Citrix Gateway Reviews

We use the solution for testing environment creation.

I like that we have access to all systems in one place. The performance is comparable. The connectivity is good. The user interface is okay.

The initial setup could be made easier.

I have been using the solution for a few years.

I rate the tool’s stability a nine out of ten.

The tool is scalable. Around 500 people in my organization use the product.

The setup was not complex, but it was not that easy. We have a deployment team.

The deployment can be done in-house.

The product has its benefits. We can maintain our systems using the solution.

I might recommend the tool to others. Overall, I rate the tool a nine out of ten.

We use it to consolidate remote access to provide single sign-on across all of the applications.

It performs quite well.

Technical support could be improved.

I've been using Citrix Gateway for about four years.

It is stable, and we have had no issues.

It is scalable.

There are some delays in getting support. They eventually come through and get it sorted though, especially if you know the right channels to go through.

The initial setup is straightforward based on your skill level. That is, if you're not familiar with Citrix, it won't be straightforward. If you are, it will be straightforward.

The actual deployment took two to four weeks.

I would rate this solution at seven on a scale from one to ten.

We mainly use it to connect to one of our service products for clients in Melbourne, Australia. 

Compared to other VPNs, I didn't find much difference. It used to take a few seconds to connect, but once it was connected, it was reliable with no interruptions. That's the good thing about it. 

The initial connection could be faster. That handshake takes a few seconds sometimes. That could be better and improved upon. 

I've been using Citrix Gateway for about three months now.

I would rate the stability a seven out of ten because of the flow and in establishing the connection. There is room for improvement here. 

For our use case, it was scalable. There were at least 25 end users using this solution from remote locations. And once the connection was established, there weren't any complaints.

I used the Cisco VPN a long time ago.

The setup was done by the client-side IT team. They did the remote login and set it up completely on my laptop. It was done in-house. No external consultants were involved.

It's quite secure, and it gets the job done.

I would definitely recommend it. The only thing is why the initial connection was slow. Either the infra team or the Citrix team can figure it out, that could be really helpful. But I have no clue. 

Overall, I would rate the solution an eight out of ten. 

It's easy to use. Also, the deployment part is perfect.

If there is an increase in the customer infrastructure, it is not stable. So in our perspective, I mean, eventually, there's nothing to be improved, but depending on the system, some stability might be needed.

Improvement-wise, the solution should hire a support team and help them manage to serve different time zones and regions.

I have experience and have been selling Citrix Gateway for a few years. Also, I am a reseller.

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution.

Though the support has been professional, since we have been in Egypt, the time difference could be a reason affecting its functioning.

The initial setup was very easy. It takes around two weeks to deploy.

There is a need to make yearly payments for licensing purposes. Also, it is not an expensive one.

I would definitely recommend the solution to those planning to use it.

I rate the overall tool a ten out of ten.

In our environment right now, we are using NetScaler. We purchased two devices last year for our Citrix VDI environment, for load balancing and gateway features for VPN connectivity.

It is easy to set up and is stable. It is scalable as well, depending on the model.

Security enhancements could be made, and technical support could be improved.

Their VAS product should be more productive because right now, we are using other VAS solutions but not using this one.

Right now, the multi-factor authentication solution built-in with the product works, but it actually uses Google Authenticator, a third-party authenticator. I would like Citrix to launch their own authenticator-based software so that it will be more secure. It will be more personalized according to the requirements too. 

I've been working with Citrix Gateway for around two years.

The product has been stable so far.

It is scalable depending on the model you have. We have about 5,000 plus users in our company.

Technical support is quite good. Improvement is needed on the technical side, response time, and technical engineer support.

The initial setup was very easy.

The price could be lower.

On a scale from one to ten, I would rate Citrix Gateway at nine.

The load balancing part is good.

The support provided is not satisfactory. Compared to other products, the WAF part is costly. There is no innovation in WAF. The solution lacks maturity. They should enhance their cloud capabilities, LB, and develop a more efficient cloud-based WAF.

I have been using Citrix as a customer for six years.

We cater the solution to medium and large businesses.

When you call their support number, customer service takes longer than usual when you call their support number, especially during or after working hours. Sometimes, if you call them after working hours in the evening, it might take around 30-45 minutes to connect you with an engineer, so there is a waiting time. The existing engineers seem less experienced than those five years ago. They often ask us to involve other support vendors and take significant time to troubleshoot the issue.

Neutral

The initial setup is easy and takes a few minutes to complete. Once you get the product properly, everything is installed in it. The upgrade is very smooth.

Compared to other products, WAF is more costlier than LB, but in Citrix, LB is more expensive than WAF. We have a yearly subscription. You may get a discount if you go for three years. There is an additional cost for support, and the license covers only VM.

The solution’s maintenance is easy. One person is enough to maintain the solution.

Citrix is a good solution for basic load balancing. It may require highly skilled resources to manage it effectively. It should be scalable on the cloud. With the increasing shift towards the cloud, cloud capabilities could be enhanced. There could be an improvement in the WAF part and cloud services optimization. Overall, it is a good product.

Overall, I rate the solution a six out of ten.

As Citrix Gateway is a third party solution, we wish to have one which is more integrated and involves less administration. We want one which would allow access with a single click and only require RDP and the clicking of a single icon. 

The solution is stable. 

Tech support is not that great. Whenever an issue arises, it takes them time to respond and they do so via email. This is something we do not like. 

The initial setup is not straightforward at all. I feel it to be complex and unclear. 

The reason we were comparing Citrix Gateway to other solutions is to ensure that a VPN can be used on a desktop, for third-party security reasons. 

We don't want a situation in which a person can connect to his desktop, but is forced to use our environment using Citrix Gateway. There is no need to use the solution if one wishes to utilize Cisco VPN for connecting to Azure via VDI or to remote the RDP into it. However, Citrix Gateway gives one a better picture of place. Its administration is a bit better and it makes the creation of videos easier and faster once it's set up. 

My advice to others who are contemplating using the solution is that going with Cisco is preferable, even though Citrix Gateway is a good product. 

Automation is important. At the moment, I am testing for ease of administration and, with the risk that ransomeware poses, for security. 

I rate Citrix Gateway as a six out of ten. 

It is our application filtering and gateway portal for our Citrix end-users. We have its most recent version.

It adds great security to your outfacing information.

It is pretty full-featured. There are a lot of things that you can do with this. It is amazing what it can do.

Its interface could be made a lot easier. It is very kludgy.

Its initial setup could be easier.

I have been using this solution for quite a few years.

Out Citrix team deals with it, and there are three people who work on it.

Their tech support is extremely good. I haven't heard of any issues with their tech support.

It is complex and could be easier. It took us about two weeks to deploy.

We used a consultant. They were good. They knew the product.

It costs about 4,000 a year.

I would advise others to definitely go through somebody who knows the product.

I would rate this solution a nine out of 10.