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ENSO AI vs Espressive Barista comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ENSO AI
Ranking in Help Desk Software
61st
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Espressive Barista
Ranking in Help Desk Software
10th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
9
Ranking in other categories
IT Service Management (ITSM) (8th), AI-Powered Chatbots (2nd)
 

Featured Reviews

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Jessica Spates - PeerSpot reviewer
The bot is easy to update and the solution has good support, but it needs better knowledge management and more integrations
The knowledge management could definitely be improved. There's no easy way to see or understand the information you have in your system by categories and subcategories. Right now, you can search by what your FAQ title is or the questions, but there needs to be improvement so you can understand what workflows and FAQs you have out there by category and subcategory. That would be a lot more beneficial for maintaining it. Right now, you have to look through miss hits and be like, "Oh shoot, we updated that." Or, "That needs to get corrected." If you have a big update that you need to make and you need to go back into all of your conversation history, you need to keep a good record of it on your own.
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
53%
Manufacturing Company
8%
Healthcare Company
6%
Media Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Espressive?
The most valuable feature is its scalability.
What is your experience regarding pricing and costs for Espressive?
Espressive has been very accommodating in trying to meet our needs and adapt to our current situation. User-based licensing has been working well for us, and we believe we are deriving significant ...
What needs improvement with Espressive?
Espressive Barista's natural language processing and conventional AI still have room for improvement. We haven't yet found anything that resembles true AI that can learn autonomously without human ...
 

Overview

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2024.
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