We performed a comparison between Qualys VMDR and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are vulnerability detection and the scanning capability to enable identification of vulnerabilities across our network."
"They also have threat detection which maps threats. There is a feed that comes from Qualys when a new vulnerability is found. It tells us which machines are infected with that vulnerability."
"Detects new hosts along with vulnerabilities."
"The most recent is VMDR, which provides a comprehensive overview of how to detect, patch, and remediate specific vulnerabilities."
"The solution is easy to use."
"The most valuable feature is that this solution is very lightweight."
"The reporting functionality is great."
"This solution gives us insight into our environment and improves our security. It helps us to maintain a good patching system whereby we know that XYZ is vulnerable within the system."
"Good stable and scalable solution."
"It can scale well if you are managing IT assets."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"The Workflow feature is the most valuable."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"ServiceNow was the first true enterprise to service management platform."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"Qualys VMDR is basically susceptible to false positives, and false negatives."
"There needs to be better documentation."
"When you want to cover yourself for scalability, you will be charged for the number you place on the scan itself."
"They have integrated with other third parties, but it is still not viable."
"Could use additional security for the app."
"Qualys could improve the inbuilt dashboards."
"It's quite complex on the way it is set up, so it takes a fair bit of time in order to get your head around it in order to deploy it. Once you've deployed it, then you're never confident on the versions of the browsers and the SSL certificates, etc. You have to always go back into Qualys and check."
"It is a struggle to be able to pull our report and to be able to do onboarding using automated tools."
"The capital expenditure neeed to get the tool up and running is extensive."
"I do not like the user interface."
"Needs additional software titles and easier normalization."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"The ability to embed help information onto the screens."
"ServiceNow doesn't cater to the Middle Eastern market."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
Qualys VMDR is ranked 4th in IT Asset Management with 77 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Qualys VMDR is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Qualys VMDR vs. ServiceNow report.
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