Service and Support
SonarCloud customer service is mixed. Some users find it responsive and proactive, while others note delays and room for improvement in technical support. Many have not utilized the support extensively. Community support exists, but technical guidance is sometimes lacking. Enhanced documentation and a robust open-source community could boost satisfaction. Ratings vary, with users rating their experiences between six and ten out of ten, emphasizing effective communication and faster response as key areas for development.
Deployment
Users generally find SonarCloud's initial setup relatively easy and straightforward. Some implementations can be quick, while others experience challenges, particularly with inexperienced engineers, taking up to two months. Incorporating an auto-commit function could enhance ease by reducing manual effort. Although some setups were done in approximately 10 minutes, installation difficulties were noted by some who feel improvements are possible. Overall, the feedback reflects a mix of ease and challenges.
Scalability
SonarCloud demonstrates high scalability, effectively supporting large user groups and adapting to different organizational needs. Companies utilize it to handle significant numbers of developers and projects, with some planning to upgrade to more extensive packages. While generally well-received for scalability, the focus lies on the total services and usage expansion, not just increasing functional capacity. Users consider scalability a strong feature, often rating it high, with some noting line limits affecting billing.
Stability
SonarCloud is consistently stable, with users rating its stability highly. Occasional issues like a short downtime last month and integration challenges were mentioned. Stability ratings range from eight to ten. Users experience difficulties due to complicated integration and documentation, suggesting improvement areas such as better onboarding and community support. Some faced challenges with the CI/CD pipeline on GitLab, noting the need for documentation enhancement to optimize build time, suggesting BigRise as an alternative.