BlackBerry Enterprise Mobility Suite Reviews

The primary use is to get mobile access for things like email, that is the most important thing; when you're traveling or not at the campus. We use it for access to email, to the internet and to office stuff when not in the office.

People were used to accessing their email, etc., as we had BlackBerry Enterprise Service before. That's the biggest benefit, that you have your access to email, agenda, to your contacts when you're traveling around.

It was also an improvement when we got the Tasks and the Notes as well as Connect for Skype For Business. Those are the apps that brought improvement

The most important is BlackBerry Work, for sure because that is where you have email, and access to the emails is the most important thing for the users.

Access to the internet is also important, as well as calendar. The personal information management - email, calendar, contacts - are important, as well, perhaps as the Outlook features Tasks or Notes. Those are the most used.

What we don't have at the moment is RDP from the device to some kind of PC. That would perhaps become important. I don't know if that's coming from the BlackBerry Apps environment, or if that would be from a third-party.

Another feature would be access to a delegate's mailbox and I think that is to come in one of the next releases. There have been a lot of requests for that type of feature where, for example, a secretary can access the mailbox of the boss. 

It might also be good to have some SAP apps. That's not in the BlackBerry, but it's in the container. Because we all have our business apps in the BlackBerry container, I count them as also being business apps.

More than five years.

It's really very rare for us to have had got problems with stability of the environment. For, a minimum of one year it has been running without any problems. There was an issue, where we configured something, and we had a problem with stability. But other than changes to the configuration, we have not had any problems with the stability.

We haven't really had any scalability issues. The only thing is that the UEM service is a little slow. We have a product production environment, and a test environment and both of them are a little slow. When you are using the UEM Web interface, it takes time to load. I don't know if that is because of the number of users, but generally, scalability is not a problem. If we had a very large number of users to add, I think we would find a solution, so that should be no problem.

We are quite satisfied with the technical support. It's running quite well. It's quite easy, no problem to open up a ticket. Our technical account manager is also very good because he checks for a solution, or perhaps he can push a ticket a little. But overall, we have had a good experience with their support.

We were using the old BlackBerry solution, BlackBerry Enterprise server. Then we switched to the Good solution. And then Good Technology was bought by BlackBerry and we were using BlackBerry again.

The setup was a bit complex because of our requirements. We had to build very strict security. We wanted to do the whole thing with Kerberos, so that you don't have to fill in your Active Directory password on the device, and that was a bit complex. 

The normal setup is not too complex, but if you want to have an extra-secure process with Kerberos authentication then it's a bit complex. When you want to do it like we did, you need help. I don't think it's really possible to reach that level by yourself.

When I talk to our account manager, or with our sales guy, they both say we have one of the most secure environments, and one of the most perfectly built-up environments they've ever seen. So we reached a very good level there.

We looked at several solutions, comparing BlackBerry Enterprise Mobility Suite vs AirWatch, and Absynth, which came up a few years ago. We had a closer look at Abysnth but it wasn't able to deliver the way we wanted it so they were out. We had a close look at Good Technology and then it was acquired quite fast.

I would definitely advise having somebody supporting you when setting it up because you can create a very secure setup. As we are in the defense industry, we wanted a secure setup and used consulting and support to create a good setup. If you create such a setup, a secure setup, you will have a really fine solution.

I rate it an eight out of 10, which is quite good. It is not perfect, but it's on the way to perfect. If there are a few more features and there is a little more advancement, I think it's a very good solution. We have a good solution, satisfied customers within our company. The stability is very good. It is running quite well.

Provides access to our Lotus Notes system in a controlled and managed manner. Is device agnostic with a similar interface for the gamet of devices in the market.

The application is consistent across devices, but the interface is not as robust as you would expect for an enterprise solution. The application should have more user functionality and interface better with the independent operating systems it runs on.

We use it for mobile device management and email and calendar on the mobile devices. It has performed very well. You get the odd device where you need to reinstall it because something is broken.

The main benefit is having email wherever you are and having access to your calendar wherever you are.

• Keeps things secure.
• It can remotely wipe the container.
• Fairly easy to use.

I'd like there to be more in the core product rather than having to buy additional products. For example, being able to trace your devices after an emergency is an additional product you have to buy to do that properly.

Three to five years.

We've had issues with devices not responding and needing to be reinstalled, but from the server side things seem to work, it seems to be fairly stable.

We're only a small organization so it has managed our number of devices quite well. I'm a bit concerned at how often and how complex it is to upgrade.

Occasionally we've had issues that we've had to refer to technical support and sometimes it has taken a little while to get the right answer from them.

We had Good for Enterprise and then BlackBerry bought them that's how we ended up with BlackBerry.

For me, the most important criteria when selecting a vendor are capability, ease of use, and price.

We had to have a third-party to do the setup.

At times we've looked at everything that was in the market and Good and Blackberry were the only ones that had the capabilities that we needed.

Have a look around. There are a lot of products out there now that have similar capabilities. BlackBerry may be a market leader but there is a whole lot of stuff it does that you may not require.

