We performed a comparison between Alert Logic and Netsurion based on real PeerSpot user reviews.
Find out in this report how the two SOC as a Service solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"The case interface is Binary Defense MDR's most valuable feature."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"The solution was consistently available, and I cannot recall any instances where it was down."
"We receive infrastructure security warnings from it. So, we know what is going on and what needs to be addressed."
"Notifications and the detail of notifications are most valuable. It is a user-friendly solution."
"While I still have on-premises appliances, I can remotely monitor everything from the cloud, and Alert Logic's ease-of-access features have helped me streamline my workflow and reduce implementation time."
"It is a very stable product."
"The most valuable aspect of Alert Logic is its technology platform. They have SOCs in the US and Europe, giving them global visibility of the threat landscape. They detect and respond to threats in minutes. Their biggest value is human expertise. You're being attacked by a human, and you cannot respond to it unless you have a human on the other side. They have the human and technological resources to respond."
"It improves our security. Before, we didn't have anything scanning our containers. We had software scanning all the physical servers, but we had nothing to scan our containers. With Alert Logic, we can do that."
"Everything is in one dashboard; I'm notified when there's an incident and advised on what steps to take."
"There are a host of things that are most valuable. Obviously monitoring our environment and reporting out different events is important. They perform a suite of services. They monitor all of our servers, all of our key infrastructure, like our DNS, our switches, all that stuff. They aggregate and correlate that quarterly. They'll tell us if we're getting a lot of login failures and something is going on or if something's weird."
"I like the UI, overall. I like the main page and there are aspects of the search page that I like. When you bring it up on the left-hand side of the page, as you look at the events, the ability to simply hit and click the plus/minus to pull events in and out of the overall view is well done and is very effective from a threat-hunting and an analysis perspective. I like the detail it shows."
"Netsurion was easy to deploy. I have worked with other systems that were a little less complex, but they weren't quite as easy to deploy."
"I really appreciate the fact that the dashboard breaks everything down into a pretty easy view for me... It shows what changes are happening to privileged user accounts, access and identity, what's cropping up. It shows application activity and whether we've got system resources that aren't online and being found anymore. It's a pretty simple, easy, quick hit and there are the supporting logs behind it. If I need to drill down further, I can do that quickly. It's very effective."
"If we need to do a search for user lockouts, we can go, search, and find locations where they have been locked out, then keep track of those events, historically."
"The most important feature is keeping track of when accounts are created and deleted, when permission groups are changed, and memberships are changed in groups; and overall, how many errors are occurring on the various systems that we're monitoring."
"The SIEMs and managed service are its most valuable features. We get a weekly report from them which provides a culmination of them combing through millions of events which are triggered across our network every day and minute. Their information security experts basically boil that down to a report which I get emailed once a week. It identifies potential threats and the remediation that I should take to be able to quell those threats."
"Expediting incident response is really great."
"I would like to see more frequent check-ins with our security status."
"The current reporting system could benefit from improvement."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"I would like to get more reports from Binary Defense about what they're blocking."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"Could be more of an endpoint protector."
"This product needs to mature more. While it is a good product, there are some areas where it needs work."
"The setup process was complex."
"I would like to see it do initial scans and start capturing data, which it will truly analyze, not just be a reporting system saying, "Here is an email. Here is an email. Here is an email.""
"I would like more data on the alert payload. It would be good to have the ability to customize the alert payload to add whatever data that we want on there. Right now, it is a bit limited."
"They have ideas and email you whatever they find, but they don't have a dedicated security team who will work on an attack or a specific security instance."
"We'd like to have triggered alerts sent to us so we see errors quicker."
"As a user involved with the user interface, I believe there is a need to continue improving it based on feedback from our customers."
"There's always room to improve because there would be no competition if they had a perfect solution. The GUI to perform searches within the product may not be intuitive to a new user."
"The deployment of the agents could be a bit easier. We always seem to have a bit of a challenge with that. A lot of times the agents either don't deploy or they quit responding, then we have to go and redeploy them."
"I'd like to see improvement in the ease of generating reports. It seems fairly cumbersome whenever you decide to start tracking new categories of events. It seems a little kludgy when trying to generate those reports."
"The agents on the endpoints seem to fail quite a bit, requiring manual involvement from the local administrators. I would like to see their product be much more ad hoc and update automatically."
"Netsurion's threat detection and response aren't quite mature. I would expect a little more."
"The solution's dashboard is okay. The one thing that we ran into are issues when we upgraded to the newer version. It uses Elasticsearch for the different dashboard entries. So, we were running on spinning disks, and Elasticsearch didn't work that well. A number of the different dashboards, like my dashboard or different things like that, pull from Elasticsearch. Since Elasticsearch really wasn't working, we were having some issues with that, but we just migrated."
"Communication is always something that can be improved, but I feel that any time we've had a communication issue, it's quickly addressed when we bring those up at the monthly meetings. Usually, it's an individual that wasn't clear in the communication, it's not the process per se. You always have to be able to segregate if the process didn't work or an individual either didn't say the right thing or my people didn't understand what they were being told."
"Everything that I've wanted has been added in. EDR was added, and MITRE was added. Those were two big ones that we didn't even have to push for."
Alert Logic is ranked 4th in SOC as a Service with 11 reviews while Netsurion is ranked 3rd in SOC as a Service with 24 reviews. Alert Logic is rated 8.0, while Netsurion is rated 8.4. The top reviewer of Alert Logic writes "Great reporting and session logic with an easy initial setup". On the other hand, the top reviewer of Netsurion writes "The SOC center monitors, hunts, and notifies us of threats around the clock". Alert Logic is most compared with CrowdStrike Falcon Complete, Arctic Wolf Managed Detection and Response, Sophos MDR, Rapid7 InsightIDR and SentinelOne Vigilance, whereas Netsurion is most compared with Arctic Wolf Managed Detection and Response and CyberHat CYREBRO. See our Alert Logic vs. Netsurion report.
See our list of best SOC as a Service vendors and best Managed Detection and Response (MDR) vendors.
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