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ICT Director at The Ministry of Justice
Real User
Lightweight and has login features like multi factor authentication
Pros and Cons
  • "The solution has login features like multi factor authentication."
  • "The tool could give us more templates so that people who are not updated with the platform can easily get acquainted with how to secure and utilize the product more."

What is our primary use case?

I use the solution for protection on the go for end-user computers, identity management, proactive awareness of devices on the network, and statistical collection on the devices.

What is most valuable?

The solution's most valuable feature is that the solution for IT security is not based on the on-premises solution; it is available on demand. It is lightweight and can be held on a mobile device. The solution has login features like multi factor authentication. The tool facilitates data collection of the equipment on the network, including solutions on whether to remove or keep some computers.

The solution interacts with the domain controller and gives an update on what specifics may be harmful to the environment so that we can tag it to the users before they actually contact the IT team for support.

What needs improvement?

While it may be able to show the user in the drill zone, it could have a listed column at a higher level. That way, it would help the IT team do targeted interventions rather than having to drill into the details. The tool could give us more templates so that people who are not updated with the platform can easily get acquainted with how to secure and utilize the product more.

The only thing I don't like about the application is when a computer name changes, the CrowdStrike app maintains the two devices. The name or the MAC address was different. I'm unsure if the solution can flush the database based on the similarities in the MAC address.

The solution lists the equipment but maintains the tool name on to something else. If we have renamed the equipment that joined the platform before, we just delete it manually. So, we know which one is now the new name.

For how long have I used the solution?

I have been using CrowdStrike Falcon Cloud Security for more than two years.

Buyer's Guide
CrowdStrike Falcon Cloud Security
December 2024
Learn what your peers think about CrowdStrike Falcon Cloud Security. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
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What do I think about the scalability of the solution?

We are confident that the solution should be able to scale well based on the current features and the modular programming that it appears to be doing. The idea of scalability is that it can handle volumes of data requests outside of what our environment is doing. We not only deploy the solution in one domain controller, but what we can see on the domain controller is based on our environment setup. Based on the hybrid point of view, I think the solution is very scalable.

We have around 500 users working with the solution in our environment. In my environment, we're testing to see if we need to increase usage. If not, the other solution would be mobile device management to handle the other exceptions we currently see.

I rate the solution’s scalability an eight out of ten.

How are customer service and support?

When we recently got the licenses, we were told to do something. When we observed that we didn't want to transfer where we were, they did something else to help with the solution. The technical team is not just technical; they're also human in that they're adaptable to customer needs and provide guidance.

How would you rate customer service and support?

Positive

How was the initial setup?

The team was awesome at implementing the tool. When we transferred to the paid version, the technician or engineer from CrowdStrike transferred to the new tenant without redeploying the endpoint, which was awesome for me.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a nine out of ten.

What was our ROI?

I can't give you a percentage of the return on investment. The solution protects me from the cybersecurity threats, which is very good for me and my team. So, I'm giving you a qualitative response as opposed to a quantitative response.

What's my experience with pricing, setup cost, and licensing?

It's an expensive package but does what it says it will do. Specialists are usually not cheap, so you expect to have a great package. They help you customize it, so I think it is worth it. The solution's pricing is in the same range as FortiEDR's. We paid over five million dollars for our package based on the number of subscriptions and the other add-ons to the package bundle.

The licensing fee we pay for the solution doesn't include managed services because my technical team and I were able to handle the product. It's very easy to maneuver. There's no additional cost for us to use the product outside the bundle we've requested. We ask for the basics, and then we include add-ons for the identity and server management. That will be the only add-ons cost that is manageable.

I rate the solution’s pricing an eight out of ten.

What other advice do I have?

The dashboard gives an overview of the last login for somebody besides you. You know what is going on at a high level since you don't always have to have one operating system or environment. The suggestion and the data dictionary or the look of the threat environment are also helpful because they help us prepare against the threat landscape once it is known.

Based on how the organization is listed, you could classify the equipment according to an organizational unit to identify the component. That is helpful because if you're being attacked, you can see where the entry point comes from based on the response coming from the panel. This response can be emailed to the team.

The solution is deployed on the cloud. Before buying the solution, understand the technology gap so that you can look for the features you need. Any lightweight product that can be accessed on a mobile device on the go or outside the office is a great product for security specialists. The solution offers good availability and multi factor authentication. Some security concerns are built into the tool's security package.

It helps you understand the ecosystem of lurking threats waiting to come to your network or already on it. It is a great product for those who want inventory insight into their network. It gives you a lot of details that you probably wouldn't have captured if you didn't have great inventory management from an IT perspective.

