BMC Control-M Managed File Transfer Reviews

My company uses BMC Control-M to manage our applications from SAP and Informatica ETL.

I don't see any area where improvements are needed in the product since the tool has a lot of capabilities. One can opt for either a job-based license or a job execution-based license, which sometimes can be troublesome. If the job count exceeds a limit, you may need to procure additional licenses from BMC. I don't see any issue with the product's capability or functionality apart from the aforementioned issue where improvements are needed.

The price of the product is an area with certain shortcomings that stem from the expensive nature of the product and can be considered for improvement by BMC.

I have been using BMC Control-M for ten years. In my company, we use BMC Control-M Version 9.0.21. My company is a customer of BMC.

It is a stable solution. Stability-wise, I rate the solution an eight out of ten.

It is a highly scalable solution. Scalability-wise, I rate the solution a nine out of ten.

More than 300 users, consisting of batch operators, job schedulers, analysts, and administrators, use BMC Control-M in my company.

In my company, we use the solution daily.

I rate the technical support a nine out of ten.

Positive

I rate the product's initial setup a nine on a scale of one to ten, where one is difficult, and ten is easy.

The solution is deployed on an on-premises model.

The deployment process of BMC Control-M took less than an hour.

My company had an in-house team to take care of the product's deployment phase.

I rate the solution's price a nine on a scale of one to ten, where one is low or really affordable, and ten is high or really expensive. It is a really expensive tool.

I recommend the solution to those who plan to use it.

I rate the overall product an eight out of ten.

We use this solution for automating the workloads of an application. For example, if an application in an organization has a lot of manual tasks, it can be automated in a batch with the help of Control-M.

The solution is deployed on-premises. Helix Control-M is cloud-based, but most of the companies that use Control-M deploy it on-premises.

MFT is one of the most valuable features. There's another feature called Workload Archiving, where the data for all the jobs can be stored for however many days that we want, which is very useful for any historical analytics.

There's a feature called Workflow Insights. There are eight different kinds of dashboards in Workflow Insights, but there could be more because there is third party software that provides more dashboard styles.

I have worked with this solution for about 12 years.

It's very stable. It's the leading workload automation tool in the market.

It's very scalable.

I have used customer support from the BMC. There's also a community that has a knowledge base for all of the possible issues. When we can't find the answers, we use technical support.

Setup is straightforward.

Deployment took about three months because we had to plan the infrastructure.

We did the implementation internally.

The license is paid yearly.

Apart from the standard license, if we avail any additional features, there's an extra cost. For example, Workload Archiving is an additional feature from the standard product, so we pay extra for that.

I would rate this solution as eight out of ten.

I would recommend this solution to other people who are interested in using it.

We are using the solution for maintaining the infrastructure jobs like database Genesys and NICE. All jobs have been integrated into a single frame and a BMC Control-M readme page. Basically, we create jobs and modify the jobs. We have to analyze if any jobs fail. We settle the issues so that the jobs are up to date and should run.

The solution can communicate with the cluster. It can redirect any alarms or failures, and we remediate those actions.

We create new job scenarios and workarounds. We have special access to incidents and monitor controller operations. 

The solution is good in terms of working with other products. The integration is useful. 

Once you understand the solution, the initial setup isn't too bad. 

The solution is stable. 

It's scalable. 

We need the updates to be able to maintain interoperability. We still want to be able to verify testing in production and the environment and want upgrades to go smoothly so as not to disrupt our applications. The more seamless it can be, the better remediation will go. 

We'd like it to be easier to maintain the administrative side. Transferring files should be easier. There are a lot of dependencies. We'd also like there to be less space consumption.

There's a bit of a learning curve for new users.

When we pull job applications, if we configure multiple tenants under multiple environments with a single frame while we are logging into the applications, it sometimes freezes and takes too much time. 

I've used the solution for about one year.

From what I have seen so far, it is stable and reliable. 

We do have frequent version upgrades and maintenance and therefore haven't seen many issues.

It's a scalable product. I'd rate it eight out of ten in the ability to scale. 

