I sell and resell CrowdStrike Falcon Cloud Security as part of my company's cybersecurity portfolio for endpoint detection platforms.
Information security & IT technology Engineer at a computer software company with 51-200 employees
Streamlined malware detection with hassle-free cloud integration and responsive support
Pros and Cons
- "I find the easy installation process, quick detection capabilities, and the cloud-based console very useful for this solution."
- "The pricing is very high and should be improved."
What is our primary use case?
How has it helped my organization?
CrowdStrike Falcon Cloud Security assists in detecting malware and provides effective security solutions without the need for hardware servers, saving resources on infrastructure.
What is most valuable?
I find the easy installation process, quick detection capabilities, and the cloud-based console very useful for this solution.
What needs improvement?
CrowdStrike had a significant issue with Windows integration two months back. The pricing is very high and should be improved.
Buyer's Guide
CrowdStrike Falcon Cloud Security
January 2026
Learn what your peers think about CrowdStrike Falcon Cloud Security. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,844 professionals have used our research since 2012.
For how long have I used the solution?
I have been working with and reselling CrowdStrike Falcon Cloud Security for five years.
What do I think about the stability of the solution?
CrowdStrike Falcon Cloud Security is very stable, and I would rate it at ten out of ten for stability.
What do I think about the scalability of the solution?
CrowdStrike Falcon Cloud Security is scalable. I would rate its scalability as seven out of ten.
How are customer service and support?
The technical support is very easy to reach and helpful; I would rate it as ten out of ten.
How would you rate customer service and support?
Positive
What about the implementation team?
My company is an integrator, and I handle the deployment and implementation process personally.
What's my experience with pricing, setup cost, and licensing?
The pricing of CrowdStrike Falcon Cloud Security is very high, and I would rate the current pricing as four out of ten.
Which other solutions did I evaluate?
I also work with Microsoft and ESET as part of my company's cybersecurity portfolio for endpoint detection platforms.
What other advice do I have?
I recommend CrowdStrike Falcon Cloud Security because it provides excellent services for endpoint security and is very effective as a security solution.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
CTSO at a tech services company with 11-50 employees
Offers reliable threat intelligence features with AI capabilities and excellent stability
Pros and Cons
- "The threat intelligence is the most vital feature"
- "The file integrity monitoring feature should be enhanced and offered more control"
What is our primary use case?
The solution is used for endpoint management and profiling. CrowdStrike Falcon Cloud Security offers protection against security threats or attacks.
What is most valuable?
The threat intelligence is the most vital feature of CrowdStrike Falcon Cloud Security.
What needs improvement?
Certain endpoint management features, such as encryption and extensive file integrity monitoring, should be added to the solution. The file integrity monitoring feature should be enhanced and offered more control. The functionality of DLP also needs to be enhanced.
For how long have I used the solution?
I have been using CrowdStrike Falcon Cloud Security for two years.
What do I think about the stability of the solution?
The solution exhibits impressive stability. I would rate the stability a nine out of ten.
What do I think about the scalability of the solution?
In our company, about 20 clients use CrowdStrike Falcon Cloud Security, and the total number of end-users combining all clients exceeds 1000. I would rate the scalability an eight out of ten.
How are customer service and support?
Support is provided based on the service level availed from CrowdStrike. I would rate the basic tech support a six out of ten. An advanced service contract with the vendor includes more available support members for rapid response, I would rate the advanced support from the vendor an eight out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have worked with Trend Micro, Symantec and McAfee. CrowdStrike Falcon Cloud Security is a more enhanced and cost-effective solution than Trend Micro.
How was the initial setup?
The solution can be easily deployed. If numerous endpoints are involved in the deployment, automation tools like SCM can push the packages, which then start communicating with the servers.
Our company offers security service management, therefore we manage the license renewals and facilitate the regular maintenance. One product manager from our company and a team of three professionals are needed to maintain CrowdStrike Falcon Cloud Security.
What's my experience with pricing, setup cost, and licensing?
It's an expensive product. The solution costs around $60 for a single user on a yearly basis. I would rate the pricing a four out of ten.
What other advice do I have?
