I am a solution provider. When it comes to email security, the main threat factor today is email. So we follow the rule of thumb that any and all customer emails must be malware-free. That is how we intend to approach it.
Product Manager-Cyber Security & Networking Active at a tech services company with 501-1,000 employees
Secure, comprehensive, and simple to install
Pros and Cons
- "I would say it's very comprehensive, with multiple antivirus OEMs, virus encrypt features, encryption, and more."
- "Customers will benefit greatly from monthly billing because the majority of customers today use the cloud, be it Office 365, or Google Cloud."
What is our primary use case?
What is most valuable?
I would say it's very comprehensive, with multiple antivirus OEMs, virus encrypt features, encryption, and more.
In terms of email security, I believe Trend Micro is similar to this solution to some extent it is closest, otherwise, it has no competition.
What needs improvement?
The distributors provide an annual billing option, but we do not have a monthly billing option. Customers will benefit greatly from monthly billing because the majority of customers today use the cloud, be it Office 365, or Google Cloud. Monthly billing will be extremely beneficial.
Maybe the end DLP can be a bit more granular in email security. DLP is already present, but it could be more in-depth.
For how long have I used the solution?
I have been selling Cisco Secure Email Cloud Mailbox for the last eight years.
It's a hybrid solution, but most are moving toward on-premises or the cloud.
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What do I think about the stability of the solution?
We have not had any issue with the stability of the Cisco Secure Email Cloud Mailbox.
What do I think about the scalability of the solution?
It is a scalable solution. It is easy to scale.
They increase the number of users we can use by 20% for the duration of the year. And the coming year they will bill for the 20 percent, and you can increase the number of users.
How are customer service and support?
We don't find any issues that need security technical support. Once you implement, we are well versed in implementation and have the technical results. There is no further support required once it is implemented and the pointer is pointed towards the mailboxes. With so many data centers in India and Singapore, support is never an issue.
Which solution did I use previously and why did I switch?
We sell Fortinet as well as Cisco.
We haven't sold a lot of FortiMail. We've sold a lot of Fortinet firewalls, but not a lot of FortiMail. We have also sold a few FortiWeb web application firewalls.
It is dependent on a specific customer segment and a specific vendor. Fortinet, we take it to a lot of small and medium-sized customers.
How was the initial setup?
The initial setup is easy, it is not at all complex.
What's my experience with pricing, setup cost, and licensing?
The feedback from vendors and customer is that it is expensive.
It's expensive, but if customers want the best product they will have to pay for the best product.
What other advice do I have?
I would rate Cisco Secure Email Cloud Mailbox an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Network and Operations Security Specialist at a government with 501-1,000 employees
A robust solution but needs to integrate AI
Pros and Cons
- "Secure Email Threat Defense's scalability is good."
- "The tool gives false positives and it needs to be more accurate. I would like to see AI as a new feature."
What needs improvement?
The tool gives false positives and it needs to be more accurate. I would like to see AI as a new feature.
For how long have I used the solution?
I have been working with the product for two years.
What do I think about the stability of the solution?
I would rate the tool's stability a nine out of ten.
What do I think about the scalability of the solution?
Secure Email Threat Defense's scalability is good and I would rate it an eight out of ten.
How are customer service and support?
Cisco offers better support.
How would you rate customer service and support?
Positive
How was the initial setup?
Secure Email Threat Defense's setup is complicated and took around one month to complete.
What other advice do I have?
The product is good and robust and I would rate it a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
Cisco Secure Email Threat Defense
November 2024
Learn what your peers think about Cisco Secure Email Threat Defense. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,649 professionals have used our research since 2012.
Security Technical Manager at a tech services company with 51-200 employees
Scalable and easy to use
Pros and Cons
- "This solution is easy to use."
- "This solution could be improved by integration with Sandbox."
What is our primary use case?
My primary use case is to protect cloud-based emails.
What is most valuable?
This solution is easy to use.
What needs improvement?
This solution could be improved by integration with Sandbox.
For how long have I used the solution?
I have been working with this solution for a few years, since 2018.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and support?
Cisco's technical support is very good.
How was the initial setup?
The installation was straightforward since it's a cloud-based solution.
What about the implementation team?
This solution was implemented through an in-house team. I did it myself for a customer.
What's my experience with pricing, setup cost, and licensing?
My customers pay for a one year license.
Which other solutions did I evaluate?
Fortinet is a better solution than Cisco.
What other advice do I have?
I rate this product an eight out of ten. I wouldn't recommend Cisco to others because I think Fortinet is better.
Customers are moving on-premises exchanges to the cloud. Within the next two or three years, cloud security will be better than on-premises.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Technical Support Executive at a tech company with 51-200 employees
Great anti-spam capability with a very user-friendly interface
What is our primary use case?
It can be deployed either on-premise or in the cloud. We have two options if it is in the cloud, a private cloud or a public cloud.
What is most valuable?
Cisco Cloud Mailbox is used for copying emails, anti-spamming, and securing the company's email. We really enjoy the anti-spamming capabilities as well as the rejecting of bulk emails. We can customize these actions by adjusting the variables. It is very user-friendly.
What needs improvement?
Currently, Cisco Cloud Mailbox meets all of our requirements. If I had to say something, maybe they could have a more regular update schedule or perhaps hire more support engineers to get service faster.
For how long have I used the solution?
We have been using Cisco Cloud Mailbox for about two years. We used the latest version.
What do I think about the stability of the solution?
Cisco Cloud Mailbox is very stable.
What do I think about the scalability of the solution?
Cisco Cloud Mailbox is easily scalable.
How are customer service and technical support?
The customers are very good. They can connect to the support engineer or install built-on mail through the Support ID. The issue will be monitored and resolved within a standard amount of time.
How was the initial setup?
The initial setup for Cisco Cloud Mailbox is easy and straightforward. It takes our technical team a maximum of one day.
What about the implementation team?
We handle all deployments with our in-house technical team.
What's my experience with pricing, setup cost, and licensing?
Customers pay for licencing based on the number of user mailboxes they have.
What other advice do I have?
We would recommend Cisco Cloud Mailbox very highly. I would rate it at a nine on a scale of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: November 2024
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