We have 11 people on our team and about four people who handle administration and maintenance tasks. We're in four regions: Australia, Singapore, India and New Zealand. In these regions, there are two configured clusters - one in Australia and one in New Zealand. 

We have an administrative team that has the privilege of raising technical support. We will do the Genesys part, however, for BMC, they run the people. They will take care of coordination with the vendor and the business unit.

We use a lot of different solutions, including Genesys, NICE, Control-M ESPL, WFM, and workforce management. All are interoperable.

The company has used this solution for about seven years, and I have only been around for one. I'm not sure why they first initiated usage.

The initial setup is easy once you have some experience. It can be somewhat difficult otherwise. 

We have four people that are able to handle maintenance tasks.  

Once our teams have tested and validated the scenarios are working fine, then they will move from Genesys into services. Once Genesys services have been integrated, Genesys engineers will come and will monitor everyday operations for Control-M. If they identify any files or any jobs that have instability, they'll look for a permanent fix.

We are mediators between the vendor and customers. 

We are using around version nine. I'm not sure of the exact version number. 

I'd rate the solution seven out of ten. I do need more time with the product. However, I haven't seen the product causing many issues. It's been sustainable, and we've liked having all operations in one single cluster.

The solution is mostly used for scheduling batches and file transfers.

The GUI is good if I'm comparing it to other scheduling products. All the add-ons are very useful, including the MFT databases, SAP plugins, and so on.

The cost of the license could be improved. 

I'd like to see MFT included as part of the overall product and not a cost add-on as AFT used to be included and they stopped supporting that and now have come up with MFT and you now have to pay for it separately.

I've been using the solution since 1998. It's been a while. 

The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. 

I've used the solution in small sites and sites that run hundreds of thousands of jobs a day. It's pretty scalable. We have about 50 users, including developers and platform engineers, using this current iteration. The client is planning to increase the usage and the new licenses will be scaled accordingly.

Technical support has been very good. We are satisfied with the level of support.

Positive

I've worked with different clients and used different solutions. 

In terms of the ease of the initial setup, I'd say it depends on the use case, however, it can be quite complex, especially the on-prem version.

I'd rate the process a four out of five in terms of complexity.

We were able to deploy it within a month.

I am a consultant, so I can handle the initial setup myself.

The solution is a bit expensive. My understanding is that they offer yearly licenses, however, as a consultant, I don't directly deal with pricing. 

While the solution is currently on-premise, we are moving to the Helix Control-M on the cloud.

It's an excellent product. It's the best scheduling system out there, so I would recommend it.

I would rate the solution nine out of ten.

I use BMC Control-M Managed File Transfer for file transfer management, which is its primary function.

What I like best about BMC Control-M Managed File Transfer is that it makes transfers more secure and faster. My experience with it is good.

I also like that it has personal dashboards.

I also found the functionality of BMC Control-M Managed File Transfer better, plus it has a recovery feature during failed file transfers.

An area for improvement in BMC Control-M Managed File Transfer is integration. It should be compatible with more solutions. BMC Control-M Managed File Transfer should have integrations with newer applications as well.

I have fifteen years of experience with BMC Control-M Managed File Transfer, and I'm still using it.

I didn't see any stability issues from BMC Control-M Managed File Transfer.

BMC Control-M Managed File Transfer has good scalability.

BMC Control-M Managed File Transfer has good technical support, as it has different engineers and consultants who resolve the issues.

My rating for BMC support is nine out of ten.

Positive

I chose BMC Control-M Managed File Transfer over the other solution because I know more about it, and it works better in terms of function.

Setting up BMC Control-M Managed File Transfer is easy, so it's a ten out of ten.

As BMC Control-M Managed File Transfer is a module, you install, implement, and run it in one day. It could take three weeks if you still need to install the solution that BMC Control-M Managed File Transfer is on.

You'll get ROI from BMC Control-M Managed File Transfer after using it a few times rather than once because the initial cost is high. With this module, you can reduce mistakes and not lose money, so you'll see ROI within one year or less from BMC Control-M Managed File Transfer.

BMC Control-M Managed File Transfer is relatively inexpensive. It has reasonable pricing. What you pay for is the task or job, and as it's a module, it's complimentary, so you save about twenty percent of the job cost. For example, if the job costs $100, BMC Control-M Managed File Transfer will cost $20.