The solution's threat intelligence features enhance endpoint detection and security to a great extent. The aforementioned feature quickly detects new malware based on behavior with the assistance of an AI learning model.
The solution acts as a single agent with multiple capabilities, but some features don't perform optimally, including DLP and file integrity monitoring, which aren't extensive enough.
The product enhances endpoint security and management of global threats. The solution's AI module learns from behavior and it's able to detect behavior inconsistencies, facilitating rapid threat detection and mitigation.
I would definitely recommend the product to other users. CrowdStrike Falcon Cloud Security is slightly more expensive than other competitor solutions. Every customer of our company can't afford CrowdStrike Falcon Cloud Security, and there isn't always a need for its high-end features, so we recommend a different solution. I would rate the product a nine out of ten. I believe some features are still missing from the solution.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Buyer's Guide
CrowdStrike Falcon Cloud Security
January 2026
Learn what your peers think about CrowdStrike Falcon Cloud Security. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,844 professionals have used our research since 2012.
Large account Manager at a media company with 501-1,000 employees
It's a cloud-based solution so it's light on resource usage
Pros and Cons
- "Falcon is a cloud-based technology, so its resource usage is light. You deploy the agents to your endpoints, but the processing is done on the cloud, so you're CPU utilization is only about 2 percent. Some others solutions use between 30 to 60 percent."
- "Customers would benefit it CrowdStrike adopted some of SentinelOne's technologies."
What is our primary use case?
We use Falcon as a cloud-based security platform.
What is most valuable?
Falcon is a cloud-based technology, so its resource usage is light. You deploy the agents to your endpoints, but the processing is done on the cloud, so your CPU utilization is only about 2 percent. Some other solutions use between 30 to 60 percent.
CrowdStrike has some of the best threat detection capabilities you can get. It's a market leader.
What needs improvement?
Customers would benefit if CrowdStrike adopted some of SentinelOne's technologies.
For how long have I used the solution?
I have used Falcon for two years.
What do I think about the stability of the solution?
I rate Crowdstrike 10 out of 10 for stability.
What do I think about the scalability of the solution?
CrowdStrike Falcon is 100 percent scalable. I've had no issues.
How are customer service and support?
I rate CrowdStrike support eight out of 10.
What's my experience with pricing, setup cost, and licensing?
CrowdStrike Falcon is very expensive.
What other advice do I have?
I rate CrowdStrike Falcon Cloud Security eight out of 10. If you're looking for something more advanced than traditional antivirus, I recommend CrowdStrike. It's more adaptable and stable. Falcon is one of the best solutions on the market.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Cyber Security Analyst at a tech services company with 51-200 employees
A robust and effective EDR solution that mitigates threats quickly
Pros and Cons
- "The immediate mitigation of potential threats and instant alerts are valuable."
- "CrowdStrike Falcon Cloud Security is expensive."
What is our primary use case?
I am a cybersecurity analyst, responsible for conducting log and user activity analysis, managing and escalating support tickets, and overseeing performance monitoring, phishing analysis, and incident response for the company's systems. We use CrowdStrike Falcon Cloud Security as our primary security tool.
We implemented CrowdStrike Falcon Cloud Security as our EDR, to instantly mitigate any potential threats to our IT infrastructure.
How has it helped my organization?
Every month, CrowdStrike provides us with training on new features and how to use them effectively. This helps my team and me improve our security skills.
What is most valuable?
The immediate mitigation of potential threats and instant alerts are valuable.
What needs improvement?
CrowdStrike Falcon Cloud Security is expensive.
For how long have I used the solution?
I have been using CrowdStrike Falcon Cloud Security for over three years.
What do I think about the stability of the solution?
I have not experienced stability issues in the time I have been using CrowdStrike Falcon Cloud Security.
What do I think about the scalability of the solution?
I would rate the scalability of CrowdStrike Falcon Cloud Security a nine out of ten.
How are customer service and support?
I have contacted technical support many times and they are always quick to respond and resolve my issues.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, we relied on IBM QRadar for our security needs. However, we transitioned to CrowdStrike Falcon Cloud Security to achieve greater security capabilities and cost efficiency.
What about the implementation team?
