ARIS Architect and Designer Reviews and Pricing

Angie Ibrahim Eissa

Founder & Managing Partner at BBL

Mar 3, 2025

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Utilizing advanced features to optimize and improve process modeling capabilities

Pros and Cons

"Its user interface is highly regarded, especially when compared with Visual Paradigm."

"The customer service of ARIS Architect and Designer was disappointing. It took forty days to conclude that partial data restoration was not possible, and it was suggested that the data might have been accidentally deleted, despite evidence to the contrary."

What is our primary use case?

I use ARIS Architect and Designer for process modeling, enterprise architecture, and business process design. I only use it for customers because it doesn't offer an academic license, unlike Visual Paradigm, which I use with my students since it's more affordable for academic purposes.

What is most valuable?

The most valuable features of ARIS Architect and Designer include creating relationships between diagrams and allowing for the definition of a wide range of metadata, both predefined and custom. It provides cross-notational alignment, enabling connectivity between different diagrams. Its user interface is highly regarded, especially when compared with Visual Paradigm. These features aid in optimizing processes and enhancing overall efficiency.

What needs improvement?

ARIS Architect and Designer needs to improve its cloud version reliability, as I experienced data corruption that reverted diagrams to earlier versions. This issue, especially with large-scale diagrams, led to significant inconvenience due to the lack of partial data restoration capability. Additionally, an academic license would be beneficial to accommodate educational purposes.

For how long have I used the solution?

I have been working with ARIS Architect and Designer for almost six years now.

Buyer's Guide

ARIS Architect and Designer

March 2025

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What do I think about the stability of the solution?

I questioned the stability of ARIS Architect and Designer due to an incident where diagrams reverted to earlier versions, suggesting instability with large data models in the cloud.

How are customer service and support?

The customer service of ARIS Architect and Designer was disappointing. It took forty days to conclude that partial data restoration was not possible, and it was suggested that the data might have been accidentally deleted, despite evidence to the contrary. The support process was lengthy and unsatisfactory.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

I switched to MEGA after experiencing data corruption issues with ARIS Architect and Designer's cloud version. The diagrams with a high object count were affected, leading to data loss during ongoing projects.

What's my experience with pricing, setup cost, and licensing?

MEGA and ARIS Architect and Designer are comparable in terms of pricing.

Which other solutions did I evaluate?

I evaluated MEGA as an alternative after my dissatisfaction with ARIS Architect and Designer.

What other advice do I have?

I would rate ARIS Architect and Designer nine out of ten, but due to customer service issues and data reliability concerns, I advised my customer to opt for another tool in recent projects. My overall rating for this solution is nine.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Last updated: Mar 3, 2025