The tool can also help you plan your next product or procurement of equipment to get better feedback on what's going on from your user experience. For me, the solution's statistics insight is great. The dashboard is awesome because you don't have to look for something. It can tell you exactly which computers are online and which haven't come online for a long time.

From a technological point of view, you can call and find out why equipment is not online to make a proactive decision.

I believe AI has always been a part of the package we've been using for a time. The proactive threat hunt based on statistics in the environment is a part of the AI search feature in the portal. From a cybersecurity point of view, if the product can detect a threat lurking in your network, it helps you sleep better at night because you don't have to look for it all the time.

The statistics provided via email or in the CrowdStrike environment point you in a direction so you can do something. If you don't want to do it yourself, the tool can be trained to do it automatically for you if you allow the settings.

Overall, I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Dario Bigi - PeerSpot reviewer
Cybersecurity Analyst at a security firm with 11-50 employees
Real User
Top 10
Highly scalable, stable, and offers excellent technical support
Pros and Cons
  • "The most valuable feature of Falcon Cloud Security is its comprehensive threat-hunting ability."
  • "One area for improvement in Falcon Cloud Security is the support portal."

What is our primary use case?

I use Falcon Cloud Security as our primary EDR solution, integrated with Splunk for alert management. While Falcon effectively mitigates many threats automatically, we leverage it for targeted threat hunting when we observe unusual patterns or a high occurrence of specific tactics. This allows us to ensure we are not being targeted and provides insights into potential threats to our environment.

How has it helped my organization?

Falcon Cloud Security has significantly improved our organization by providing detailed and clear insights into potential threats. Its precise visibility allows us to see everything entering and leaving our environment, enabling us to effectively mitigate attacks and respond to potential security incidents.

What is most valuable?

The most valuable feature of Falcon Cloud Security is its comprehensive threat-hunting ability. It ensures we stay ahead of potential threats by providing detailed insights and allowing us to investigate and address security concerns proactively.

What needs improvement?

One area for improvement in Falcon Cloud Security is the support portal. While the documentation is comprehensive, I would like easier access to in-depth training and resources within the tool. Simplifying the portal for better navigation and learning would be beneficial.

For how long have I used the solution?

I have been working with Falcon Cloud Security for a year.

What do I think about the stability of the solution?

The stability of the solution is a solid ten out of ten.

What do I think about the scalability of the solution?

The scalability of the solution is excellent. I would rate it as a ten out of ten.

How are customer service and support?

CrowdStrike's technical support is excellent. The team is highly knowledgeable and provides comprehensive assistance.

Which solution did I use previously and why did I switch?

Before using CrowdStrike Falcon Cloud Security, I have used SentinelOne. They have different philosophies – SentinelOne is more automatic and easier to use, like a Mac, while Falcon is more technical, allowing for deeper customization and insights, akin to a PC. Falcon's comprehensive and technical approach aligns well with our SOC's needs.

How was the initial setup?

Deployment is generally straightforward, but like many tools, it takes time to fine-tune and achieve optimal configuration.

What's my experience with pricing, setup cost, and licensing?

While I have heard that Falcon Cloud Security can be expensive, I believe the investment is justified for the peace of mind it provides.

What other advice do I have?

My advice for someone considering CrowdStrike Falcon Cloud Security is to do your homework and ask plenty of questions to fully understand the depth and capabilities of the tool. Overall, I would rate the solution as a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
CrowdStrike Falcon Cloud Security
December 2024
Learn what your peers think about CrowdStrike Falcon Cloud Security. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
823,875 professionals have used our research since 2012.
Oleg Cherevko - PeerSpot reviewer
Information security & IT technology Engineer at SI BIS LLC
Real User
Top 10
Streamlined malware detection with hassle-free cloud integration and responsive support
Pros and Cons
  • "I find the easy installation process, quick detection capabilities, and the cloud-based console very useful for this solution."
  • "The pricing is very high and should be improved."

What is our primary use case?

I sell and resell CrowdStrike Falcon Cloud Security as part of my company's cybersecurity portfolio for endpoint detection platforms.

How has it helped my organization?

CrowdStrike Falcon Cloud Security assists in detecting malware and provides effective security solutions without the need for hardware servers, saving resources on infrastructure.

What is most valuable?

I find the easy installation process, quick detection capabilities, and the cloud-based console very useful for this solution.

What needs improvement?

CrowdStrike had a significant issue with Windows integration two months back. The pricing is very high and should be improved.

For how long have I used the solution?

