We like the solution's management and monitoring tools for our network. We use it to monitor our network between workstations and outside our organization. The AI provides useful visualizations of our network on a dashboard.
IT Manager Azure Pacific at Talon International
An expensive solution that has wasted money with 'Blue Screen of Death'
Pros and Cons
- "We like the solution's management and monitoring tools for our network. We use it to monitor our network between workstations and outside our organization. The AI provides useful visualizations of our network on a dashboard."
- "The tool is expensive."
What is most valuable?
What needs improvement?
The tool is expensive.
For how long have I used the solution?
We started using the product early this year.
What's my experience with pricing, setup cost, and licensing?
CrowdStrike Falcon Cloud Security is very expensive for us. Last month, we had a big issue that took much time and money to resolve. It slowed down our business and required our management team to get involved. We had a problem similar to the "Blue Screen of Death" issue many US companies faced. This incident used up many of our IT resources in just a few months. That's why we're looking for a replacement tool now.
It costs us about 400,000 US dollars, and we also spend about 10,000 US dollars more on other security products.
Buyer's Guide
CrowdStrike Falcon Cloud Security
December 2024
Learn what your peers think about CrowdStrike Falcon Cloud Security. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
823,875 professionals have used our research since 2012.
What other advice do I have?
I rate the solution as one out of ten. We must replace this software. We plan to buy a replacement for it as soon as possible.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 13, 2024
Flag as inappropriateDirector Of Infrastructure Solutions at a computer software company with 501-1,000 employees
Good best practices, helpful security posture, and responsive support
Pros and Cons
- "Technical support is helpful."
- "The UI part needs to be improved."
What is our primary use case?
The solution is primarily used to protect my cloud workloads. The nodes are serverless and they are Kubernetes-based nodes.
What is most valuable?
The overall security posture in terms of best practices is very useful.
You can install the agent and then figure out what is happening on the node.
It's cloud security. The account needs to be looked at holistically.
The solution is stable
Technical support is helpful.
It can scale well.
What needs improvement?
The UI part needs to be improved.
There needs to be a little bit more support for Kubernetes and GCP.
The solution is expensive compared to on-premises options.
For how long have I used the solution?
I've been using the solution for four months.
What do I think about the stability of the solution?
I'd rate the stability nine out of ten. There are no bugs or glitches, and it doesn't crash or freeze. We have not had issues so far.
What do I think about the scalability of the solution?
I'd rate the solution's scalability nine out of the. We haven't had any issues. We are now moving to phase two in order to make our security posture better. We'll be focusing on it in the future.
We have 200 users on the solution.
How are customer service and support?
Support is very helpful. They are responsive and able to assist and answer our questions. We are happy wit the level of assistance we received.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not use a different solution. We couldn't find another partner that could offer us cloud-based affordable cloud security.
How was the initial setup?
The cloud deployment is very easy. I'd rate it seven out of ten.
We had some questions and had to get help from support, so it wasn't completely smooth. The Kubernetes implementation was not straightforward.
The UI causes a bit of time to be spent on deployment. It took us one month.
What's my experience with pricing, setup cost, and licensing?
The pricing of the solution is okay. Cloud, however, is very expensive compared to on-premises options. However, the pricing varies according to the business needs and sizing.
Which other solutions did I evaluate?
We did evaluate other options. However, no one offered what Crowd Strike could.
What other advice do I have?
I'm a customer and end-user.
The most important part is to understand the aspects of the features. If you have any requirements, like storing logs for longer, you need to understand if there are features there that can enable you to do what you need to do.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
CrowdStrike Falcon Cloud Security
December 2024
Learn what your peers think about CrowdStrike Falcon Cloud Security. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
823,875 professionals have used our research since 2012.
Solutions Architect at a tech services company with 51-200 employees
Fair price, easy to deploy, and uses ML and AI to monitor and remediate issues
Pros and Cons
- "There is a lot that it can do, but endpoint protection is the main thing about it. The fact that it uses machine learning and artificial intelligence to monitor and remediate the issues in real-time is probably the bread and butter of the product."
- "The log scale or Humio side of it where it collects the data and expands into the XDR world still needs time to develop in terms of the way it combines the data and metadata that flows into the platform. I know they're working on it."
What is our primary use case?
Its use cases could be anything from deploying it for various clients of mine and deploying across various platforms. In terms of use cases, it's just for endpoint security. That's what it's designed to do.
What is most valuable?
There is a lot that it can do, but endpoint protection is the main thing about it. The fact that it uses machine learning and artificial intelligence to monitor and remediate the issues in real-time is probably the bread and butter of the product.
What needs improvement?
The log scale or Humio side of it where it collects the data and expands into the XDR world still needs time to develop in terms of the way it combines the data and metadata that flows into the platform. I know they're working on it. I can't say that that's necessarily where they need to improve, but that's what they need to improve, and they're working on that.
For how long have I used the solution?
I've been working with this solution for a year now.
What do I think about the stability of the solution?
I haven't experienced any issues with it in terms of the agents that it deploys and the platform itself. I haven't seen any downtime.
What do I think about the scalability of the solution?
It's very scalable. It's all cloud-based. The sky's the limit and how big you want to go with it.
How are customer service and support?
They are very responsive. I'd definitely rate them a solid nine.
How would you rate customer service and support?
Positive
How was the initial setup?
It's very easy to deploy. When it comes to maintenance, there is no requirement to run any kind of maintenance. There are settings that you can set. They do have version control. With the automation that it comes with, you can keep your agents updated automatically and seamlessly without anybody intervening. You just have to configure the settings and the version controlling that you want to run. Of course, you have the option to switch that off and do it manually if you want to, but it's not really recommended because they update their CrowsStrike agents relatively often, so you would want to have, if not the latest, at least one down from the latest version.
What's my experience with pricing, setup cost, and licensing?
The pricing is fair for what you get. I'd rate them a solid nine out of ten in terms of pricing.
What other advice do I have?
Overall, I'd rate it a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Infrastructure and Support Supervisor with 501-1,000 employees
Stable solution and good documentation available
Pros and Cons
- "The initial setup is easy ."
- "Different file options should be available, and clients should be able to select from the options."
What is our primary use case?
We use both codes for endpoint security and service key.
What is most valuable?
In our case, there are different features, including the console in the cloud, with records and device records. And we work with them, and basically, the cloud vendors.
What needs improvement?
There is room for improvement in the application; one way to improve it is to give the client the ability to choose from different colors. Different file options should be available, and clients should be able to select from the options. This feature is currently limited due to the same company designing and implementing the application.
For how long have I used the solution?
I have been using this solution for one year.
What do I think about the stability of the solution?
It is a stable product. It's easy to try to learn and understand how to use the product. So, there are no downtimes.
What do I think about the scalability of the solution?
It is a scalable product. There are many documents available about the different files on CrowdStrike, watching videos helps in scaling the solution better.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is easy because there is documentation about the different files. I would rate the setup a seven out of ten.
What other advice do I have?
Based on my personal experience, I would rate it an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free CrowdStrike Falcon Cloud Security Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2024
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