Manager at a manufacturing company with 51-200 employees
Real User
Top 20
2023-06-09T16:10:00Z
Jun 9, 2023
We have the ability to alter phrases, create new phrases, or enhance phrases, or change paths. From the dashboard, we are able to get a lot of information we need about what people are asking, where they are dropping off from conversations, and where they do not get the information they need.
System Administrator at a manufacturing company with 51-200 employees
Real User
Top 20
2022-12-22T20:07:00Z
Dec 22, 2022
When it comes to neutral language processing and conversational AI, it's very good, very solid... We all have different ways of speaking or writing in English and the application does a very solid job of recognizing what's being asked regardless of how it's being asked.
IT Desktop Support Lead (IT Analyst III) | Application Administrator at a energy/utilities company with 5,001-10,000 employees
Real User
2022-04-29T00:14:00Z
Apr 29, 2022
With respect to its natural language processing capabilities, it recognizes things that you wouldn't think it would recognize. Even in cases where it doesn't, it's pretty easy to go in and make the adjustments that are needed.
Barista, Espressive’s innovative virtual support agent (VSA) platform, takes on the role of the service agent, bringing the best of human experience with the best of artificial intelligence. Leveraging a proprietary and domain-specific large language model (LLM), the Employee Language Cloud, as well as integration with generalized LLMs, Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and...
The most valuable feature is its scalability.
I like Expressive Barista's integration with Microsoft Teams.
We have the ability to alter phrases, create new phrases, or enhance phrases, or change paths. From the dashboard, we are able to get a lot of information we need about what people are asking, where they are dropping off from conversations, and where they do not get the information they need.
The solution is available to support us instantly as required.
When it comes to neutral language processing and conversational AI, it's very good, very solid... We all have different ways of speaking or writing in English and the application does a very solid job of recognizing what's being asked regardless of how it's being asked.
The bot is pretty easy to update and keep up to date. Espressive itself is pretty easy to work with.
With respect to its natural language processing capabilities, it recognizes things that you wouldn't think it would recognize. Even in cases where it doesn't, it's pretty easy to go in and make the adjustments that are needed.
Its ability to recognize phrases has gotten smarter over time.
Our developers have used the Barista Control Center to extend the platform by adding content, and they've found it fairly easy to do and manage