We performed a comparison between ServiceNow and Zoho Creator based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The subsequent chain of tasks, I believe, is valuable."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"The workflow capability for easy setup is powerful."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"ServiceNow is easy to use."
"Straightforward tool."
"The solution has a user-friendly interface."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"It is very easy to build applications on the product."
"The product’s MIS feature is very valuable to us."
"The solution's flexibility and quick turnaround are valuable."
"Zoho Creator is a flexible and powerful solution. I like the tool's advanced modification feature which helps to modify its layout and setup scripts."
"I just like the simplicity of it."
"Zoho Creator is easy to design and accessible for any business purpose. The solution is priced low and helps you meet business requirements. You can write a script based on requirements and trigger it whereby the customer will receive notifications. It is a customizable application."
"Zoho Creator boasts a multitude of impressive features, but one of the most outstanding is its flexibility in creating interactive reports and pages. With Zoho Creator, users have the ability to utilize HTML and CSS to create visually appealing pages that are rich in information, utilizing data from the system itself. This exceptional feature provides a remarkable advantage and adds immense value to Zoho Creator."
"It has a simple user interface, not so difficult to use. You can add AI models, integration, and third-party connections."
"I would like to see Advanced Intelligent Automation."
"I have a problem with the way the solution's price is calculated."
"The solution's user experience could be improved concerning its UI and portals."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"It's missing monitoring capabilities."
"Licensing costs are very high."
"One thing I don't care for is the reporting and the way it functions."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"I would like to see a simpler layout and interface. I would also like to see Zoho CRM and Zoho Campaigns integrated with the product."
"Though the pricing level is low compared to other products in the market, I suggest they allow portal users to pay for the solution based on their requirements."
"The platform's technical support services need improvement."
"Zoho provides different channels for support, like chat and email. There's also a multi-brand support self-service support portal, but it's time-consuming to deal with it. If we create a portal on Zoho, we need to pay an additional cost per user. It's a flexible platform, but there are limitations, such as the EBI. We need to purchase additional EBIs and other features that some businesses require. If we are developing complex applications, we need to set up many virtual automation and use API calls."
"The layout of the form site needs some improvements because you can only create a basic layout and templates in the forms."
"Could have more pre-built integrations for pulling data from the wider Zoho ecosystem as well as other systems."
"Zoho Creator falls short on data management, so we must connect it to other databases to handle larger datasets. However, it may still be sufficient for smaller databases. Better templates and examples for support teams or programming could be improved. Learning the Zoho Creator language, known as "Deluge," can be challenging for native programmers, so having clear examples and training materials would benefit users."
"We face issues while moving from one form to another form. We have a negative impression of the tool's support since they do not provide us assistance with our queries. They don't have solid answers to our questions."
ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews while Zoho Creator is ranked 12th in Rapid Application Development Software with 19 reviews. ServiceNow is rated 8.4, while Zoho Creator is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Zoho Creator writes "The solution provides accessible and high functionality at a competitive price point". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas Zoho Creator is most compared with Microsoft Power Apps, Mendix, Oracle Application Express (APEX), Caspio and Appian. See our ServiceNow vs. Zoho Creator report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.