What is our primary use case?
In my company, we use Amazon EBS whenever there are cases involving our servers having low space or there is some migration of servers required. We also deal with Amazon EFS often, but now we have an NFS tool for support. I use EFS very less since NFS is already present in the current products we deal now.
I provide updates from Amazon to my clients. If a client has Ubuntu Server that has EBS, and if the storage has less space, I directly connect my AWS account to add and increase the storage capacity of my client's servers, resolving the client's problems.
Every company is required to have its own servers, which means that every server requires storage. The need for storage depends on two kinds of storage, including Amazon EBS, which is a primary kind of storage. The file server or file systems and managing the objects inside require Amazon EBS as it is an important tool for day-to-day operations.
What is most valuable?
The most valuable feature of the solution is backup. If we deal with a gaming company client, then such a company requires a high IO throughput, which will give them only Amazon EBS instead of storage, including NAS, NFS, and similar tools. Since Amazon EBS is a good product, we deal with highly critical and hospitality-oriented tools, like RDBMS, for high-end data fetching from customers with high throughput.
What needs improvement?
Amazon EBS is a single product or service.
I have a couple of issues related to Amazon EBS from the clients regarding the use of space, which have not been resolved. If a customer increases from one TB to two TB and wants to go back to needing one TB instead of two TB, then there is a long process involved to do so currently, even though going from one TB to two TB was very easy. Returning back to one TB from two TB or reducing the space is a problem in Amazon EBS, like S3. S3 is a scalable tool, meaning that you can increase or decrease its size. In Amazon EBS, it is difficult to reduce the space chosen by the customer. The cost increases the moment the size of the storage increases, and I will have to pay for two TB of the tool instead of one TB. If my clients want to change something in the tool, they need to get approval from their company, making it a long process. It would be better if Amazon EBS had the same features as S3 since we could easily revert back to one TB from two TB easily, which is not possible right now.
If I place Amazon EBS in South Asia, there will be an increase and decrease in terms of costs. Cost optimization is one challenge I have faced since placing Amazon EBS is the reason why basic costing is applicable. S3 is very cheap compared to Amazon EBS, and because of this, some clients request S3 and not Amazon EBS.
Depending on the requirements of my clients, I may want extra features in the product's future releases. Scalability is very important for our company since the tool's availability is already there. Most often, we use the product's scalability feature apart from the security feature. Amazon KMS, along with CRM, is a feature we deal with in our company, areas where we face issues due to low latency. If I want access to data in ESB, then it is dependent on the encryption method which I allocate in Amazon EBS.
For how long have I used the solution?
I have experience with Amazon EBS for more than seven years. I am a customer of the solution who works in the service area of helping my company's customers deal with the issues arising from the use of the solution. I am a service provider involved in research and development activities for automation. I get direct service from Amazon for the version of the tool I use.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a seven out of ten.
As of now, I deal with three customers, and those three customers are different kinds of services for which they want to deploy Amazon EBS in their environments. My company caters to around nearly fifty endpoints.
My company's clients consist of one medium-sized business and two small businesses.
How are customer service and support?
I can't give a full rating to the support since they are sometimes late to respond to my issues. I rate the technical support as an eight out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have experience with storage services from AWS.
How was the initial setup?
I rate the initial setup a nine on a scale of one to ten, where one is difficult, and ten is easy. The setup phase is very easy.
The solution is deployed on AWS cloud.
The time taken for the deployment depends on the size and the customers' requirements, so it can be deployed in less than an hour.
We implement everything as a backup recovery or DR tool. Sometimes, Amazon EBS is required, along with DR. When there are two branches and one of them says that the other has to work simultaneously are scenarios where the deployment can take time. It might take 24 hours to deploy the solution since the two replicas simultaneously work together.
What's my experience with pricing, setup cost, and licensing?
Price is a big challenge for Amazon EBS. The price of the product is the reason why Azure is gaining popularity in the market.
On a scale of one to ten, where one is low price, and ten is high, I rate the price a seven.
The addition of networking solutions is an additional cost in Amazon EBS. If the process or storage capacity is increased in the product, the cost also increases.
What other advice do I have?
Amazon EBS is a very good product since it is very easy to enhance or increase and migrate your servers immediately, in a matter of seconds. Sometimes, we require a critical server to take backups from images for which we use a snapshot. EBS is a kind of hardware for keeping a separate drive in our box. We can connect to Amazon EBS directly whenever required, after which we can simply clean up the server. Amazon EBS helps in different kinds of scenarios, like backup, storage increase, and migration of the servers, and such related support is offered in the solution's services.
Google has started offering some bundle kinds of products. If features offered by Kubernetes are made available in Amazon EBS, then it would be great. The bundle from Google can help if I want to implement a game product. In Amazon EBS, if a bundle similar to the one offered by Google is made available at a lesser price, then it would be good. Nowadays, there are instant requirements from our customers for which you can set up everything. Offering simple services in a bundle can be a good idea.
The product has been in the market for more than ten years, and to date, the customers are dependent on the solution.
Overall, I rate the solution a nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: msp