is down I won't be able to connect with anybody till 11:00 AM Eastern Standard Time."
"I've had some issues with patch catalogue."
"When we have to do a rebuild on these machines, although it is rare, I would like to be able to do more than 10 at a time. With the current limit, it slows me down because I have to set up 10, then the next 10, and so forth."
"There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators. That would make their lives easier. If you are troubleshooting a specific endpoint, remote control is available as is Wake-on-LAN. But if you want to execute some commands, you have to use a third-party tool, the PS tool. If they would integrate those small things, it would make KACE more powerful."
"I would like them to implement VBScript language in KACE Systems Management. Currently, we can only use PowerShell."
"There may be a good reason why some things are not easily able to be done, yet it needs work to compete with some of the other ticketing systems out there now."
"The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time."
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Puppet Enterprise doesn't meet the minimum requirements to be ranked in Configuration Management with 12 reviews while Quest KACE Systems Management is ranked 9th in Configuration Management with 38 reviews. Puppet Enterprise is rated 8.2, while Quest KACE Systems Management is rated 8.8. The top reviewer of Puppet Enterprise writes "A set-it-and-forget-it management solution". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". Puppet Enterprise is most compared with AWS Systems Manager, Red Hat Satellite, Microsoft Configuration Manager, BigFix and Fortinet FortiGate Cloud, whereas Quest KACE Systems Management is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, BigFix, Red Hat Ansible Automation Platform and Automox.
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