We performed a comparison between Salesforce Platform and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution is its overall ability to manage everything, including the sales pipeline and quick creation of sales reports."
"The solution is very robust and easy to develop in."
"What I like about the Salesforce Platform, in particular, its enterprise edition is that apart from its many features, you can have a wider view of the customers, a 360-degree view. I also enjoy managing opportunities in the Salesforce Platform a lot because it's easier and gives you a wider view, compared to HubSpot."
"I'm not sure what the most valuable aspect of the solution is, but I can say that their finance and auditing systems are quite impressive. You can audit in different invoices right to procurement. It's all quite seamless."
"Its stability, performance, and usability are most valuable."
"I like it because of the fact that it lets me know what I'm working on and what I've recently worked on. It also helps me and allows me to do tracking. If I want to go out and find out how many times I've touched customers, I can find that information out. It tracks such information, and we use it. If we send any type of promotions out, it tracks who gets those promotions and how they've responded to those promotions."
"Most of the apps allow you to try out the product before buying it. The trial period depends on the product and varies from a week to 30 days."
"Scalability to configure and integrate."
"It can scale well if you are managing IT assets."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"The pricing of the product is quite good. It's not too expensive."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"I have found the workflows and integration the most valuable in this solution."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"Better flexibility in editing emails created from templates would be great, and being able to add hyperlinks in emails for scheduling meetings would allow us to automate more."
"The solution is a bit expensive."
"The marketing automation needs improvement."
"In Salesforce, every customer is unique and it's not possible to bundle them together effectively if they are from the same company or move companies, et cetera."
"An expensive solution requiring a lot of configuration."
"The cost of data storage is an issue once the company grows."
"The biggest challenge we had was the cost and the licensing."
"The back end really isn't user-friendly at all."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"The solution's user experience could be improved concerning its UI and portals."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"There should be fewer clicks and faster integrations between solutions."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 81 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Salesforce Platform is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and Amazon AWS, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM and IBM Maximo. See our Salesforce Platform vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors and best No-Code Development Platforms vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