I would rate BlackBerry at seven out of 10 because it's too difficult to manage ourselves. We have to get a third-party in to do that. The fact that it breaks on some end-users' devices is also a concern and just the frequency and complexity of upgrades.

The solution is secure, because it is a container. However, the way I use it is to access my emails, my calendar, and the web browser to look for work-related projects.

It allows me to be able to access my email when I do not necessarily have my computer with me. I can also access my calendar when I am on public transport or outside of the office.

Email, because it is the most important thing that I have to check.

The ability to integrate the calendar of BlackBerry applications, so I can put my personal information on the BlackBerry Calendar.

One to three years.

Some users have complained that some features cannot be done through the BlackBerry Access Hub. So, we are still working with BlackBerry on how to make this work. Other than that, everything is working correctly.

We have no scalability issues. We do have a project of greater infrastructure, but it should take time. We have discussed it with the BlackBerry engineers, so it should be fine.

Technical support is good. 

For each new case, they ask the same question, "What could be improved?" They could keep records of what the client has installed in their company, so if they have to ask you a question once, then they could write it down. Then, they do not need to ask, "Can you send this, this, and this before we start looking into your problem?"

We did not have another solution before BlackBerry.

It took some time to put it into our infrastructure because we have a specific infrastructure. Then, we took the time to analyze what would be the best way to implement it in our company before we managed to find a solution.

I am not involved in the pricing and licensing.

We did an RFP, then we chose among the multiple vendors. BlackBerry turned out to be the best.

The product is good on its own.

Take the time to focus on how the product will be integrated into the existing infrastructure to make it work the best way possible, which will result in the best user experience possible.

The container approach gets you separation between private and corporate data. This does mean that you eliminate the risk of wiping private data during a remote wipe as well as remove the risk of data leakage between when the device is lost and when it is wiped.

Clumsy user interface Expensive No cloud delivery platform Iffy support for O365

We primarily use this product for all of our users.

It makes our user's personal devices much better. We're able to use it across all departments, including HR, IT, and sales. It's pretty universal throughout the company.

The security of the product is excellent.

The solution is easy to install for a manager. It's also easy to manage. Overall, it's easier to manage as it removes the complication of managing across all devices. You can do it all centrally instead of trying to manage, for example, 100 separately.

The user interface is very nice.

If a device is stolen, you have the power to remove all of the contents remotely. You can do this very quickly.

I can't recall a feature that is lacking in the product. It's quite extensive.

It would be ideal if there was something for communication with Microsoft tools like Teams or Skype for Business, or perhaps even with Zoom for conference calls. That would make this solution much better.

We've been using the solution for the last five months or so. It hasn't been too long yet.

The solution is quite stable. We haven't had any issues with it.

The solution can scale if you need it to. It's not a problem. This is especially true if you have a virtual server. On a physical server, of course, if you get more users, you need more servers.

Currently, we have 80 people using the product.

We do plan to increase usage in the future.

Technical support has been great. I would rate them at a nine out of ten. They are very knowledgeable and responsive. We've very satisfied with them.

There are also very good documentation manuals that are very thorough and complete for those that like to do their own research into the product.

We did previously use a different solution, however, it wasn't as complete. There wasn't any support and the documentation was poor. It was also more expensive.

The initial setup is pretty straightforward. It's not too complex to implement. You do have a bit of a learning curve, however, I found it to be pretty easy, ad once you know the product, it becomes extremely simple.

In all, the deployment took us about one month.

We have two people who handle maintenance for us. 

We had the help of Blackberry. We found them to be quite helpful and knowledgeable. It was good to have their helping hands throughout the process. 

We pay about $6 a year for the solution. There are no extra costs on top of that. You save a lot of money when you use this product.

We don't have a business relationship with Blackberry.

We're using the latest version of the solution.

I would recommend this solution to others.

It's better for those with bigger infrastructures. It's maybe not the best for a simple company. For us, it's great. We have data centers and a private cloud and this makes it easier for us. Smaller companies may benefit from different Blackberry products. I'm not sure. That said, for big companies, it's excellent. 

Overall, I would rate the solution ten out of ten.

On-premises

Pushmail and chat group IT solutions incorporate other productivity applications.

• Pushed email
• Supports different platforms 
• Manages devices across the organization

Web-based management tools are handy for administrators to control the ACL. 

More devices supported like iOS, Android, and API so it can support various platforms to enhance the experience.

I have been using BlackBerry Enterprise Mobility Suite for five years. 

My advice would be to do a comparison. 

Private Cloud

Other

We are able to secure and control all company-owned devices which is essential for us as a financial company.

We are able to separate personal information and in the event of a breach, we are able to turn off access and/or delete this information.

The security provided by the solution is excellent.

The initial installation could be simplified.

I have been using this solution for two and a half years.

The solution is stable.

The solution is scalable. We currently have six users who are all ITT.

Technical support is good.

The first installation is very complicated but future installments are much easier.

We used an in-house UI team of two people who were also able to perform necessary testing.

We are paying $200 annually. You also need to have a hardware server or a license for the server so there could be some additional fees added on to that.

We looked into MaaS360.

Be sure to perform necessary research prior to purchase and be ready to perform tests.

On-premises