We used an integrator for the implementation.
What was our ROI?
As EDR solutions represent organizations' last line of defense against intrusions, CrowdStrike Falcon Cloud Security has been a worthwhile investment.
What's my experience with pricing, setup cost, and licensing?
CrowdStrike Falcon Cloud Security is pricy.
What other advice do I have?
I would rate CrowdStrike Falcon Cloud Security a nine out of ten.
I recommend CrowdStrike Falcon Cloud Security as a robust and effective EDR solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Manager of infrastructure support at a manufacturing company with 10,001+ employees
Easy to use and helpful for security, but the console and the support need improvement
Pros and Cons
- "Cloud security is one valuable feature. Spotlight is the other one. There is also vulnerability management and a couple of more features."
- "It gets the work done, but the main problem with the solution is that if you remediate anything, it takes 45 days for you to get any of the features displayed on the dashboard. This is the real weakness of CrowdStrike. Their customer support is also not ready to help with it. If you remediate any cloud vulnerability that they are giving you, such as removing a host from your organization, it takes around 45 days for them to remove it from their console."
What is our primary use case?
We took this solution just for security purposes. We do not want someone to attack us, get into our environment, and get sensitive customer data.
How has it helped my organization?
It is good for security. We have a Palo Alto firewall, and we implemented CrowdStrike as an add-on feature.
What is most valuable?
Cloud security is one valuable feature. Spotlight is the other one. There is also vulnerability management and a couple of more features.
What needs improvement?
The console and the customer service are quite bad. We paid a big amount of dollars to them to implement it. We paid them for premium support.
It gets the work done, but the main problem with the solution is that if you remediate anything, it takes 45 days for you to get any of the features displayed on the dashboard. This is the real weakness of CrowdStrike. Their customer support is also not ready to help with it. If you remediate any cloud vulnerability that they are giving you, such as removing a host from your organization, it takes around 45 days for them to remove it from their console.
For how long have I used the solution?
It has been around a year since I onboarded it in my company and have been using it.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable, but it depends on the organization's structure and how vast the environment is. Our environment is not that big, so scalability is okay. It is just that you need to deploy the sensors on the hosts.
How are customer service and support?
I would rate their support a five out of ten because they do not respond. We have taken premium support with them. If we raise a case with them, it takes around two to three days to get a call scheduled with them. Even the TAM that we have got from them cannot help. If you go for any service from Google, Microsoft, or Amazon AWS, their TAM is always ready to help you with your queries, but in the case of CrowdStrike, the TAM says that you need to raise a support case, and they will help you out.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I was not there in the organization at the time, so I do not know about it.
How was the initial setup?
I lead a team of 18 people. I get it deployed on all of the EC2 instances through them.
Its initial setup was straightforward. It is very easy to use.
For the whole organization, it took two weeks because we needed the downtime as well to deploy it in the production environment.
In terms of maintenance, it does not require any maintenance from our side.
What about the implementation team?
There was some consulting from the CrowdStrike team. They did help us to implement it.
Overall, five or six people were assigned to deploy the solution. They were infra-support engineers. It was deployed across multiple locations.
What's my experience with pricing, setup cost, and licensing?
I am not the one who handled the pricing. A different team worked on it, but it is pretty expensive.
Which other solutions did I evaluate?
We did our research and after that, we implemented CrowdStrike. Secureworks was there. There were some different players that gave us the quotation, but in terms of the features and the price, CrowdStrike was good.
CrowdStrike offered us Spotlight, vulnerability management, and cloud solution management. There are different blades to it. We implemented it, and now it supports our environment. It is good.
What other advice do I have?
To those evaluating this solution, I would say that it depends on their needs. If they need this product, they can go ahead and take it. It is straightforward, and it gets the job done.
I would rate it a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Cybersecurity Engineer (Security Operations & Engineering) at a manufacturing company with 10,001+ employees
Enhances the overall safety of our company's environment from cyber threats
Pros and Cons
- "The most valuable feature of CrowdStrike Falcon Cloud Security is its lightweight sensor, taking minimal space and not impacting server performance."
- "It would be more convenient if there was an easier way to install CrowdStrike, perhaps through better integration with Active Directory."
