We performed a comparison between Samanage and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution has a great filtering feature."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"ServiceNow is easy to use and has a user-friendly interface."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"ServiceNow is very easy to set up."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"The most recent addition of SAM Premium is a game changer for many organizations."
"I have found the workflows and integration the most valuable in this solution."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"The system shuts down about once a month which is frustrating."
"The setting up process is not quite easy. It's quite difficult."
"The pricing structure could be more budget-friendly."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"One thing I don't care for is the reporting and the way it functions."
"Compared to other products that I have been using, it is not as user-friendly."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"The pricing of the solution could be better. It's a bit high."
"The licensing needs to be divided into tiers in order to attract lower-level users."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
Samanage is ranked 24th in IT Service Management (ITSM) with 3 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Samanage is rated 7.6, while ServiceNow is rated 8.4. The top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Samanage is most compared with SolarWinds Service Desk and Freshservice, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Samanage vs. ServiceNow report.
See our list of best IT Service Management (ITSM) vendors, best Help Desk Software vendors, and best IT Asset Management vendors.
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