We performed a comparison between TeamViewer and TeamViewer Pilot based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."
"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"From my perspective, the most important is the login."
"The implementation process is simple."
"I recommend it as a solution for remote disk users."
"TeamViewer is a scalable solution."
"The most valuable feature of TeamViewer is the ability to remote into another device."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"TeamViewer has a legacy and may not be using the latest UI trends."
"I don’t see any areas where improvement is needed."
"The performance could always be better."
"The file transfer functionality crashes sometimes."
"The support could improve their speed."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"The location markings can appear incorrectly."
"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."
Earn 20 points
TeamViewer is ranked 1st in Remote Access with 85 reviews while TeamViewer Pilot is ranked 29th in Remote Access. TeamViewer is rated 8.6, while TeamViewer Pilot is rated 8.0. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of TeamViewer Pilot writes "Good tech support ". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support, whereas TeamViewer Pilot is most compared with TeamViewer Tensor. See our TeamViewer vs. TeamViewer Pilot report.
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