What is our primary use case?
I use CrowdStrike Falcon Cloud Security primarily for endpoint protection, including detection and response. It acts like a modern antivirus, automatically detecting and responding to threats based on defined policies. Additionally, it offers a vulnerability management module, highlighting machine vulnerabilities based on the number of managed machines.
What is most valuable?
The most valuable feature of CrowdStrike Falcon Cloud Security is its lightweight sensor, taking minimal space and not impacting server performance. The centralized console is a huge advantage, letting me manage everything from one place. It also allows running scripts directly on machines through the portal, making it highly convenient.
What needs improvement?
In terms of improvement, it would be more convenient if there was an easier way to install CrowdStrike, perhaps through better integration with Active Directory. This could automate the installation process for new machines in the environment.
For how long have I used the solution?
I have been using CrowdStrike Falcon Cloud Security since 2020.
What do I think about the stability of the solution?
CrowdStrike Falcon Cloud Security is highly stable, with minimal false positives and performance issues. It operates smoothly without requiring much intervention.
What do I think about the scalability of the solution?
CrowdStrike Falcon Cloud Security is scalable. While installation is manual on each machine, it is easy to deploy on any number of machines, and their console makes it simple to manage them all. CrowdStrike Falcon Cloud Security is widely used in our company, managing endpoint security on almost every device. The user base is around 50,000 plus.
How are customer service and support?
I have been in touch with CrowdStrike's tech support for the past three years. Their support is excellent, quickly resolving issues and providing top-notch assistance, especially compared to other security vendors I have worked with.
Which solution did I use previously and why did I switch?
We chose CrowdStrike because of its effective detection capabilities with minimal false positives. It enhances the overall safety of our company's environment from cyber threats.
How was the initial setup?
It is a cloud-based solution managed by CrowdStrike. All we need to do is install a simple sensor on our machines, and they take care of the rest, providing us with a comprehensive endpoint security solution. We can easily monitor and manage security through their user-friendly interface. The installation and setup of CrowdStrike Falcon Cloud Security are very easy and require a good internet connection on your machine.
What's my experience with pricing, setup cost, and licensing?
CrowdStrike Falcon Cloud Security is not cheap but it is worth the money. It simplifies administration by handling both vulnerability and endpoint security with just one sensor installation. In terms of cost, it is competitive and comparable to Windows Defender, offering better efficiency without the need for multiple consoles.
Which other solutions did I evaluate?
We explored other options like Trend Micro and Sophos before deciding on CrowdStrike. However, those tools had performance issues, especially on application servers and desktops due to their heavy installers. CrowdStrike stood out as it is lightweight and doesn't impact system performance during operation.
What other advice do I have?
I would strongly recommend CrowdStrike Falcon Cloud Security to others. It is highly effective in providing accurate security and detecting cyber threats without overwhelming you with false positives. It allows you to focus on meaningful alerts, making it a value-for-money product. Overall, I would rate it as a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Analyst at a energy/utilities company with 1,001-5,000 employees
The user interface designs are highly user-friendly with interesting settings
Pros and Cons
- "The RTR feature stands out as particularly valuable to me due to its capability to log into machines."
- "Incorporating threat intelligence into the system would be a valuable addition."
What is our primary use case?
CrowdStrike Falcon serves as our go-to tool for endpoint detection and response. We often leverage scripts to implement actions such as blocking and isolating specific machines. These scripts help us pinpoint and flag machines within the system that require investigation. Our focus involves delving into logs, scrutinizing identities, and ensuring a secure cloud posture through effective cloud posture management.
What is most valuable?
The primary focus lies in the swift and effective response to potential threats. CrowdStrike's Remote Threat Response feature allows remote access to machines under investigation, provided they are online. This capability significantly aids in expediting the investigative process. Additionally, the tool supports threat hunting within the Falcon framework. An aspect worth noting is the tool's proficiency in making correlations within internal data, including both machine and user logs.
The RTR feature stands out as particularly valuable to me due to its capability to log into machines. Whether it's a Linux machine, allowing me to execute native Linux commands, or a Windows machine, where I can use PowerShell commands, it empowers me to seamlessly proceed with my investigations. This flexibility is a key factor that enhances the overall effectiveness of my work.
