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BlackBerry Enterprise Mobility Suite pros and cons

Vendor: BlackBerry
3.9 out of 5
701 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

BlackBerry Enterprise Mobility Suite provides high-level security features essential for financial institutions to ensure secure, PCI compliant communications.
The suite's containerization feature separates personal and corporate data on personal devices, enabling corporate data wipe without affecting personal information.
It supports management of various mobile platforms including Windows 10, Android, Apple, and BlackBerry 10 through a single interface.
Enhanced user experience is offered through features like single authentication for application activation and integration of tasks, notes, and Skype for Business.
BlackBerry Enterprise Mobility Suite offers reliable technical support and the ability to remotely wipe data from stolen devices, enhancing its security capabilities.

CONS

Entry level support needs improvement, as Level 1 support must be used for any issues without premium support.
An easier onboarding process for team members would be beneficial; existing programs like Apple DEP and Samsung Knox require a factory wipe to get existing users onto them.
Improved Active Directory integration is desired, using attributes instead of groups to streamline management and reduce overhead.
Quality assurance needs enhancement to avoid releasing versions that break existing functionalities.
More support for Google Chromebook operating system is needed.
 

BlackBerry Enterprise Mobility Suite Pros review quotes

MC
Jun 24, 2018
The containerization of the BlackBerry Dynamics is the most important thing for us. It allows us to keep personal and corporate data separate on a personal device. It allows us to wipe the corporate data while leaving all the personal data in place.
SG
Jun 24, 2018
Security is the most valuable feature, because we are a financial institution. We have a large number of clients and we have to make sure all communications are secure and PCI compliant.
DS
Dec 7, 2021
Cylance, their newest antivirus product, is the most valuable feature for us so far.
Learn what your peers think about BlackBerry Enterprise Mobility Suite. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer1395348 - PeerSpot reviewer
Aug 4, 2020
The technical support for the solution is excellent.
ITSysAdma3e2 - PeerSpot reviewer
Jun 24, 2018
It was an improvement when we got the Tasks and the Notes as well as Connect for Skype For Business.
SeniorTe8d5e - PeerSpot reviewer
Jun 24, 2018
It has allowed us to manage many different mobile device platforms, like Windows 10, Android, Apple, and BlackBerry 10, all through a single pane of glass.
MobilePrff05 - PeerSpot reviewer
Jun 28, 2018
The functionality with UEM and BlackBerry Works, the shared calendar, is a massive improvement for us.
DW
Jul 3, 2018
There is very high flexibility for different setups of single users, so it can give a single use many different device types with different enrollment types.
HeadOfMo6d43 - PeerSpot reviewer
Jun 24, 2018
It was a big improvement to activate applications with one authentication. That was a big plus for the user experience.
SystemsE70a2 - PeerSpot reviewer
Jul 9, 2018
We can access emails within the active sync.
 

BlackBerry Enterprise Mobility Suite Cons review quotes

MC
Jun 24, 2018
I would like to see better integration with our AD. Instead of having to use Active Directory groups, we'd like to use Active Directory attributes instead. There is a lot of overhead in managing. Whereas, if we could key on something tied to HR, or some other feed indicating who they are or what role they have, and manage them that way, that would be much preferable than having to manage people with Active Directory groups. Because, if people move roles, then we have to make sure that we move them from one Active Directory group to another, which is hands-on, a lot of overhead.
SG
Jun 24, 2018
The entry level support needs improvement, but a lot of it has to do with the fact that we do not have premium support. Therefore, we have to go through Level 1 support for any issues.
DS
Dec 7, 2021
We cannot integrate BlackBerry Edit from BlackBerry Enterprise. BlackBerry Edit has issues when we are editing any document. We have other internal applications that we can use for documents, but we cannot edit into BlackBerry Edit. There's room for improvement with editing documents.
Learn what your peers think about BlackBerry Enterprise Mobility Suite. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer1395348 - PeerSpot reviewer
Aug 4, 2020
One fault that BlackBerry has is its salesforce. Their direct salesforce department is changing its salespeople constantly. One client I had, over a period of about three years, went through four salespeople. That continuity is a problem, in terms of dealing with the customers.
ITSysAdma3e2 - PeerSpot reviewer
Jun 24, 2018
What we don't have at the moment is RDP from the device to some kind of PC. Another feature would be access to a delegate's mailbox and I think that is to come in one of the next releases. There have been a lot of requests for that type of feature where, for example, a secretary can access the mailbox of the boss.
SeniorTe8d5e - PeerSpot reviewer
Jun 24, 2018
I would like more support for Google Chromebook operating system, so I could manage it.
DW
Jul 3, 2018
The newest features sometimes pop in very slowly.
HeadOfMo6d43 - PeerSpot reviewer
Jun 24, 2018
I know for the BlackBerry Connect, our users want to see more features, such as audio and video. I know the current version doesn't have that.
SystemsE70a2 - PeerSpot reviewer
Jul 9, 2018
The console needs improvement. It does not provide all the information that we are looking for as far as who has installed a certain product.
reviewer1362414 - PeerSpot reviewer
Nov 28, 2020
It would be ideal if there was something for communication with Microsoft tools like Teams or Skype for Business, or perhaps even with Zoom for conference calls.