Citrix Gateway Reviews

The primary use case of this solution is to provide remote access to our users in finance, healthcare, media, and manufacturing.

The most valuable features of this solution are The Citrix Virtual Apps, the Desktops, all the NetScaler components, and ShareFile.

The WAF needs to be improved because it doesn't work well. A lot of work needs to be done on the web application firewall component for Citrix WAF, W-A-F. The setup can be simplified to help improve deployment.

I have been using the solution for 20 years.

The solution is very stable.

The solution is scalable and can go from a very small deployment to handling 10,000 transactions a second.

The initial setup is not straightforward. Training is required and you do need to be certified before deployment. I suppose if you read lots of manuals and documentation, you could get it up and running, but it does help if you've had the training. 

The deployment took us about one week. There were lots of firewall rules that had to be followed, along with set-up configurations that had to be completed.

The deployment was completed in-house.

There are two or three different models, but you can actually have a CapEx where you purchase the unit outright and then there's a yearly maintenance cost on top for years two and three, and four, or you can actually do a subscription purchase through Citrix cloud and you pay on a monthly basis, or you can have a three-year subscription contract as well. I give the solution a six out of ten for its cost. The solution is not cheap but it's not overly expensive.

I give the solution nine out of ten.

We currently have 35 people using the solution.

We require one employee for maintenance.

I recommend the solution to others.

Our company is a consultant for the vendor.

The load balancing part is good.

The support provided is not satisfactory. Compared to other products, the WAF part is costly. There is no innovation in WAF. The solution lacks maturity. They should enhance their cloud capabilities, LB, and develop a more efficient cloud-based WAF.

I have been using Citrix as a customer for six years.

We cater the solution to medium and large businesses.

When you call their support number, customer service takes longer than usual when you call their support number, especially during or after working hours. Sometimes, if you call them after working hours in the evening, it might take around 30-45 minutes to connect you with an engineer, so there is a waiting time. The existing engineers seem less experienced than those five years ago. They often ask us to involve other support vendors and take significant time to troubleshoot the issue.

Neutral

The initial setup is easy and takes a few minutes to complete. Once you get the product properly, everything is installed in it. The upgrade is very smooth.

Compared to other products, WAF is more costlier than LB, but in Citrix, LB is more expensive than WAF. We have a yearly subscription. You may get a discount if you go for three years. There is an additional cost for support, and the license covers only VM.

The solution’s maintenance is easy. One person is enough to maintain the solution.

Citrix is a good solution for basic load balancing. It may require highly skilled resources to manage it effectively. It should be scalable on the cloud. With the increasing shift towards the cloud, cloud capabilities could be enhanced. There could be an improvement in the WAF part and cloud services optimization. Overall, it is a good product.

Overall, I rate the solution a six out of ten.

I use this product for logging in to my VPN as it requires authentication. I'm a customer of Citrix Gateway. 

The solution provides good performance and I'm happy with the speed, UI, and dashboard.

I'd like to be able to access Citrix Gateway through a mobile device. 

I've been using this solution for 10 months. 

The solution is stable if you have proper internet access. 

The solution is scalable, we have around 250 users. 

The initial setup is very easy. 

This is a licensed solution. 

If you're using this solution for the first time, it's helpful to have some guidance to login. After that, you can easily log in online.

I rate this solution seven out of 10. 

We use it to consolidate remote access to provide single sign-on across all of the applications.

It performs quite well.

Technical support could be improved.

I've been using Citrix Gateway for about four years.

It is stable, and we have had no issues.

It is scalable.

There are some delays in getting support. They eventually come through and get it sorted though, especially if you know the right channels to go through.

The initial setup is straightforward based on your skill level. That is, if you're not familiar with Citrix, it won't be straightforward. If you are, it will be straightforward.

The actual deployment took two to four weeks.

I would rate this solution at seven on a scale from one to ten.

It's easy to use. Also, the deployment part is perfect.

If there is an increase in the customer infrastructure, it is not stable. So in our perspective, I mean, eventually, there's nothing to be improved, but depending on the system, some stability might be needed.

Improvement-wise, the solution should hire a support team and help them manage to serve different time zones and regions.

I have experience and have been selling Citrix Gateway for a few years. Also, I am a reseller.

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution.

Though the support has been professional, since we have been in Egypt, the time difference could be a reason affecting its functioning.

The initial setup was very easy. It takes around two weeks to deploy.

There is a need to make yearly payments for licensing purposes. Also, it is not an expensive one.

I would definitely recommend the solution to those planning to use it.

I rate the overall tool a ten out of ten.

As Citrix Gateway is a third party solution, we wish to have one which is more integrated and involves less administration. We want one which would allow access with a single click and only require RDP and the clicking of a single icon. 

The solution is stable. 

Tech support is not that great. Whenever an issue arises, it takes them time to respond and they do so via email. This is something we do not like. 

The initial setup is not straightforward at all. I feel it to be complex and unclear. 

The reason we were comparing Citrix Gateway to other solutions is to ensure that a VPN can be used on a desktop, for third-party security reasons. 

We don't want a situation in which a person can connect to his desktop, but is forced to use our environment using Citrix Gateway. There is no need to use the solution if one wishes to utilize Cisco VPN for connecting to Azure via VDI or to remote the RDP into it. However, Citrix Gateway gives one a better picture of place. Its administration is a bit better and it makes the creation of videos easier and faster once it's set up. 

My advice to others who are contemplating using the solution is that going with Cisco is preferable, even though Citrix Gateway is a good product. 

Automation is important. At the moment, I am testing for ease of administration and, with the risk that ransomeware poses, for security. 

I rate Citrix Gateway as a six out of ten. 

In our environment right now, we are using NetScaler. We purchased two devices last year for our Citrix VDI environment, for load balancing and gateway features for VPN connectivity.

It is easy to set up and is stable. It is scalable as well, depending on the model.

Security enhancements could be made, and technical support could be improved.

Their VAS product should be more productive because right now, we are using other VAS solutions but not using this one.

Right now, the multi-factor authentication solution built-in with the product works, but it actually uses Google Authenticator, a third-party authenticator. I would like Citrix to launch their own authenticator-based software so that it will be more secure. It will be more personalized according to the requirements too. 

I've been working with Citrix Gateway for around two years.

The product has been stable so far.

It is scalable depending on the model you have. We have about 5,000 plus users in our company.

Technical support is quite good. Improvement is needed on the technical side, response time, and technical engineer support.

The initial setup was very easy.

The price could be lower.

On a scale from one to ten, I would rate Citrix Gateway at nine.

It is our application filtering and gateway portal for our Citrix end-users. We have its most recent version.

It adds great security to your outfacing information.

It is pretty full-featured. There are a lot of things that you can do with this. It is amazing what it can do.

Its interface could be made a lot easier. It is very kludgy.

Its initial setup could be easier.

I have been using this solution for quite a few years.

Out Citrix team deals with it, and there are three people who work on it.

Their tech support is extremely good. I haven't heard of any issues with their tech support.

It is complex and could be easier. It took us about two weeks to deploy.

We used a consultant. They were good. They knew the product.

It costs about 4,000 a year.

I would advise others to definitely go through somebody who knows the product.

I would rate this solution a nine out of 10.