I have been working with and reselling CrowdStrike Falcon Cloud Security for five years.

What do I think about the stability of the solution?

CrowdStrike Falcon Cloud Security is very stable, and I would rate it at ten out of ten for stability.

What do I think about the scalability of the solution?

CrowdStrike Falcon Cloud Security is scalable. I would rate its scalability as seven out of ten.

How are customer service and support?

The technical support is very easy to reach and helpful; I would rate it as ten out of ten.

How would you rate customer service and support?

Positive

What about the implementation team?

My company is an integrator, and I handle the deployment and implementation process personally.

What's my experience with pricing, setup cost, and licensing?

The pricing of CrowdStrike Falcon Cloud Security is very high, and I would rate the current pricing as four out of ten.

Which other solutions did I evaluate?

I also work with Microsoft and ESET as part of my company's cybersecurity portfolio for endpoint detection platforms.

What other advice do I have?

I recommend CrowdStrike Falcon Cloud Security because it provides excellent services for endpoint security and is very effective as a security solution.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Emma Kadiroglu - PeerSpot reviewer
Cyber Security Analyst at a tech services company with 51-200 employees
Real User
A robust and effective EDR solution that mitigates threats quickly
Pros and Cons
  • "The immediate mitigation of potential threats and instant alerts are valuable."
  • "CrowdStrike Falcon Cloud Security is expensive."

What is our primary use case?

I am a cybersecurity analyst, responsible for conducting log and user activity analysis, managing and escalating support tickets, and overseeing performance monitoring, phishing analysis, and incident response for the company's systems. We use CrowdStrike Falcon Cloud Security as our primary security tool.

We implemented CrowdStrike Falcon Cloud Security as our EDR, to instantly mitigate any potential threats to our IT infrastructure.

How has it helped my organization?

Every month, CrowdStrike provides us with training on new features and how to use them effectively. This helps my team and me improve our security skills.

What is most valuable?

The immediate mitigation of potential threats and instant alerts are valuable. 

What needs improvement?

CrowdStrike Falcon Cloud Security is expensive.

For how long have I used the solution?

I have been using CrowdStrike Falcon Cloud Security for over three years.

What do I think about the stability of the solution?

I have not experienced stability issues in the time I have been using CrowdStrike Falcon Cloud Security.

What do I think about the scalability of the solution?

I would rate the scalability of CrowdStrike Falcon Cloud Security a nine out of ten.

How are customer service and support?

I have contacted technical support many times and they are always quick to respond and resolve my issues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, we relied on IBM QRadar for our security needs. However, we transitioned to CrowdStrike Falcon Cloud Security to achieve greater security capabilities and cost efficiency.

What about the implementation team?

We used an integrator for the implementation.

What was our ROI?

As EDR solutions represent organizations' last line of defense against intrusions, CrowdStrike Falcon Cloud Security has been a worthwhile investment.

What's my experience with pricing, setup cost, and licensing?

CrowdStrike Falcon Cloud Security is pricy.

What other advice do I have?

I would rate CrowdStrike Falcon Cloud Security a nine out of ten.

I recommend CrowdStrike Falcon Cloud Security as a robust and effective EDR solution. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Sesan SULE - PeerSpot reviewer
SOC Analyst at a tech services company with 10,001+ employees
Real User
Top 10
It's easy to gather insights and conduct analysis about existing threats
Pros and Cons
  • "It's easy to gather insights and conduct analysis about existing threats."
  • "The threat intelligence and user behavioral analysis could be more comprehensive."

What is our primary use case?

We use Falcon to protect endpoints, including the on-premise systems and cloud environment. 

How has it helped my organization?

CrowdStrike protects us from vulnerabilities and threats while mitigating the risk. The security integration is quite good, but we had a few issues integrating with some of our client's endpoints. They wanted us to monitor some of their medical devices, such as MRIs, in case anyone attempted to attack through them. 

What is most valuable?

It's easy to gather insights and conduct analysis about existing threats. Threat hunting enables you to track on-prem services, and the real-time response capability improves threat and risk analysis. 

What needs improvement?

The threat intelligence and user behavioral analysis could be more comprehensive. 

For how long have I used the solution?

I have used CrowdStrike Falcon for 3 years.

What do I think about the stability of the solution?

I rate CrowdStrike Falcon 6 out of 10 for stability. 

What do I think about the scalability of the solution?

I rate CrowdStrike Falcon 7 out of 10 for scalability.

How are customer service and support?

I rate CrowdStrike support 8 out of 10. We've had a good experience with them. They're helpful and always respond quickly. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've worked with Microsoft Defender. I'm more familiar with that. 

