Zscaler Zero Trust Exchange enables fast, secure connections and allows your employees to work from anywhere using the internet as the corporate network. Based on the zero trust principle of least-privileged access, it provides comprehensive security using context-based identity and policy enforcement.
Zscaler SASE offers a single platform with multiple task services for access control, making all features equally valuable. Safe access and securing data with confidentiality are key features, allowing direct secure access to applications over the internet. Connectivity to applications is also praised. As the number one cloud-based proxy security solution, Zscaler SASE's most valuable features are its proxy and content filtering capabilities.
Zscaler SASE could improve the organization of its menu, with a focus on prioritizing the most-used modules. The DX layer could also benefit from improved visibility to better address customers' concerns around application connectivity over zero trust. Clear definition and management of the product is necessary to avoid conflicts and ensure efficient use, including the need for bypass rules for specific websites. Configuration could also be made easier.
Users have reported positive results from using Zscaler SASE, stating that it has improved their security and reduced the amount of time spent managing their network. They have also noted that the product is easy to use and provides excellent support. While some have mentioned that the cost may be high, overall, users feel that the ROI from Zscaler SASE is worth the investment.
Zscaler SASE is used by IT integrators for application control, URL filtering, sandboxing, antivirus, data leak prevention, cloud browser isolation, device posture checking, and ZTNA services. The primary use case is for secure access to public internet or private applications, particularly post-Covid when users are connecting from everywhere and need a good user experience. It is also used as a firewall as a service and for proxy and content filtering.
Zscaler SASE's customer service and support can be inconsistent, with the quality depending on the situation. While sometimes the correct actions are taken immediately, other times support agents do not check previous tickets and it takes longer to solve the case.
The setup for Zscaler SASE is easy and straightforward. The primary configuration requires some adjustments to the client's needs, but it's not complex. The deployment process depends on a questionnaire to determine expectations and what works best with the highest SLA. There may be dependencies from the network side that can add to the deployment time. Customers have to familiarize themselves with the solution, and the actual deployment does not require a lot of staff members. Whitelisting specific URLs is necessary for either allowing or bypassing them. Maintenance for the solution includes keeping the client's connector updated and checking the device posture.
Zscaler SASE's scalability is great and appears transparent to end-users. The solution is used by a range of customers with varying user counts, from 500 to 5000, and has been successfully implemented by a company with 750 users in the USA and 200 in Europe.
Users experienced some issues with filtering policies at different points of presence, but these were resolved by technical support. Initially, there were stability issues, but the solution is now very stable.
Zero Trust Exchange operates across 150 data centers worldwide, ensuring that the service is close to your users, co-located with the cloud providers and applications they are accessing, such as Microsoft 365 and AWS. It guarantees the shortest path between your users and their destinations, providing comprehensive security and an amazing user experience.
Zscaler Zero Trust Exchange was previously known as Zscaler SASE.
Siemens, AutoNation, GE, NOV
