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Dynamics 365 Sales pros and cons

Vendor: Microsoft
4.3 out of 5
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Pros & Cons summary

Dynamics 365 Sales enables effective lead follow-up management and seamlessly integrates with Microsoft products, enhancing sales workflows. Its robust third-party integration and remote mobile access support efficient sales operations. While the solution is stable and well-documented, it lacks adequate free tutorials and has pricing model limitations. Improvements are needed in Teams integration, AI connectivity, and the addition of customizable dashboards and templates to boost usability.

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Prominent pros & cons

PROS

Dynamics 365 Sales offers effective management of follow-ups for leads and potential opportunities.
It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution with a range of features including finance, payroll, and HR modules.
Users find Dynamics 365 Sales stable with good documentation and robust integration capabilities with third-party tools.
It integrates well with Microsoft products, enhancing the sales workflow and leverage through Azure and Office 365 integration.
Dynamics 365 Sales facilitates remote access, allowing sales teams to efficiently work from mobile devices.

CONS

Dynamics 365 Sales needs to include accurate and free online tutorials.
There is room for improvement in pricing models to make Dynamics 365 Sales more budget-friendly.
The stability of Dynamics 365 Sales could be improved.
Integrating with Teams for seamless collaboration could enhance administrative functionalities and reduce manual tasks.
An improved connection to AI in Dynamics 365 Sales is necessary.
 

Dynamics 365 Sales Pros review quotes

Andrei Pozdniakov - PeerSpot reviewer
Jan 5, 2024
The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes.
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IlyasAhmad - PeerSpot reviewer
Nov 9, 2023
It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution that offers a range of features, including finance, payroll, and HR modules, making it more than just a retail tool.
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Freddy Aben - PeerSpot reviewer
Sep 13, 2023
It allows effective management of the follow-ups of leads and potential opportunities.
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Buyer's Guide
Dynamics 365 Sales
December 2024
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reviewer1805982 - PeerSpot reviewer
Apr 26, 2024
Dynamics 365 Sales offers robust integration capabilities with third-party tools, complemented by our in-house developed applications. We've tailored our pricing within Dynamics 365 to suit our specific needs, collaborating closely with our teams for its development. Leveraging Azure and Microsoft Office 365 integration, Dynamics 365 becomes even more powerful.
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CC
Dec 19, 2023
The solution is fast.
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ShaheenKapery - PeerSpot reviewer
May 20, 2024
Dynamics 365 Sales facilitates remote access, allowing sales teams to work efficiently from mobile devices.
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AR
Jun 6, 2024
The tool is on the same screen as Microsoft and Windows, which makes it easier for end users to learn. Its features are good, and the solution's integration is without challenges.
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David Viana - PeerSpot reviewer
Mar 19, 2024
Dynamics 365 Sales is a stable solution with good documentation.
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reviewer1985925 - PeerSpot reviewer
Apr 9, 2024
It integrates well with other Microsoft products, enhancing sales workflow.
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Ashu Singh - PeerSpot reviewer
Sep 21, 2023
Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use.
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Dynamics 365 Sales Cons review quotes

Andrei Pozdniakov - PeerSpot reviewer
Jan 5, 2024
Making it more budget-friendly would be beneficial.
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IlyasAhmad - PeerSpot reviewer
Nov 9, 2023
There's room for improvement in the pricing models.
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Freddy Aben - PeerSpot reviewer
Sep 13, 2023
I found it significantly complex and not user-friendly.
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Buyer's Guide
Dynamics 365 Sales
December 2024
Free Report: Dynamics 365 Sales Reviews and More
Learn what your peers think about Dynamics 365 Sales. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
DOWNLOAD NOW
824,067 professionals have used our research since 2012.
reviewer1805982 - PeerSpot reviewer
Apr 26, 2024
However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial.
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CC
Dec 19, 2023
The pricing must be improved.
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ShaheenKapery - PeerSpot reviewer
May 20, 2024
They could improve the product's integration with Teams for seamless collaboration and enhanced administrative functionalities to reduce manual tasks.
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AR
Jun 6, 2024
The solution needs an improved connection to AI.
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David Viana - PeerSpot reviewer
Mar 19, 2024
The solution’s stability could be improved.
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reviewer1985925 - PeerSpot reviewer
Apr 9, 2024
The product's pricing needs improvement.
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Ashu Singh - PeerSpot reviewer
Sep 21, 2023
The solution needs to include accurate and free online tutorials.
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