We recently had some issues related to the continuous monitoring of the SaaS module. I am working with someone from the Qualys support team. He is helping us to resolve all the issues. One request is still open with the team because the risk scan was not happening at the application level. We opened a ticket and requested them to schedule a call. It might happen next week. The support provided by Qualys is good. Their SMEs have sufficient knowledge, and if they are not the right contact, they quickly redirect us to someone who can help resolve issues. The only minor issue is occasionally being redirected to multiple teams, causing slight delays. I would rate their support a ten out of ten.
