Cherwell Service Management vs Ivanti Voice comparison

Cherwell Service Management and Ivanti Voice are both solutions in the IT Service Management (ITSM) category. Cherwell Service Management is ranked #30, while Ivanti Voice is ranked #29 with an average rating of 7.0. Cherwell Service Management holds a 0.5% mindshare in ISM, compared to Ivanti Voice’s 0.1% mindshare. Additionally, 80% of Cherwell Service Management users are willing to recommend the solution, compared to 100% of Ivanti Voice users who would recommend it.

Cherwell Service Management

Read 6 Cherwell Service Management reviews

832 Views
351 Comparison Views

80% willing to recommend

Ivanti Voice

Read 1 Ivanti Voice review

45 Views
25 Comparison Views

100% willing to recommend

Cherwell Service Management

Ivanti Voice

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cherwell Service Management and Ivanti Voice based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM).

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: November 2024).

Buyer's Guide

IT Service Management (ITSM)

November 2024

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Categories and Ranking

Cherwell Service Management

Ranking in IT Service Management (ITSM)

30th

Average Rating

7.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Help Desk Software (25th)

Ivanti Voice

Ranking in IT Service Management (ITSM)

29th

Average Rating

7.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the IT Service Management (ITSM) category, the mindshare of Cherwell Service Management is 0.5%, down from 1.4% compared to the previous year. The mindshare of Ivanti Voice is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Thobile Moeketsi

Senior Manager at Sasria SOC Ltd.

Having everything in one location has significantly improved our efficiency and reporting

We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.

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Yahya Alhalwani

Director, Information Technology Operation at Najm Company for Insurance Services

Can be used for asset management and incident management, but its reporting and customization could be simplified

We use Ivanti Voice for service management, incident management, release and deployment, change management, asset management, and CMDB Ivanti Voice is an enterprise platform that integrates with our other systems to automate and utilize the artificial intelligence or AI engines within the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The dashboard and the reporting functionality are the solution's most valuable features."

"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."

"The dashboard is very useful to get a quick overview of current tasks."

"The most valuable features are problem management and change management."

"Clear processes with transparent responsibilities led to more efficiencies within the teams."

"All our activities are carried out in the one place."

"Ivanti Voice is an enterprise platform that integrates with our other systems to automate and utilize the artificial intelligence or AI engines within the platform."

Cons

"Access is only available if we're on VPN."

"The stability, specifically in the on-premises deployment model, could be improved."

"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."

"Application service mapping, GRC, SecOps, and things like that need improvement."

"The solution's reporting and customization could be simplified and enhanced."

Pricing and Cost Advice

"For an ITIL user, the cost is probably about 50 bucks a month."

"We got a deal with Ivanti that made the solution cheap."

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824,129 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

63%

Government

Computer Software Company

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Ivanti Voice?

Ivanti Voice is an enterprise platform that integrates with our other systems to automate and utilize the artificial intelligence or AI engines within the platform.

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What is your experience regarding pricing and costs for Ivanti Voice?

We got a deal with Ivanti that made the solution cheap.

See all answers

What needs improvement with Ivanti Voice?

The solution's reporting and customization could be simplified and enhanced.

See all answers

Comparisons

ServiceNow vs Cherwell Service Management

Compared 100% of the time

More Cherwell Service Management Competitors

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

November 2024

Download Cherwell Service Management product report

Buyer's Guide

IT Service Management (ITSM)

November 2024

Download Ivanti Voice product report

Learn More

Ivanti

Overview

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Ivanti Voice Automation integrates existing phone infrastructure with the IT service desk environment for intelligent call routing, integrated voice response, voice self-service, screen pops, and call management functionality.

Empower your IT service team with voice automation to improve customer satisfaction with increased first call resolution rates and better call handling.

Sample Customers

Ausenco, Highlights for Children, B/E Aerospace

Information Not Available

Buyer's Guide

IT Service Management (ITSM)

November 2024

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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: November 2024.

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