Chatter Reviews

The conversation function to engage different groups is the most valuable feature. It breaks down the silos between them.

It has allowed some groups to easily get answers from each other on crucial topics.

• It is not a customizable application
• The structure is rigid
• It is too expensive on storage
• The search function is not solid

I have used Chatter for two and half years.

We have not had stability issues.

We have had scalability problems. There are lots of limits on following conversations and uploading documents.

Technical support is average.

This was our first solution of this type. We would not select them again.

The setup was not straightforward. We ended up redoing what the first vendor did to make it better.

Understand all the hidden fees. Push them about storage costs.

We looked at too many to list. I don’t remember all of them.

Talk to more customers of the product.

I use Chatter groups to exchange information with a community.

It allowed us to promote digital activities into internal communication groups.
It helped us to strengthen our digital community all over the world with a dedicated group to share project information and best practices.

• The storage of documents was quite limited when we used the tool. I think Salesforce was improving it, working with some other cloud solution like Microsoft or Google Drive.

• The user and mobile experience could be improved to look like a user friendly tool closer to the B2C mobile apps standard.

I have been using Chatter for three years.

We have not had any stability problems.

We have not had any scalability problems.

I would give technical support a rating of 4.5/5.

We used emails, but we did not use any enterprise social network before using Chatter.

It was quite easy to set up.

Chatter is quite expensive. Be sure you make the mandatory change management after buying this tool. You'll need it to make the users create added value with Chatter.

We didn’t look at alternatives for the Enterprise Social Network part. That was already included within the Salesforce licenses we had.

Think of your change management strategy first.

Comment, share, use hashtags.

It is now possible to share information instantly with all the company without sending emails, but also looking for a topic using the search function.

3 years

No big issues apart from the Desktop Download as some users were simply not able to do it.

None

None

Customer Service:

10/10

Technical Support:

10/10

None

Straightforward

In-house

High

Free of charge

If you plan to use Chatter, then you may want to use Content (document management) as well. Just be aware that price could be a problem in this case.

I love the streaming feed of information from the people that I'm following that encourages collaboration at a business level.

I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed.