We performed a comparison between ServiceNow and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The solution has a user-friendly interface."
"It offers ready-built automation and simpler configuration for workflows."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"The pricing structure could be more budget-friendly."
"The discovery of assets could be improved; right now they only allow for one domain."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"ServiceNow's mobile app should be seamless and it is not right now."
"Their cloud management is also not that great compared to other products."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
"The interface can be a bit more intuitive."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
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ServiceNow is ranked 1st in IT Asset Management with 212 reviews while Symantec Asset Management Suite is ranked 25th in IT Asset Management. ServiceNow is rated 8.4, while Symantec Asset Management Suite is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Symantec Asset Management Suite is most compared with .
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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.