Pricing-wise, the module is an eight out of ten.

I'm a software consultant and implemented BMC Control-M Managed File Transfer for different customers.

I've worked with older versions, from 6.4 to the latest version, 20.2, of BMC Control-M Managed File Transfer.

Deploying the module requires two engineers and one project manager who'll check the results of the project execution.

My advice to others looking into using BMC Control-M Managed File Transfer is that it's good to implement if you don't want to experience file transfer problems. The module has a tier that lets you transfer many files between different servers, so BMC Control-M Managed File Transfer is essential in file transfer and file management projects. You must make sure that you follow the steps on how to use the module.

Overall, BMC Control-M Managed File Transfer is a nine out of ten because it's easy to understand and use, plus it has a lot of benefits to customers.

I am using BMC Control-M Managed File Transfer for transferring files.

The most valuable features of BMC Control-M Managed File Transfer are the ease of use and the ability to watch the files as they transfer called Watch File Transfer. There is a separate monitoring window that is useful.

Before we transfer files we have to make the connection profile first for MFT. If we did not have to do this and send the transfer files directly, that would be useful.

I have been using BMC Control-M Managed File Transfer for approximately three months.

I rate the stability of BMC Control-M Managed File Transfer a seven out of ten.

I rate the scalability of BMC Control-M Managed File Transfer a seven out of ten.

The communication from the support is very helpful.

I rate the support from BMC Control-M Managed File Transfer a nine out of ten.

Positive

The initial setup of BMC Control-M Managed File Transfer is easy, it took approximately one minute to complete.

I rate the initial setup of BMC Control-M Managed File Transfer a nine out of ten.

The implementation of the solution was done in-house.

I would recommend others follow the instructions given by the documentation and use it. That way, it is very simple to use.

I rate BMC Control-M Managed File Transfer a ten out of ten.

Our primary use case for this solution is the data flow between our locations, between systems, and B2B data flow, which includes the data to the endpoints, the schemes and other lines. We deploy the solution on-premises.

For the IQ operation flow, we have to do a lot of planning with data resources and keeping the resources in front of the system. However, the solution has improved our organization by minimizing software dependency and managing data for our clients and regional schemes.

The file transfer, database, and integration features are the most valuable.

The solution can be improved by upgrading its features to compete with premium software in MFT. Additionally, Math and dollar features, along with product samples and VR functionalities, can be included in the next release.

We have been using the solution for approximately 15 years and are currently using version 20.200.

The solution is scalable. I rate it a nine out of ten.

The customer service and support team are very knowledgeable. I rate them a nine out of ten.

Positive

The initial setup is quite easy and depends on the speed of the background. So basically, if you're in the background, it's an eight out of ten.

We have seen a return on investment. The solution has saved us about 30% to 40% on additional investments in resources.

I rate the pricing a seven out of ten because there is room for improvement.

I rate the solution a nine out of ten. The solution is good, but its current functionalities can be upgraded. I recommend the solution to users considering it.

BMC Control-M Managed File Transfer has a scheduler and what they do is capture the steps based on the script, and then they put it into the Control-M job, or task. Any system that has the script behind it the solution can do it.

The GUI needs to be improved, they cannot provide a good GUI. That's the first improvement they should do.

I used BMC Control-M Managed File Transfer within the past 12 months.

BMC Control-M Managed File Transfer is highly stable. It is enterprise-grade software. Doing a job of 10,000 to 20,000 the solution is very stable.

The solution has very few bugs.

I have contacted the support from BMC Control-M Managed File Transfer. We have contacted them a lot, but only for technical aspects of the solution.

Their level two support is not very good. My team was able to solve a problem before they were able to. Level one support is us, the local support, in my country. Level two is usually from, India or another location because their R&D is in India. Level three, I don't know where the level three team is located, but the level three agents are the best. Level two support is not the best.

The license model is based on the number of tasks or jobs required. The price overall is expensive. In my country, we don't have any choice but to use them because no one can match their capability.

I rate BMC Control-M Managed File Transfer a nine out of ten.