What needs improvement?
I tend to focus more on the forensic aspects, believing there's potential for additional improvements in that area. I've noted that CrowdStrike recently introduced a new feature in their latest update, aimed at enhancing forensic capabilities. Incorporating threat intelligence into the system would be a valuable addition.
For how long have I used the solution?
I have been working with it for two months.
What do I think about the stability of the solution?
The stability of the platform has been consistently reliable, with no instances of downtime or issues encountered during installations. The process has been remarkably smooth, and I have not encountered any problems so far.
What do I think about the scalability of the solution?
The scalability is quite impressive. With thousands of endpoints in our environment, we can effortlessly deploy additional agents on any new endpoint integrated into our system.
How are customer service and support?
Regarding technical support, the response time typically takes a few hours. The speed of response may be influenced by the specific licensing arrangements in place. I would rate it seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
In my previous role, we predominantly relied on Azure solutions. Microsoft Advanced Threat Protection, encompassing Defender for Endpoint, Sentinel for Identity, and Security for Cloud Apps, constituted the core components of our security arsenal.
What about the implementation team?
The deployment spans various locations and departments, encompassing all our endpoints. This includes multiple nationwide locations and extends to different continents. Maintenance is not a significant requirement. While we do make occasional updates to rules, our Security Management service takes care of this aspect. Updates, including new rules, are automatically implemented during the update process. Duplicative rules are removed in the course of these updates. Although we have some custom rules, the entire process is managed as part of a service, ensuring seamless and well-controlled cycles.
Which other solutions did I evaluate?
I have a stronger inclination towards Microsoft ATP. However, since joining this company just three months ago, CrowdStrike Falcon has become a part of my toolkit.
What other advice do I have?
The user interface designs are highly user-friendly with some interesting settings. I would wholeheartedly recommend it to anyone not specifically seeking a source solution but rather a comprehensive Security Orchestration, Automation, and Response platform. The flexibility it offers to analysts is noteworthy, especially when utilizing the RTR feature. This allows seamless remote access to computers, where analysts can execute commands natively without disrupting user activities. It provides a valuable capability for conducting investigations discreetly and efficiently. Overall, I would rate it eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Enhances cloud security with advanced automation and improved resource allocation
Pros and Cons
- "The most valuable features of CrowdStrike Falcon include its automation capabilities, efficacy, and lower risk."
- "The SIEM needs to be more developed."
What is our primary use case?
CrowdStrike Falcon is used primarily to enhance cloud security through a lot of automation in the platform. It provides benefits like automation, efficacy, and lower risk, allowing security analysts to focus on high-value tasks.
How has it helped my organization?
By deploying CrowdStrike Falcon, the organization can repurpose security analysts to focus on more high-value tasks due to the automation. It also optimizes on licensing because CrowdStrike covers a significant number of capabilities, which allows for the replacement of several vendors, thus reducing licensing and labor costs.
What is most valuable?
The most valuable features of CrowdStrike Falcon include its automation capabilities, efficacy, and lower risk. It also helps optimize on licensing since it covers a wide range of capabilities.
What needs improvement?
The SIEM needs to be more developed. Additionally, AI features could be enhanced.
For how long have I used the solution?
I have been using the solution for only one year.
What do I think about the stability of the solution?
On a scale of one to ten, the stability of CrowdStrike Falcon Cloud Security is nine.
What do I think about the scalability of the solution?
CrowdStrike Falcon is very scalable. I would rate its scalability as nine out of ten.
How are customer service and support?
As far as I know, the technical support for CrowdStrike is rated as another nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
One person from the partner side and two people from the customer side are usually involved in the installation process.
What about the implementation team?
One person from our side and about one or two people from the customer's side are generally involved.
What's my experience with pricing, setup cost, and licensing?
CrowdStrike Falcon is definitely affordable compared to competitors in the market. On a scale of one to ten, I would rate the pricing as eight out of ten, indicating some room for improvement.
What other advice do I have?
I'd rate the solution nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free CrowdStrike Falcon Cloud Security Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2026
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