What is our primary use case?
I work as a consultant for a company where the solution is needed as an EDR solution. After my company made comparisons between a few companies, we felt Check Point Harmony Endpoint won, considering the pricing model that it offered in the market. The company that uses the product wants to set up a big business for some local authorities with the help of the EDR functionalities provided by Check Point Harmony Endpoint, which is why Check Point is also trying to push its product into the market.
What is most valuable?
The most valuable features of the solution stem from the EDR functionalities it provides to users, as it does its work properly.
What needs improvement?
The tool is not too intuitive if you want to monitor and see the results to investigate in a layer. It's not easy to investigate an incident that you find in the company. Users often face trouble when downloading files, so it is very slow in terms of how it works. The tool is not very supportive of all the versions when it comes to the part of loading hash codes, so it may support SHA-1 but not SHA-256, meaning it doesn't support all the formats. Calling the support team for the solution doesn't help.
The support team of the solution lacks etiquette. The technical team of the product told our company that we need to get Check Point products through an official vendor only. Technical support for the solution is an area with issues where improvements are needed.
For how long have I used the solution?
I have been using Check Point Harmony Endpoint for two years. I work as a consultant for a company where the solution is used.
What do I think about the stability of the solution?
It is not a stable solution because if users find a problem with it, they have to disable the product.
Stability-wise, I rate the solution a six out of ten.
What do I think about the scalability of the solution?
It is easy to use the scalability feature of the product since users just need to acquire more licenses.
Scalability-wise, I rate the solution a ten out of ten.
The product is used mostly by small-sized businesses.
How are customer service and support?
I rate the technical support a four out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
CrowdStrike, SentinelOne, Cynet, and Fortinet FortiGate are a few of the solutions that I have worked with in the past. Among all the solutions that I have used to date, CrowdStrike is the best.
How was the initial setup?
I rate the product's initial setup phase a seven out of ten on a scale of one to ten. Compared to Check Point Harmony Endpoint, the deployment process of CrowdStrike was much easier.
Compared to Check Point Harmony Endpoint, the deployment process of CrowdStrike was much easier as it could be deployed in hundreds of locations in two hours. Check Point Harmony Endpoint's deployment process takes a week to be completed. Check Point Harmony Endpoint's deployment process takes time since there are many troubles, as my company has to meet with the client to conduct certain checks, owing to which it cannot be deployed through a central management process.
The number of people required to take care of Check Point Harmony Endpoint's deployment process depends on the organization's size. One good engineer is enough to take care of the product's deployment process. Having ten engineers without knowing the product or issue cannot help a user deal with the tool's deployment area, and it is usually the same for each product deployed in any company.
What's my experience with pricing, setup cost, and licensing?
I rate the product price a four on a scale of one to ten, where one is low, and ten is high.
The problem with the product is that Check Point tries to push it to the market. FortiGate, a firewall solution I purchased for the first time around twelve years ago, was very cheap because Fortinet had to push the product into the market. Users can get it for good prices only during the beginning phase of the tool.
Our company has to make yearly payments towards the licensing charges attached to the solution. There are no additional charges attached to the product apart from the licensing costs attached to the solution.
What other advice do I have?
The maintenance of the product is difficult since it is something to be done online.
To those who plan to use the solution of the future, I would say that they get the support involved in the contract before purchasing the product.
I rate the overall tool an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner