Espressive Barista Reviews, Competitors and Pricing

Francois Seegers

Product Manager at Blue Turtle Technologies

Oct 26, 2023

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Has good integration with Microsoft Teams

Pros and Cons

"I like Expressive Barista's integration with Microsoft Teams."

"Expressive Barista could improve by adding native integration with WhatsApp, one of the top communication channels in South Africa. When we're trying to sell Barista to customers, we have to tell them that the solution doesn't have out-of-the-box support for WhatsApp. We can develop it, but then we need to have a conversation about how much that will cost."

What is our primary use case?

We are a reseller of Expressive Barista. Most of the use cases are related to self-service IT support.

What is most valuable?

I like Expressive Barista's integration with Microsoft Teams.

What needs improvement?

Expressive Barista could improve by adding native integration with WhatsApp, one of the top communication channels in South Africa. When we're trying to sell Barista to customers, we have to tell them that the solution doesn't have out-of-the-box support for WhatsApp. We can develop it, but then we need to have a conversation about how much that will cost.

For how long have I used the solution?

I have worked with Expressive Barista for about a year now. We're still trying to get our first deal as a reseller.

Buyer's Guide

Espressive Barista

January 2025

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What do I think about the stability of the solution?

I rate Expressive Barista nine out of 10 stability.

What do I think about the scalability of the solution?

I rate Expressive Barista seven out of 10 for scalability.

What's my experience with pricing, setup cost, and licensing?

I rate Expressive Barista six out of 10. The total cost depends on how large the client is. We get Barista from the vendor for a certain price and resell the solution to our customers at a markup. It's negotiable and depends on the customer's budget.

What other advice do I have?

I rate Expressive Barista eight out of 10.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller