BlackBerry Enterprise Mobility Suite Reviews

We used BES UEM mainly for our regulated users to lock down devices. It provided us with extra security that we couldn’t achieve with other EMM solution.

It didn’t help us because we ran into lot of issues, and BlackBerry support couldn’t figure out the issues in a timely fashion.

I value the way BES UEM was able to utilize Android for Work-Premium in BlackBerry Android devices.

Second level support needs to have strong knowledge of the product. My issues were always at the developer level.

Three to five years.

We use it for mobile device management and email and calendar on the mobile devices. It has performed very well. You get the odd device where you need to reinstall it because something is broken.

The main benefit is having email wherever you are and having access to your calendar wherever you are.

• Keeps things secure.
• It can remotely wipe the container.
• Fairly easy to use.

I'd like there to be more in the core product rather than having to buy additional products. For example, being able to trace your devices after an emergency is an additional product you have to buy to do that properly.

Three to five years.

We've had issues with devices not responding and needing to be reinstalled, but from the server side things seem to work, it seems to be fairly stable.

We're only a small organization so it has managed our number of devices quite well. I'm a bit concerned at how often and how complex it is to upgrade.

Occasionally we've had issues that we've had to refer to technical support and sometimes it has taken a little while to get the right answer from them.

We had Good for Enterprise and then BlackBerry bought them that's how we ended up with BlackBerry.

For me, the most important criteria when selecting a vendor are capability, ease of use, and price.

We had to have a third-party to do the setup.

At times we've looked at everything that was in the market and Good and Blackberry were the only ones that had the capabilities that we needed.

Have a look around. There are a lot of products out there now that have similar capabilities. BlackBerry may be a market leader but there is a whole lot of stuff it does that you may not require.

I would rate BlackBerry at seven out of 10 because it's too difficult to manage ourselves. We have to get a third-party in to do that. The fact that it breaks on some end-users' devices is also a concern and just the frequency and complexity of upgrades.

The solution is secure, because it is a container. However, the way I use it is to access my emails, my calendar, and the web browser to look for work-related projects.

It allows me to be able to access my email when I do not necessarily have my computer with me. I can also access my calendar when I am on public transport or outside of the office.

Email, because it is the most important thing that I have to check.

The ability to integrate the calendar of BlackBerry applications, so I can put my personal information on the BlackBerry Calendar.

One to three years.

Some users have complained that some features cannot be done through the BlackBerry Access Hub. So, we are still working with BlackBerry on how to make this work. Other than that, everything is working correctly.

We have no scalability issues. We do have a project of greater infrastructure, but it should take time. We have discussed it with the BlackBerry engineers, so it should be fine.

Technical support is good. 

For each new case, they ask the same question, "What could be improved?" They could keep records of what the client has installed in their company, so if they have to ask you a question once, then they could write it down. Then, they do not need to ask, "Can you send this, this, and this before we start looking into your problem?"

We did not have another solution before BlackBerry.

It took some time to put it into our infrastructure because we have a specific infrastructure. Then, we took the time to analyze what would be the best way to implement it in our company before we managed to find a solution.

I am not involved in the pricing and licensing.

We did an RFP, then we chose among the multiple vendors. BlackBerry turned out to be the best.

The product is good on its own.

Take the time to focus on how the product will be integrated into the existing infrastructure to make it work the best way possible, which will result in the best user experience possible.

Provides access to our Lotus Notes system in a controlled and managed manner. Is device agnostic with a similar interface for the gamet of devices in the market.

The application is consistent across devices, but the interface is not as robust as you would expect for an enterprise solution. The application should have more user functionality and interface better with the independent operating systems it runs on.

We primarily use this product for all of our users.

It makes our user's personal devices much better. We're able to use it across all departments, including HR, IT, and sales. It's pretty universal throughout the company.

The security of the product is excellent.

The solution is easy to install for a manager. It's also easy to manage. Overall, it's easier to manage as it removes the complication of managing across all devices. You can do it all centrally instead of trying to manage, for example, 100 separately.

The user interface is very nice.

If a device is stolen, you have the power to remove all of the contents remotely. You can do this very quickly.

I can't recall a feature that is lacking in the product. It's quite extensive.

It would be ideal if there was something for communication with Microsoft tools like Teams or Skype for Business, or perhaps even with Zoom for conference calls. That would make this solution much better.

We've been using the solution for the last five months or so. It hasn't been too long yet.

The solution is quite stable. We haven't had any issues with it.

The solution can scale if you need it to. It's not a problem. This is especially true if you have a virtual server. On a physical server, of course, if you get more users, you need more servers.

Currently, we have 80 people using the product.

We do plan to increase usage in the future.

Technical support has been great. I would rate them at a nine out of ten. They are very knowledgeable and responsive. We've very satisfied with them.

There are also very good documentation manuals that are very thorough and complete for those that like to do their own research into the product.

We did previously use a different solution, however, it wasn't as complete. There wasn't any support and the documentation was poor. It was also more expensive.

The initial setup is pretty straightforward. It's not too complex to implement. You do have a bit of a learning curve, however, I found it to be pretty easy, ad once you know the product, it becomes extremely simple.

In all, the deployment took us about one month.

We have two people who handle maintenance for us. 

We had the help of Blackberry. We found them to be quite helpful and knowledgeable. It was good to have their helping hands throughout the process. 

We pay about $6 a year for the solution. There are no extra costs on top of that. You save a lot of money when you use this product.

We don't have a business relationship with Blackberry.

We're using the latest version of the solution.

I would recommend this solution to others.

It's better for those with bigger infrastructures. It's maybe not the best for a simple company. For us, it's great. We have data centers and a private cloud and this makes it easier for us. Smaller companies may benefit from different Blackberry products. I'm not sure. That said, for big companies, it's excellent. 

Overall, I would rate the solution ten out of ten.

On-premises

Pushmail and chat group IT solutions incorporate other productivity applications.

• Pushed email
• Supports different platforms 
• Manages devices across the organization

Web-based management tools are handy for administrators to control the ACL. 

More devices supported like iOS, Android, and API so it can support various platforms to enhance the experience.

I have been using BlackBerry Enterprise Mobility Suite for five years. 

My advice would be to do a comparison. 

Private Cloud

Other

The container approach gets you separation between private and corporate data. This does mean that you eliminate the risk of wiping private data during a remote wipe as well as remove the risk of data leakage between when the device is lost and when it is wiped.

Clumsy user interface Expensive No cloud delivery platform Iffy support for O365

We are able to secure and control all company-owned devices which is essential for us as a financial company.

We are able to separate personal information and in the event of a breach, we are able to turn off access and/or delete this information.

The security provided by the solution is excellent.

The initial installation could be simplified.

I have been using this solution for two and a half years.

The solution is stable.

The solution is scalable. We currently have six users who are all ITT.

Technical support is good.

The first installation is very complicated but future installments are much easier.

We used an in-house UI team of two people who were also able to perform necessary testing.

We are paying $200 annually. You also need to have a hardware server or a license for the server so there could be some additional fees added on to that.

We looked into MaaS360.

Be sure to perform necessary research prior to purchase and be ready to perform tests.

On-premises