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reviewer1010148 - PeerSpot reviewer
Security Consultant at a tech services company with 11-50 employees
Real User
Helpful load balancing and verification features, but scalability and technical support need improvement
Pros and Cons
  • "Most of our customers are using the load balancing feature and also the verification feature is good as well, in my experience."
  • "If the solution had a more advanced DNS, it would be an improvement."

What is our primary use case?

We implement this solution for our customers.

What is most valuable?

Most of our customers are using the load balancing feature and the verification feature is good as well, in my experience.

What needs improvement?

The two-factor authentication solution needs improvement. It needs a multi-factor authentification.

Training videos would be helpful, and they're transitioning to a new portal, as far as I know. So the portal maybe has now improvements and they will provide for a larger community for the users and retailers. This will provide a more improved solution.

A forward proxy in the next release would be good, I think. If the solution had a more advanced DNS, it would be an improvement.

For how long have I used the solution?

I've been using the solution for three years.
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Citrix Gateway
November 2024
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What do I think about the stability of the solution?

Stability is fine, depending on what features you are using.

What do I think about the scalability of the solution?

Scalability is not good because they didn't change the solution. If you want to scale the product you have to install more and more appliances, and their solution technology is not good against the competition. We have less than ten thousand users.

How are customer service and support?

The technical support is fine. It's not the best, but fine.

What about the implementation team?

We are a reseller company, so we resell to our customers the product and we integrate it with other solutions.

What other advice do I have?

Most of the product is good, but we prefer F5's networks against Citrix.

I would rate this solution as six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
reviewer1323054 - PeerSpot reviewer
Principal IT Consultant at a tech services company with 5,001-10,000 employees
Consultant
An easy-to-use solution for building basic configurations
Pros and Cons
  • "The technical support is very responsive and fast"
  • "We have experienced issues relating to multi-factor authentication"

What is most valuable?

It's easy to build basic configurations.

It's easy to use for both unmanaged and managed clients. It's very simple, all you need is a browser.

What needs improvement?

We have experienced issues relating to multi-factor authentication.

For how long have I used the solution?

I have been using this solution for more than ten years.

What do I think about the scalability of the solution?

Citrix Gateway is both stable and scalable. You could have anywhere from 50 to 50,000 people using it. 

How are customer service and technical support?

The technical support is very responsive and fast. 

How was the initial setup?

The initial setup was very straightforward. You can get it up and running within four hours.

What's my experience with pricing, setup cost, and licensing?

I believe the pricing is comparable to SaaS.

What other advice do I have?

On a scale from one to ten, I would give Citrix Gateway a rating of nine.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Citrix Gateway
November 2024
Learn what your peers think about Citrix Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Citrix Pre Sales at a tech services company with 501-1,000 employees
Real User
A stable, scalable solution with excellent node balancing
Pros and Cons
  • "The solution is very stable. If I were to rate it out of ten, I would give stability a nine."
  • "The initial setup is very complex."

What is our primary use case?

We use the solution for the control of application delivery.

What is most valuable?

All of the features are quite valuable, including the node balancing and gateway.

What needs improvement?

The VPN needs to be improved. In comparison to Cisco, the solution doesn't have as many features.

Technical support needs improvement.

For how long have I used the solution?

I've been using the solution for ten years.

What do I think about the stability of the solution?

The solution is very stable. If I were to rate it out of ten, I would give stability a nine.

What do I think about the scalability of the solution?

Scalability is okay. Out of ten, I would rate it at seven.

How are customer service and technical support?

Technical support is not good. I would rate them five out of ten.

How was the initial setup?

The initial setup is very complex.

What about the implementation team?

You need the assistance of a consultant to implement the solution properly.

What other advice do I have?

We are using the on-premises deployment model.

If you compare the solution to Fortinet, Citrix Unified Gateway is good. If you compare the solution to Cisco, no, it's not so good.

I would rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: November 2024
Buyer's Guide
Download our free Citrix Gateway Report and get advice and tips from experienced pros sharing their opinions.