How was the initial setup?

I don't have hands-on experience with the deployment. My team deployed it. The deployment time varies, and we do it in batches. It involves many tasks, and it can take weeks. After deployment, it requires regular patching. 

What's my experience with pricing, setup cost, and licensing?

You can't get a fixed price for these tools. If you subscribe to something and need to deploy it to another team, the price goes up. It's the same with Microsoft Defender. I'm not responsible for the budget, but I think it's cost-effective for providing detection and response for an entire organization. 

What other advice do I have?

I rate CrowdStrike Falcon Cloud Security 8 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Mahmoud_Yassin - PeerSpot reviewer
CTSO at Cyb3r
Real User
Top 5
Offers reliable threat intelligence features with AI capabilities and excellent stability
Pros and Cons
  • "The threat intelligence is the most vital feature"
  • "The file integrity monitoring feature should be enhanced and offered more control"

What is our primary use case?

The solution is used for endpoint management and profiling. CrowdStrike Falcon Cloud Security offers protection against security threats or attacks. 

What is most valuable?

The threat intelligence is the most vital feature of CrowdStrike Falcon Cloud Security. 

What needs improvement?

Certain endpoint management features, such as encryption and extensive file integrity monitoring, should be added to the solution. The file integrity monitoring feature should be enhanced and offered more control. The functionality of DLP also needs to be enhanced. 

For how long have I used the solution?

I have been using CrowdStrike Falcon Cloud Security for two years. 

What do I think about the stability of the solution?

The solution exhibits impressive stability. I would rate the stability a nine out of ten. 

What do I think about the scalability of the solution?

In our company, about 20 clients use CrowdStrike Falcon Cloud Security, and the total number of end-users combining all clients exceeds 1000. I would rate the scalability an eight out of ten. 

How are customer service and support?

Support is provided based on the service level availed from CrowdStrike. I would rate the basic tech support a six out of ten. An advanced service contract with the vendor includes more available support members for rapid response, I would rate the advanced support from the vendor an eight out of ten. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have worked with Trend Micro, Symantec and McAfee. CrowdStrike Falcon Cloud Security is a more enhanced and cost-effective solution than Trend Micro. 

How was the initial setup?

The solution can be easily deployed. If numerous endpoints are involved in the deployment, automation tools like SCM can push the packages, which then start communicating with the servers. 

Our company offers security service management, therefore we manage the license renewals and facilitate the regular maintenance. One product manager from our company and a team of three professionals are needed to maintain CrowdStrike Falcon Cloud Security. 

What's my experience with pricing, setup cost, and licensing?

It's an expensive product. The solution costs around $60 for a single user on a yearly basis. I would rate the pricing a four out of ten. 

What other advice do I have?

The solution's threat intelligence features enhance endpoint detection and security to a great extent. The aforementioned feature quickly detects new malware based on behavior with the assistance of an AI learning model. 

The solution acts as a single agent with multiple capabilities, but some features don't perform optimally, including DLP and file integrity monitoring, which aren't extensive enough. 

The product enhances endpoint security and management of global threats. The solution's AI module learns from behavior and it's able to detect behavior inconsistencies, facilitating rapid threat detection and mitigation. 

I would definitely recommend the product to other users. CrowdStrike Falcon Cloud Security is slightly more expensive than other competitor solutions. Every customer of our company can't afford CrowdStrike Falcon Cloud Security, and there isn't always a need for its high-end features, so we recommend a different solution. I would rate the product a nine out of ten. I believe some features are still missing from the solution. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
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Ravikant Kaware - PeerSpot reviewer
Lead Engineer at a tech services company with 10,001+ employees
Real User
Top 5
Boasts a wide range of features while remaining exceptionally lightweight and improves our security posture
Pros and Cons
  • "CrowdStrike utilizes signatureless technology, eliminating the need for regular signature updates on endpoint systems."
  • "The CrowdStrike dashboard currently lacks a username field."

What is our primary use case?

We use CrowdStrike Falcon Cloud Security for our client's endpoint security in the manufacturing, banking, and IT industries.   

How has it helped my organization?

CrowdStrike Falcon Cloud Security has helped improve our security operations. When facing signatureless attacks, CrowdStrike's EDR solution, which also incorporates SOAR capabilities, can prevent attacks in real-time. The SOAR engine detects malicious activity and suspicious file or transaction behavior on the network. Based on this detection, CrowdStrike proactively prevents these attacks. Additionally, features like Spotlight, a valuable tool for vulnerability management, provide remediation actions. Spotlight identifies the specific patches or knowledge base (KB) articles needed to mitigate these types of attacks.

