We integrated Espressive Barista with our many SaaS-based applications. The solution provides end users with instant access to applications whenever they need it. This resolved 50 percent of IT tickets on a daily basis. Espressive Barista also provides users with instant help, so they don't have to wait for IT support. For example, if a user is logged out and needs to reset their password, Espressive Barista can help them do so immediately.
The solution is deployed as SaaS.
Espressive Barista scores an eight out of ten for its ability to recognize phrases out of the box.
Espressive Barista has good natural language processing and commercial AI. Users can customize their language interface to suit their needs, as the solution is used by people from all over the world. Users can choose their preferred language, and the interface will be customized accordingly.
It is good that the solution delivers localized information in multiple languages.
Espressive Barista's out-of-the-box content for common industry applications has been helpful since it was implemented.
Espressive Barista's collective learning across its customer base has improved its phrase recognition. We also talk to our support engineer, who is working in parallel. Last time, we integrated Barista with the conference system, so that whenever we have new information, we can feed it into the system. We also integrated it in such a way that it can now provide generic answers from the internet.
The solution has been able to close up to 50 percent of the tickets without human support.
Espressive Barista reduced our service desk costs by 20 percent.
Espressive Barista helped us reduce our meantime.
Espressive Barista starts working immediately to help resolve a failure or ticket, even before it is picked up by a person.
The solution helps provide support to the users around the clock.
The solution is available to support us instantly as required.
Sometimes, when a ticket is opened, we need to find out its pending status and provide the information to the person who opened the ticket. This is because they are not automatically notified of the status change.
The reports provided by the solution are not customizable. I would like to be able to apply filters to the reports, as we require them on a daily basis, and provide them to management. The reports have room for improvement.
I have been using Espressive Barista for one year.
Espressive Barista is a stable solution. We have not experienced any performance issues during our time using it.
Espressive Barista has met our scaling requirements.
I am very satisfied with the talented technical support. They have multiple solutions for our needs and provide immediate support. They always have the answers at their fingertips.
Positive
The initial setup is straightforward. Our deployment took one month and required two people: one from Espressive Barista and one from our IT department.
The implementation was completed in-house with the help of the vendor.
We have seen a 20 percent return on investment.
The solution is affordable.
I give Espressive Barista a ten out of ten.
I recommend that every big company that operates 24/7 and in multiple regions and time zones should get Espressive Barista to fulfill their requests and optimize their user support. I recommend Espressive Barista.
Maintenance for the solution is required.
