We performed a comparison between TeamViewer and Zoho Assist based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of TeamViewer are the ability for administrators to lock the remote systems, simple connections, and easy login access."
"The most valuable feature of TeamViewer is its ease of use."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."
"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"The most valuable feature has been the ability to give control to others for support purposes."
"The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping."
"Technical support is easy to reach."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"It is a scalable solution. "
"Voice communication and screen communication or face-to-face communication could be improved."
"TeamViewer could improve by having support for other operating systems, such as Linux."
"The business interface is clunky and not well-documented."
"It should have ability to display notes in the computer list."
"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."
"It would be very helpful if they could provide a manual for the installation process and describe more of their features."
"The stability of TeamViewer is good, but it could be better."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
"It could be integrated with IT management tools."
TeamViewer is ranked 1st in Remote Access with 85 reviews while Zoho Assist is ranked 22nd in Remote Access with 3 reviews. TeamViewer is rated 8.6, while Zoho Assist is rated 8.6. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of Zoho Assist writes "Secure, reliable, and great for remote access". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support, whereas Zoho Assist is most compared with . See our TeamViewer vs. Zoho Assist report.
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