We compared Secureworks Taegis ManagedXDR and CrowdStrike Falcon Complete based on our user's reviews in several parameters.
Secureworks Taegis ManagedXDR is praised for its customer service and positive ROI, while CrowdStrike Falcon Complete receives accolades for its advanced threat detection capabilities and efficient deployment process. However, users suggest that Taegis ManagedXDR could benefit from performance enhancements and more flexibility, while Falcon Complete could improve system compatibility, response times, scanning efficiency, and threat visibility.
Features: Secureworks Taegis ManagedXDR is highly valued for its advanced threat detection capabilities, seamless integration, comprehensive visibility, real-time alerts, and user-friendly platform. Meanwhile, CrowdStrike Falcon Complete is appreciated for its quick incident response, proactive protection, user-friendly interface, seamless integration, and identification of unknown threats.
Pricing and ROI: The setup cost for Secureworks Taegis ManagedXDR is described as minimal and straightforward, ensuring a smooth onboarding process. On the other hand, CrowdStrike Falcon Complete offers reasonable setup costs with a straightforward licensing process, ensuring ease of use for customers., User feedback suggests that Secureworks Taegis ManagedXDR delivers valuable insights and actionable intelligence, leading to improved security and reduced incidents. On the other hand, users highly praise CrowdStrike Falcon Complete for its effectiveness in preventing various cyber threats and providing comprehensive monitoring and real-time alerts. Overall, both products offer a positive ROI with different strengths in terms of security operations and incident response.
Room for Improvement: In terms of room for improvement, Secureworks Taegis ManagedXDR could benefit from enhancements in performance, flexibility, and visibility/reporting capabilities. CrowdStrike Falcon Complete has areas for improvement in system compatibility, response time, scanning efficiency, and visibility into threats.
Deployment and customer support: The user reviews for Secureworks Taegis ManagedXDR and CrowdStrike Falcon Complete highlight different perspectives on the duration required for setting up a new tech solution. While Secureworks users mention separate timeframes for deployment and setup, CrowdStrike users use these terms interchangeably. Careful evaluation of the context is necessary to determine the overall time required., In terms of customer service, Secureworks Taegis ManagedXDR receives positive reception for their helpfulness, responsiveness, and expertise in promptly resolving issues. CrowdStrike Falcon Complete is highly praised for their exceptionally helpful, responsive, and efficient support, with users noting the team's willingness to go above and beyond.
The summary above is based on 51 interviews we conducted recently with Secureworks Taegis ManagedXDR and CrowdStrike Falcon Complete users. To access the review's full transcripts, download our report.
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"CrowdStrike side, Falcon is the Endpoint Detection, Overwatch is the service that sits behind it. From a human point of view looks at the anomalies that normal AI and machine learning couldn't catch. So it is the combination of the two that really works well."
"It has good visibility, works well, and it is fast."
"Falcon Complete's best features are its detailed reporting and user-friendliness."
"The solution is quite flexible."
"It is a cloud-based solution. You can easily scale it."
"It is an endpoint protection product. It has a very good reporting engine and dashboard. It has a good set of endpoint controls. It provides an effective set of protections. When we throw malware and stuff like that at it, it is able to stop them."
"The system is valuable as it is a fully managed endpoint protection service designed to stop breaches, detect threats, and respond to incidents effectively."
"CrowsStrike Falcon Complete is a good solid endpoint protection solution; it has a good engine and is on par in terms of efficacy with SentinelOne, and with Microsoft Defender for endpoint protection."
"Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered."
"The pricing is flexible."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"The solution definitely made us way more aware of the possibilities out there."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"There are some patent pending detectors within the platform that provides a lot of value."
"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
"The most valuable features are IDS and IPS."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"We found a couple of bugs in the user interface."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"I would like to see more frequent check-ins with our security status."
"The support from CrowdStrike Falcon Complete is very fast. The support could improve if it was in the French language."
"The solution needs to have human involvement, they could improve by having more automation where the solution can take the necessary action on time and more accurately."
"This solution is lacking in a recovery feature. If there is a full compromise, this product can't recover the machine, which results in us having to rebuild the entire system."
"The customization could be tweaked. We can do a bunch of custom dashboards. However, the one thing that I'm not a fan of is when you go to do an investigation, the way that the processes are laid out on the screen is very bland looking. While the information is there, it could be laid out better."
"I think the overall user experience for the operations team could be improved. The dashboard could be more effective, like Microsoft Defender. Microsoft worked on refining the user experience. The security monitoring tools could be simpler and more user-friendly. Integration with the application layer might be another area for improvement."
"The technical support is good. However, the technical support is outsourced to India which causes some language barriers. I am not sure if this is still an issue, they might have allotted more suitable representatives."
"It really is an expensive product in the South African market. And they need people in our country. Their partner program isn't yet where it should be. They need a lot of work and there's a lot of improvement needed."
"The downside that we see with CrowdStrike is that it is not part of a broader ecosystem. It is an endpoint product. They don't sell firewalls or a broader cybersecurity ecosystem. Some of the behavioral detections could be more robust. It does a good job of stopping common tools and techniques, but when it comes to using Windows utilities, such as PowerShell, etc, it doesn't stop them. These are some of the things where we have been able to get past it. An argument there can be that these are administrative tools, not malware, so maybe it is not its job to stop it, but we see some of the competitive products doing a very good job of detecting behaviors as opposed to malware."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
"Dell Secureworks could improve its integration with other third-party solutions."
"It would be nice if the solution were a little more affordable."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
More Secureworks Taegis ManagedXDR Pricing and Cost Advice →
CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 75 reviews while Secureworks Taegis ManagedXDR is ranked 8th in Managed Detection and Response (MDR) with 13 reviews. CrowdStrike Falcon Complete is rated 8.6, while Secureworks Taegis ManagedXDR is rated 7.8. The top reviewer of CrowdStrike Falcon Complete writes "Great next-generation antivirus with breach warranty and good intrusion protection". On the other hand, the top reviewer of Secureworks Taegis ManagedXDR writes "Offers proactive threat hunting and actively examines our environment". CrowdStrike Falcon Complete is most compared with Arctic Wolf Managed Detection and Response, Blackpoint Cyber MDR, Sophos MDR, Red Canary and Huntress, whereas Secureworks Taegis ManagedXDR is most compared with SentinelOne Vigilance, Rapid7 MDR, Arctic Wolf Managed Detection and Response, Sophos MDR and Microsoft Defender Experts for Hunting. See our CrowdStrike Falcon Complete vs. Secureworks Taegis ManagedXDR report.
See our list of best Managed Detection and Response (MDR) vendors.
We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.