Its ease of use and how everybody can easily work through it are the most valuable features.
COE Manager - Intelligent Process Automation at a manufacturing company with 10,001+ employees
It is easy to use, but needs better automation
Pros and Cons
- "Its ease of use and how everybody can easily work through it are the most valuable features."
- "We are currently looking at automation. It would be good if there is some way to automate it in a fast way. It should be easy to automate. It also has some security issues."
What is most valuable?
What needs improvement?
We are currently looking at automation. It would be good if there is some way to automate it in a fast way. It should be easy to automate. It also has some security issues.
For how long have I used the solution?
I have been using Citrix Gateway for five years.
How are customer service and support?
Their technical support is good.
Buyer's Guide
Citrix Gateway
November 2024
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How was the initial setup?
It is medium in terms of complexity.
What other advice do I have?
I would recommend this solution. I would rate Citrix Gateway a seven out of ten. There are a couple of features that could be improved. These features are available in other solutions, such as VMware.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Consultant
Our customers can provide access to their applications and data, but the data won’t leave their data centers
What is most valuable?
- Netscaler Gateway
- Netscaler AAA
- Netscaler Content Switching/Load Balancing
- Central Application Delivery Controller with a huge feature set based on the latest requirements
How has it helped my organization?
We implement these solutions at many customer sites. This directly affects the productivity and gives the customer a very flexible solution.
The customers have the possibility to provide access to their applications and data, but the data itself won’t leave their data centers.
What needs improvement?
I can't think of anything at the moment.
For how long have I used the solution?
We have been using NetScaler for five years.
What do I think about the scalability of the solution?
We sometimes had issues after updates.
How are customer service and technical support?
I would give technical support a rating of 10 out of 10.
Which solution did I use previously and why did I switch?
We did not use a previous solution.
How was the initial setup?
You need a very good concept and you have to do the conceptual work before you start implementing. Depending on the concept, the setup could be straightforward.
What's my experience with pricing, setup cost, and licensing?
You have to do some hard work in order to get the suitable licenses.
Which other solutions did I evaluate?
We looked at VMware View in some projects.
What other advice do I have?
All Citrix products are very flexible and give you a huge amount of possibilities. From a consulting perspective, I recommend allocating enough take time for project planning.
Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a Citrix Gold Partner and Specialist in Networking and Virtualization product lines.
Buyer's Guide
Citrix Gateway
November 2024
Learn what your peers think about Citrix Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
GM COE at Anuntatech Management Services Ltd
Very flexible configuration; useful for logging features and combinations
Pros and Cons
- "The solution has very flexible configuration."
- "The solution has unnecessary limitations."
What is our primary use case?
I'm the general manager and CEO of the company.
What is most valuable?
I like the very flexible configuration of Citrix. It's very useful for our regulations where we are able to log features and combinations. It offers a greater variety of features than any other gateway.
What needs improvement?
Citrix Gateway has a lot of limitations, cloud limitations as a starting point. Microsoft should combine together and solve those problems. I can't go more than three GBDs whereas on AWS I can go to five GBD and get throughput. Here I'm not able to get into throughput, so I have to deploy multiple gateways to get to throughput and that's a bigger problem.
For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the stability of the solution?
The solution is stable and they are currently upgrading. We identified two bugs that have now been fixed.
What do I think about the scalability of the solution?
The solution is scalable and we have one or two people responsible for maintenance.
How was the initial setup?
The initial setup is very straightforward. If it's a complex configuration, deployment might take one week, otherwise it should just be a day or two.
What other advice do I have?
I highly recommend this product for any type of organization.
I rate this solution a 10 out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Specialist for IT Infrastructure Solutions at a comms service provider with 1,001-5,000 employees
Integrates well with other solutions, is easy to implement, and has a great unified gateway
Pros and Cons
- "The stability of the solution is perfect."
- "The solution can be a bit pricey."
What is our primary use case?
We primarily use the solution for load balancing.
What is most valuable?
The unified gateway and the active gateway, particularly used for desktop load balancing for web servers are the most valuable.
The solution easily integrates with other solutions.
What needs improvement?
The solution can be a bit pricey.
For how long have I used the solution?
I've been using the solution for seven or eight years.
What do I think about the stability of the solution?
The stability of the solution is perfect.
How are customer service and technical support?
Technical support is okay.
How was the initial setup?
The initial installation is very easy.
What other advice do I have?
We use public and private cloud deployment models.
For the use cases we have, the solution is perfect.
It's a very mature product, it is working very nicely and it's very well established. I would rate the solution ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Security Officer at Zamil
Runs smoothly and offers good features for applications
Pros and Cons
- "We haven't received any complaints or performance issues so far."
- "The load balancing could be improved."
What is our primary use case?
We use NetScaler for the server and also Zen app.
How has it helped my organization?
The main challenge that we were facing is regarding the net application which does not work without this solution. We replaced NetScaler with the F5 solution.
What is most valuable?
I cannot say that now because it's just been six months. Nonetheless, we haven't received any complaints or performance issues so far.
What needs improvement?