To experience the full value of CrowdStrike Falcon Cloud Security, we recommend deploying the Falcon Agent on at least 500 systems and monitoring their activity for 15 days to a month. This deployment will provide comprehensive visibility into whether CrowdStrike can detect suspicious activity that might be missed by other third-party antivirus solutions and firewalls.

What is most valuable?

The CrowdStrike platform boasts a wide range of features while remaining exceptionally lightweight. Compared to traditional antivirus software, its impact on system resources is minimal. In terms of specific figures, CPU utilization typically ranges from one to two percent, while memory usage falls between 12 and 15 MB. This translates to a very small footprint on our system.

CrowdStrike utilizes signatureless technology, eliminating the need for regular signature updates on endpoint systems. It provides protection based on processes and activity behavior observed on the endpoint. The platform collects raw telemetry data from the endpoint and leverages it to proactively offer prevention and EDR capabilities. This approach offers multiple benefits, including eliminating the need for manual scans and providing broader protection against both known and unknown threats.

What needs improvement?

Due to the time zone difference, we in India experience delays in accessing immediate support for L2 and production-related issues until engineers become available in their respective time zones.

The CrowdStrike dashboard currently lacks a username field. This creates a gap for customers who manage multiple systems under a single username, making it difficult to identify individual systems based on username alone. Adding a dedicated username column to the dashboard would greatly improve its functionality in this regard.

For how long have I used the solution?

I have been using CrowdStrike Falcon Cloud Security for five years.

What do I think about the stability of the solution?

I would rate the stability of CrowdStrike Falcon Cloud Security ten out of ten. We have not received any complaints from our multiple customers related to stability.

What do I think about the scalability of the solution?

I would rate the scalability of CrowdStrike Falcon Cloud Security ten out of ten.

How are customer service and support?

While there may be delays due to time zones, the technical support itself is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In collaboration with a security partner, we work with several other OEMs, including Symantec, McAfee, and Trend Micro.

How was the initial setup?

The initial deployment is straightforward.

We utilize several third-party deployment tools for our installations, including Microsoft GPO, SCCM, and solutions offered by other market OEMs. These tools allow us to deploy the CrowdStrike Falcon Agent across all endpoints. Before deployment, we confirm the absence of any existing antivirus software. If the customer is already employing legacy antivirus solutions, we typically configure Falcon prevention policies to operate in "monitor mode." This means Falcon will monitor for threats without actively interfering with the existing antivirus. We refrain from uninstalling the legacy software until it becomes necessary. Once uninstalled, the Falcon prevention mode is switched to "aggressive mode," enabling it to function as the primary antivirus on the endpoint. This approach ensures a smooth transition while safeguarding endpoint security.

What other advice do I have?

I would rate CrowdStrike Falcon Cloud Security ten out of ten.

CrowdStrike Falcon Cloud Security is deployed in multiple locations and departments.

No maintenance is required.

CrowdStrike Falcon Cloud Security offers flexible integration with various third-party security products, including SIEM and proxy solutions. This capability significantly enhances our organization's overall security posture by facilitating seamless integration with existing tools via its robust API functionality.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Juherry Erda - PeerSpot reviewer
Senior Engineer at Indocement
Real User
Top 10
Reliable protection with future user interface improvements
Pros and Cons
  • "I think the overall solution should be rated a ten out of ten."
  • "I think the UI could be improved, but the technical support said CrowdStrike will improve the UI in the near future. But right now, it’s so messy."

What is our primary use case?

We are using CrowdStrike Falcon for endpoint protection across the organization.

What needs improvement?

I think the UI could be improved, but the technical support said CrowdStrike will improve the UI in the near future. But right now, it’s so messy.

For how long have I used the solution?

We have been using it maybe since last year.

What do I think about the stability of the solution?

It's stable, and we already forgot—it just installed and forgot.

How are customer service and support?

Technical support is quite good. We can just WhatsApp the technical easily.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

This is our first time using CrowdStrike.

How was the initial setup?

It's easy to implement the product and we are already up and running in five minutes.

What's my experience with pricing, setup cost, and licensing?

The pricing is still manageable. I think it's about five or six thousand per year. No additional cost for maintenance or support; it's all included in the quotation.

What other advice do I have?

I don’t know if I need to recommend it. I think the overall solution should be rated a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free CrowdStrike Falcon Cloud Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free CrowdStrike Falcon Cloud Security Report and get advice and tips from experienced pros sharing their opinions.