We use the tool in sales and warehouse reporting.
Director de servicios at KC ERP GROUP
Useful for sales and warehouse reporting
Pros and Cons
- "The tool is on the same screen as Microsoft and Windows, which makes it easier for end users to learn. Its features are good, and the solution's integration is without challenges."
- "The solution needs an improved connection to AI."
What is our primary use case?
What is most valuable?
The tool is on the same screen as Microsoft and Windows, which makes it easier for end users to learn. Its features are good, and the solution's integration is without challenges.
What needs improvement?
The solution needs an improved connection to AI.
For how long have I used the solution?
I have been using the product for two years.
Buyer's Guide
Dynamics 365 Sales
April 2025

Learn what your peers think about Dynamics 365 Sales. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
847,862 professionals have used our research since 2012.
What do I think about the stability of the solution?
I have never had any crashes.
What do I think about the scalability of the solution?
The solution's scalability is good. My company has ten users.
How are customer service and support?
Dynamics 365 Sales' support is good. They are fast, and we get responses within a day.
How would you rate customer service and support?
Positive
How was the initial setup?
Dynamics 365 Sales' deployment is easy. We have deployed it on the cloud, making it easier and more secure.
What was our ROI?
Our team's productivity improved in two to three months. Within months, they learned 100 percent of the menu and the database.
What's my experience with pricing, setup cost, and licensing?
Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle.
What other advice do I have?
I rate the overall solution a ten out of ten. It offers good support and is easy to use. Additionally, there are many useful AI apps that allow connections with finance and operations.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Cloud systems architect at Encamina
Provides good documentation and integrates well with other solutions
Pros and Cons
- "Dynamics 365 Sales is a stable solution with good documentation."
- "The solution’s stability could be improved."
What is our primary use case?
We use Dynamics 365 Sales for integrations and API CRMs.
What is most valuable?
Dynamics 365 Sales is a stable solution with good documentation. It has good integration with Power Platform and other Microsoft solutions.
What needs improvement?
The solution’s stability could be improved.
For how long have I used the solution?
What do I think about the stability of the solution?
I rate the solution a seven out of ten for stability.
What do I think about the scalability of the solution?
Dynamics 365 Sales is a scalable solution. Around 400 users are using the solution in our organization.
How are customer service and support?
The solution’s technical support is good.
How was the initial setup?
The solution’s initial setup is simple.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution is very similar to that of other solutions like Salesforce CRM.
What other advice do I have?
Around six to ten people, including engineers and developers, are needed to deploy and maintain the solution. I would recommend the solution to other users.
Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Dynamics 365 Sales
April 2025

Learn what your peers think about Dynamics 365 Sales. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
847,862 professionals have used our research since 2012.
Global Senior Product Marketing Manager - Services at a tech vendor with 5,001-10,000 employees
Has a straightforward setup process and efficient features for customization
Pros and Cons
- "It integrates well with other Microsoft products, enhancing sales workflow."
- "The product's pricing needs improvement."
What is most valuable?
The most valuable feature is an easily obtainable total overview and customization flexibility.
What needs improvement?
The product's pricing needs improvement.
For how long have I used the solution?
We have been using Dynamics 365 Sales for half a year.
What do I think about the stability of the solution?
The platform is stable. We haven't encountered any bugs or glitches. I rate the stability an eight out of ten.
How are customer service and support?
Our executives who are training in Dynamics have used the technical support services. It works well.
Which solution did I use previously and why did I switch?
We used Salesforce before.
How was the initial setup?
The initial setup process is straightforward. It takes half an hour to complete.
What's my experience with pricing, setup cost, and licensing?
The platform is expensive.
What other advice do I have?
The platform helps streamline sales pipeline management by defining and tracking the process. The sales agent feature has had the most significant impact on sales productivity. It integrates well with other Microsoft products, enhancing sales workflow.
I rate it an eight.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of .NET Department at Evozon
Enables users to create reports easily and predict future demand
Pros and Cons
- "The solution is fast."
- "The pricing must be improved."
What is our primary use case?
Our sales team uses the solution. I use it to see reports on the sales funnel.
What is most valuable?
The solution is fast. The reports are easy to create. It is a reliable and configurable tool. It satisfies our needs.
What needs improvement?
The pricing must be improved.
For how long have I used the solution?
I have been using the solution for one and a half years. I am using the latest version of the solution.
What do I think about the stability of the solution?
I rate the product’s stability a ten out of ten.
What do I think about the scalability of the solution?
We didn't have any issues with scalability. I rate the scalability a ten out of ten. We have 12 users in our organization. We might decrease the usage of the product.
How was the initial setup?
The initial setup was not complicated. It was straightforward. The tool is cloud-based. The deployment can be done within a day. We need one person for deployment. One person maintains the solution every month.
What about the implementation team?
We deployed the product in-house.
What was our ROI?
We see value in the product. We have all the customers in one place, and we can run reports and predict our demand for the future.
What's my experience with pricing, setup cost, and licensing?
We pay the licensing fee every month. I rate the pricing a five out of ten.
What other advice do I have?
I recommend the tool to others. Overall, I rate the solution a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide
Download our free Dynamics 365 Sales Report and get advice and tips from experienced pros
sharing their opinions.
Updated: April 2025
Product Categories
CRMPopular Comparisons
Microsoft Dynamics 365 Customer Service
Buyer's Guide
Download our free Dynamics 365 Sales Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Looking for a CRM that would best integrate with Office 365
- When evaluating CRM, what aspect do you think is the most important to look for?
- Interested in integrating Dynamics CRM integrated with back end system, has anyone done this?
- What are the biggest reasons for migrating to Salesforce from other CRMs?
- What are the pros and cons of MS dynamics vs. Salesforce CRM?
- Salesforce.com is positioned in the Leaders Quadrant in the 2014 Gartner report. What are your experiences with it?
- What is the best customer onboarding software to work with Temenos T24 (an integrated core banking solution)?
- What is the best CRM for a small company?
- What is the best CRM for a new Real Estate Agent?
- What is the best CRM for a drinks retail and private membership club?