The load balancing could be improved. Also, remote users should be able to carry connections to our centralized server and access applications remotely.
For how long have I used the solution?
We've been using this solution for around six months.
What do I think about the stability of the solution?
Stability is good I'd say. We did not face any issues this far; it's been running smoothly. We have a free application, which gives us up to 365 applications, so that comes to around 5000 users.
Which solution did I use previously and why did I switch?
We were using F5 LTM (Local Traffic Manager) before. They are the market leader. We were using that, but we replaced it with the NetScaler.
How was the initial setup?
The initial setup was very easy and we were able to fully deploy it, test it, and have all the applications migrated within a week. So, there's no major issue there.
The deployment strategy is very simple. We created just the domain IP. During migration, we reconfigured the replica of the current network solution, and we made the same verification in the NetScaler with the domain IP address. After the migration, we just stopped the F5 solution and enabled it on the NetScaler. So, the whole migration does not take even one minute of downtime.
What about the implementation team?
We involved a consultant and they were very experienced.
What other advice do I have?
I would rate this as ten out of ten because I don't see any issue and it is cheaper than F5. We are investing and getting additional features, such as features for applications. We get added value on that, which is good. We are getting everything we need.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Team Lead, Infrastructure & Technology at a real estate/law firm with 1,001-5,000 employees
Session monitoring is helpful, and the security and authentication features are good
Pros and Cons
- "The session monitoring capability is good."
- "I would like to see improved logging because it doesn't keep much information for the session monitoring or historical sessions."
What is most valuable?
The most valuable features are security and authentication.
The session monitoring capability is good.
What needs improvement?
I would like to see improved logging because it doesn't keep much information for the session monitoring or historical sessions.
What do I think about the stability of the solution?
We have not had any trouble with stability, aside from our setup issues.
What do I think about the scalability of the solution?
We have had no issues with scalability.
How are customer service and technical support?
I have not been in contact with technical support.
How was the initial setup?
The initial setup is quite straightforward because we have been using it for some time. We did experience some setup issues, which were mostly related to misconfiguration.
The time for deployment is perhaps a week or less.
What about the implementation team?
We have an in-house team that handles deployment and maintenance.
What other advice do I have?
This is a solution I would recommend.
Overall, this is a good solution that is stable, but I would like to see improvements to the logging capability.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AVP at a financial services firm with 501-1,000 employees
A secure and stable solution for virtual desktop infrastructure, but the pricing could be reduced and technical support could be better
Pros and Cons
- "The most valuable feature is that it is secure."
- "Technical support could be improved."
What is our primary use case?
The primary use case of this solution is for a virtual desktop infrastructure.
What is most valuable?
The most valuable feature is that it is secure.
What needs improvement?
The price could be reduced because it is slightly more costly than others available in the market.
Technical support could be improved.
They could do something more with the dashboard.
For how long have I used the solution?
I have been using Citrix Gateway for approximately six years.
What do I think about the stability of the solution?
Citrix Gateway is stable and we have not experienced any issues.
What do I think about the scalability of the solution?
It's a scalable product.
How are customer service and technical support?
Technical support is not great. There is no proactive support for patches that have been released. For example, there are no mailers to advise you that there are new patches available.
There is no direct communication and there doesn't seem to be any focus on the customer.
What's my experience with pricing, setup cost, and licensing?
Pricing is very high if you do a comparison with what is available in the market. It ends up being very expensive.
Apart from licensing, there are additional fees for support and partnerships.
What other advice do I have?
For customers who are concerned with security and would want to have virtual machines in their environment, I recommend this solution. Otherwise, this product is costly.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager Network Engineering at AppViewX
Runs seamlessly and has good stability
Pros and Cons
- "What I find most valuable about this solution, is that it runs seamlessly."
- "I would like to see better configuration of repairs and downloading certification."
What is our primary use case?
Our primary use case of this solution is to give solutions for automating subject data. We provide automation solutions and build the APAs around Citrix Netscaler.
What is most valuable?
What I find most valuable about this solution is that it runs seamlessly. It is very streamlined.
What needs improvement?
Areas that should be improved are the configuration of profiles and uploading and downloading of our certificates.
For how long have I used the solution?
I have been using Citrix NetScaler Unified Gateway for around two years now.
What do I think about the stability of the solution?
The previous version was very stable and so far I haven't had any bugs or issues with the newer version.
What do I think about the scalability of the solution?
The version we're currently using isn't as scalable as the previous one.
How are customer service and technical support?
I haven't used their technical support yet.
How was the initial setup?
The initial setup was easy and straightforward. After reading the documents provided, I was able to do everything myself.
Which other solutions did I evaluate?
We haven't looked at other solutions, because our client preferred Citrix NetScaler Unified Gateway, so we had to comply with that.
What other advice do I have?
On a scale from one to ten, I will rate this solution an eight. In the next version, I would like to see better configuration of repairs and downloading certification. Better exposure would also be a plus.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Citrix Gateway Report and get advice and tips from experienced pros
sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Citrix Gateway Report and get advice and tips from experienced pros
sharing their opinions.
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