We performed a comparison between ServiceNow and VMware Aria Operations based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The solution integrates well with other products."
"Very easy to implement and to respond to my clients' needs."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"It has more extensive features as compared to the other competitors."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"ServiceNow was the first true enterprise to service management platform."
"The automation brings insight into how we will grow. I can look at it, then make my recommendations on what equipment we need to do for the next fiscal year."
"The most valuable features of VMware vRealize Operations (vROps) are capacity and performance management."
"It gives me more insight on issues like: Do we need to add more hardware to the clusters; when disks are low, to add more disk space. It's a preventive type of maintenance."
"It does exactly what I program it to do at this point, which is to tell me if I've got machines running out of disk space or over-utilizing CPU or memory. The monitoring component of it is the most valuable feature."
"Its ability to resolve an issue from within the application rather than going somewhere else to resolve it."
"I've found vROps' predictive actions, monitoring, reporting, and provisioning features to be useful."
"We have all the information that we need in one place and don't have to search for our monitoring tools everywhere."
"One of the most valuable features is the trending analysis of our environment to make capacity-planning decisions, in addition to providing real-time analysis of events."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"One thing I don't care for is the reporting and the way it functions."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"I do not like the user interface."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"Service mapping could be less complicated."
"It's a little expensive compared to other tools."
"We use a large installation of this solution with multiple nodes and so the setup was pretty complex."
"As they're able to add in more vendors for hardware to be able to pull information from different firewalls, switches, or other vendors, I would like to see where we can get more of a complete view of what's going on in the network. That would make this solution better."
"It's a very complex product. It has gotten better over the years, but they still have some work to do. It still requires a lot of time, and some training, to get accustomed to it."
"I wouldn't say that this solution is user-friendly. You need to know a lot of tricks to know how to use it. It's quite buggy and quite slow when it comes to loading."
"If I put on the hat of a client, I would say cost needs improvement. For clients with reasonable-sized infrastructure farms, you're looking at licensing at either per socket or per VM, and if you have an installation of any size, you're doing it per socket, and the per-socket licensing is a little heavy. Per VM license, if they have large numbers of VM, it is just not practical."
"They need to improve the capacity and infrastructure planning side of things. Also, I would like to see them integrate more stuff, with more detailed monitoring and different cloud providers."
"One way the solution could be improved, in my opinion: management packs, more native management packs with API."
"With our environment right now, stability is the one sticking point. There hasn't been a great deal of handholding in between the different versions, so we've run into problems with there being what I would call "more than just the average change between versions" and it's caused a loss of data for us in the past."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Operations is ranked 1st in Virtualization Management Tools with 360 reviews. ServiceNow is rated 8.4, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Nutanix Prism and Veeam ONE.
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